Goal management in Strategic Planning

  • Release version: Xanadu
  • Updated August 1, 2024
  • 4 minutes to read
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    Summary of Goal management in Strategic Planning

    Goal management in Strategic Planning enables organizations to create and track goals aligned with their strategic plans, set measurable targets, and evaluate progress to achieve business outcomes. This process helps ServiceNow customers drive organizational success by linking goals to specific work items and automating progress tracking where possible.

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    Key Components

    • Goals: These are qualitative objectives set by the organization to motivate and challenge teams. Goals can include subgoals and be linked to planning items such as Demands, Projects, Epics, Programs, and Initiatives to track accountability and progress.
    • Targets: Targets quantify or qualify the measurement of goals. They can be numeric (quantitative) or descriptive (qualitative, e.g., Yes/No). Targets can be broken down into smaller periods (like quarterly) for detailed tracking. Qualitative targets allow custom units of measure to suit various goal types.
    • Target Sources: These configurations enable automatic updating of the actual value of targets by pulling data from ServiceNow AI Platform tables. Supported types include PA Indicators, Assessments/Surveys, Custom Scripts, and predefined scripts for benefit plans. Using target sources automates progress updates to reduce manual effort.
    • Context Variables: Required for some target sources (Assessment/Survey and PA Indicator), context variables provide necessary data context to fetch and update target values correctly. They are automatically created if the Goal Framework for SPM scope is selected.

    Using Goal Management in Strategic Planning Workspace

    • Create goals for various organizational entities such as company, business units, or departments.
    • Set targets for goals and optionally automate the actual values using configured target sources. Manual updates to target progress remain available.
    • Associate planning items (Demand, Project, Epic, Program, Initiative) with goals to track responsibility and work alignment.
    • Define or update the primary goal associated with any planning item to clarify focus.

    This functionality helps ServiceNow customers efficiently manage strategic objectives, measure progress accurately, and ensure alignment between goals and operational planning activities.

    Create goals for your portfolio plan, set targets for them, and evaluate the progress of these goals and targets to accomplish your organizational plans and drive business outcomes.

    Goal management key components:
    • Goals: Objectives that you want to reach based on your strategic plans.
    • Targets: Targets for goals to track and measure the progress of the goals.
    • Target source: A configuration for a target to auto-update the actual value of the target.

    Goals

    Goals refer to objectives that an organization sets for itself to accomplish their organizational plans. Goals are typically qualitative by nature. Goals should be ambitious and are expected to motivate and challenge your teams. Some examples of goals are as follows:
    • Using renewable energy by the end of the year 2022.
    • Increase diversity in the workplace by 50 percent.
    A goal can also have subgoals. You can associate work (planning items) to a goal so that you can track who is responsible for fulfilling the goal.

    You can associate planning items - Demand, Project, and Epic, and strategic items - Program and Initiative - with a goal to capture the work being done to meet your goal.

    Targets

    Targets help you measure your goal. For example, to meet the goal of increasing diversity in the workplace by 50 percent, the target can be to hire a 30 percent diverse workforce by the first quarter of 2022.

    Targets can be quantitative or qualitative, by defining the unit of measure for the target. Quantitative targets are numbers-based, countable, and measurable. Qualitative targets are interpretation-based, descriptive, and typically a yes or no type.

    You can also break down a target into smaller periods (for example, Quarterly), which helps you set a target for each quarter and focus on the specific breakdown targets. The target breakdowns are automatically created based on the breakdown interval set for the target. For details on how the target breakdowns feature works, see Target breakdowns in Strategic Planning.

    Qualitative targets

    Qualitative targets are typically non-measurable but can be tracked if the target has been achieved. The available unit of measure for qualitative targets is Yes/No. You can also define a custom unit of measure (for the available choice set) for qualitative targets according to your need and set qualitative targets for your goals.

    For example, to achieve a target of conducting a hackathon in Q2-2023, the target can be set as conduct a hackathon in Q2-2023 with the unit of measure Yes/No. The base and target value of the target can be No and Yes, respectively. After the target is successful with the hackathon event, the target value can be updated to Yes.

    Target sources

    A target source is a configuration for a target to auto-update the actual value of the target, so that the progress of the target and its goal are auto-updated. Any table or a combination of tables (for example, benefit plans, cost plans, surveys, incidents, and PA indicators) present on the ServiceNow AI Platform® can be configured as a target source.

    The following target source types are supported for automating the actual value of a target:
    • PA Indicator: Updates the Actual to date field on the target form by fetching the required data from the PA Indicator.
    • Assessment/Survey: Updates the Actual to date field on the target form by fetching the required data from the Assessment metric type and Assessment metric category records.
    • Custom script: The Custom script fetches the required data from any ServiceNow AI Platform table that is configured. With the Custom script option, any table or a combination of tables present on the ServiceNow AI Platform can be configured as a target source.

      Predefined target automation script for benefit plans: The predefined, default script is a target source that updates the Actual to date field on the target form by fetching the value from the Actual benefit field or Non-monetary actual benefit field from the monetary or non-monetary benefit plans of relevant work items.

    Context variable

    The context variable is an additional configuration for the target source. The context variable provides information that can be used on the Target form to fetch the required data and update the Actual to date field on the Target form. The context variable is required for target source types Assessment/Survey and PA Indicator. If the Goal Framework for SPM scope is selected while creating a target source, the context variable is automatically created for the target source (of type Assessment/Survey and PA Indicator). For more information on context variables, see Context variable in target source.

    Figure 1. Example goals view
    Example goals view with multiple goals and targets.

    Goal management workflow in Strategic Planning

    Using the Goals view in the Strategic Planning Workspace, you can do the following activities:

    For more information on how to define and manage your goals in Strategic Planning see Managing goals in Strategic Planning Workspace.