Check Zscaler remediation

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read
  • Verify that Zscaler remediation stops and starts the Zscaler app after the remediation monitoring check fails.

    Before you begin

    Verify that the Zscaler monitoring check returns an Application Status value of Down, indicating that the Zscaler app isn’t working properly.

    Role required: agent_client_collector_admin

    Procedure

    Navigate to All > Remediate Zscaler VPN > Remediation Result.

    The Application Remediation Status page appears.

    Figure 1. Application remediation status page

    Application remediation status page

    When remediation successfully shuts down and restarts Zscaler, the Remediation Result column has a value of Success. The Task Associated column displays a link to the incident created on remediation. When remediation is successful, the incident closes automatically.