Domain separation and Strategic Planning

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Domain separation and Strategic Planning

    Domain separation in Strategic Planning allows ServiceNow customers to logically segregate data, processes, and administrative tasks into distinct domains. This capability ensures that data created within one domain is isolated and accessible only to users authorized for that domain. It supports multi-tenant environments, enabling service providers to securely manage and display tenant-specific data without crossover.

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    Key Features

    • Run-time domain separation: Strategic Planning data such as lens, portfolio plans, planning items, and roadmaps are automatically separated by domain after enabling domain separation on the instance.
    • User access control: Only users with access rights to a specific domain can view or interact with the data belonging to that domain.
    • Comprehensive separation: Domain separation applies across the user interface, cache keys, reporting, rollups, and aggregations to maintain data isolation and integrity.
    • Support for all Strategic Planning tables: All tables installed with Strategic Planning inherently support domain separation, ensuring consistent data segregation across the application.

    Key Outcomes

    • Enables secure multi-tenant management by isolating tenant data and administrative functions within separate domains.
    • Facilitates service providers in responding to tenant customers with assurance that data visibility is appropriately restricted.
    • Supports proper routing of data according to domain, maintaining data integrity and compliance with organizational policies.
    • Allows instance owners to configure Strategic Planning for use across multiple tenants effectively.

    Domain separation is supported for Strategic Planning. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

    Support level: Basic

    • Business logic: Ensure that data goes into the proper domain for the application’s service provider use cases.
    • The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
    • The owner of the instance must set up the application to function across multiple tenants.

    Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer’s message, the customer must be able to see the SP's response.

    For more information on support levels, see Application support for domain separation.

    Overview of domain separation in Strategic Planning

    You can create lens, portfolio plans, planning items, and roadmaps in different domains.

    How domain separation works in Strategic Planning

    After you enable domain separation on your ServiceNow instance, the data of Strategic Planning is automatically domain separated. So, the data of lens, portfolio plans, planning items, and roadmap configuration for different domains is visible to only those users who have access to these domains.

    Domain separated tables in Strategic Planning

    All the tables installed with Strategic Planning support domain separation. For a complete list of tables, see Components installed with Strategic Planning Workspace.