ITOM Cloud Accelerate

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of ITOM Cloud Accelerate

    ServiceNow® ITOM Cloud Accelerate, previously known as Cloud Governance, enhances cloud automation throughout the cloud adoption journey. It supports application migration by facilitating assessment, planning, and resource migration tracking, ensuring a seamless transition to cloud environments.

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    Key Features

    • Cloud Services Catalog: Access and manage cloud resources through a simplified interface. You can publish offerings and oversee their lifecycle.
    • Cloud Migration Assessment: Organize and track the relocation of IT resources to cloud platforms, utilizing dashboards for resource analysis.
    • Cloud Configuration Governance: Ensure compliance by checking cloud resource configurations against established policies and employing remediation workflows for any violations.
    • Cloud Action Library: Utilize pre-built actions and subflows to interact with cloud resources effectively.

    Key Outcomes

    ITOM Cloud Accelerate automates operations across different phases of cloud integration, enabling businesses to accelerate their cloud transformation journey. Licensing is based on the Cloud Infrastructure (CI) count managed by the various applications, ensuring that organizations are billed fairly without duplication. Guided setup is available to assist in implementing IT Operations Management applications efficiently.

    Cloud Governance is now re-branded as ServiceNow® ITOM Cloud Accelerate. While product name references are being updated, you might come across occasional references to their old names, to maintain context or existing functionality. ITOM Cloud Accelerate workflows streamline cloud automation across the cloud adoption journey via self-service catalogs and controlled workflows. It expedites application migration by facilitating assessment, planning, and resource migration tracking.

    Features of ITOM Cloud Accelerate

    ITOM Cloud Accelerate enables organizations to validate their cloud assets against predefined standards and correct any deviations.

    Figure 1. ITOM Cloud Accelerate
    Infographic for cloud transformation journey with ITOM Cloud Accelerate.

    These automated processes empower businesses to quicken their journey towards cloud transformation by automating operations on Day 0, Day 1, and Day 2. It offers the following features:

    Cloud Services Catalog
    Use the ServiceNow® Cloud Services Catalog app for simplified, assisted, and featured interface to access cloud resources. You can also publish cloud offerings to a catalog and manage the usage and life cycle of those resources.
    Cloud Migration Assessment
    Use the ServiceNow® Cloud Migration Assessment application to plan, organize, and track the process of relocating your enterprise IT resources and workloads to cloud platforms. Analyze the IT resources using dashboards that visualize and summarize information on resources by different categories.
    Cloud Configuration Governance
    Use the ServiceNow® Cloud Configuration Governance application to check the configuration settings of cloud resources in your organization against a set of policies to identify violations. After identifying the violation, use remediation workflows to mitigate them.
    Cloud Action Library
    Use the ready-to-use actions and subflows of the ServiceNow® Cloud Action Library application to interact with the cloud resources of the organization. ServiceNow® ITOM Cloud Accelerate features, such as Cloud Configuration Governance, use these actions to operate.

    ITOM Cloud Accelerate licensing

    The ServiceNow AI Platform® uses a licensing method where your organization is billed for using ITOM Cloud Accelerate. The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see ITOM/OT SU Licensing and subscriptions.

    Deploying ITOM Cloud Accelerate

    ITOM Cloud Accelerate features are available as separate apps on ServiceNow Store.

    For licensing purposes, the ITOM Cloud Accelerate license provides the CI count for CIs managed and monitored by Cloud Migration Assessment, Cloud Configuration Governance, or Cloud Action Library. If different ITOM Cloud Accelerate features report the same CIs as their resources, the CI count is manipulated to remove the duplication.

    Using guided setup to implement IT Operations Management applications

    IT Operations Management Guided Setup provides a sequence of tasks that help you configure IT Operations Management applications on your ServiceNow instance. To open IT Operations Management guided setup, navigate to Guided Setup > ITOM Guided Setup. For more information about using the guided setup interface, see Using guided setup.