Exploring Agent Client Collector for Visibility

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Exploring Agent Client Collector for Visibility

    Agent Client Collector for Visibility (ACC-V) is a tool designed to enhance data discovery on target hosts, providing an alternative to traditional IP-based Discovery methods. ACC-V is effective for collecting OS-related attributes, software installations, and system information on both on-premises servers and cloud instances. It supports various software installation sources beyond standard methods, including Chocolatey and winget.

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    Key Features

    • Data Collection Modules: ACC-V facilitates the gathering of data across several modules, including Enhanced Inventory, Serial Numbers, Storage Devices, File Systems, Network Adapters, TCP Connections, Running Processes, Installed Software, and Local User information.
    • Seamless Integration: The data collected can be registered and managed directly within the ServiceNow Configuration Management Database (CMDB) without needing credentials, configuring schedules, or scanning IP ranges.
    • Supported Operating Systems: ACC-V is compatible with various operating systems, including:
      • Linux: RHEL, Oracle Linux, CentOS, SLES, Ubuntu, Amazon Linux, Debian.
      • Windows: Windows Server and Windows 10/11 Enterprise Editions.
      • macOS: Starting from version 1.3.0, supporting multiple versions including Catalina, Big Sur, and Ventura.

    Key Outcomes

    By implementing ACC-V, ServiceNow customers can efficiently discover and manage system attributes and software installations without complex configurations. This integration helps streamline inventory management and enhances visibility across their IT infrastructure, leading to improved operational efficiency.

    Learn how you can use Agent Client Collector for Visibility (ACC-V) to discover data on your target hosts.

    Agent Client Collector for Visibility overview

    ACC-V is an additional mechanism to perform Discovery. It is an alternative to horizontal IP-based Discovery for OS-related attributes including system information, network interfaces, running process, and so on. ACC-V is suitable for on-prem servers and cloud instances. ACC-V discovers software from different installation sources, such as Chocolatey, Click-to-Run and winget, in addition to traditional msi-based installations.

    Agent Client Collector for Visibility supports the following modules:
    • Data Collection
    • Enhanced Inventory
    • Serial Numbers
    • Storage Devices
    • File Systems
    • Network Adapters
    • TCP Connections
    • Running Processes
    • Installed Software
    • Local User
    • Intel vPro® platform
    Note:
    • Currently, Agent Client Collector for Visibility does not support multi-languages. If values returned are not in English, the returned data cannot be parsed properly and the discovery will fail.
    • Powershell is not being used in any of the ACC-V modules on Microsoft Windows operating systems.

    You can register and manage your target systems in the ServiceNow Configuration Management Database (CMDB) using the ACC-V pushed-based model. There is no need to provide credentials, configure schedules, or scan IP ranges.

    Agent Client Collector for Visibility workflow

    The following illustration describes the high-level architecture of Agent Client Collector for Visibility.

    Figure 1. ACC-V architecture
    This block diagram shows the components that work together
    ACC-V works with the following components:
    • ServiceNow Instance
    • ServiceNow MID Server
    • Target host machines
    • ServiceNow Agent Client Collector which runs on the Target host machines

    Supported operating systems

    ACC-V collects the system attributes and related lists normally collected by the OS pattern. ACC-V currently supports the following operating systems on x86_64 architecture:
    • Linux
      • Red Hat Enterprise Linux (RHEL) and Oracle Linux (OL) 7, 8, 9
      • Centos 7, 8, 9
      • SLES 12, 15
      • Ubuntu 18, 20
      • Amazon Linux 2
      • Debian 9 and 10
    • Microsoft Windows
      • Windows Server 2012, 2012r2, 2016, 2019, 2022
      • Windows 10 Enterprise Edition
      • Windows 11 Enterprise and Professional Editions
    • macOS (starting in ACC-V version 1.3.0)
      • 10.15 - Catalina
      • 11 - Big Sur
      • Monterey (x86)
      • 13 - Ventura
      • macOS Ventura on ARM64 - Apple Silicon M1/M2
      • Sonoma