Components installed with Feedback application

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Components installed with Feedback application

    The Feedback application in Strategic Planning installs various components including user roles, tables, and system properties. These components enable managing and interacting with feedback and product ideas within the ServiceNow platform, facilitating structured feedback collection and integration with other planning and non-planning items.

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    Roles installed

    • snaligncore.pfread: Allows viewing Feedback only; no additional roles contained.
    • snapwadvanced.pfuser: Enables creating, viewing, updating, and deleting Feedback entities; includes pfread and pfbasic roles.
    • snaligncore.pfbasic: Permits creating, viewing, updating, and deleting Feedback but restricts access from the Strategic Planning Workspace; contains no other roles.

    Tables installed

    • Feedback [snaligncorefeedback]: Stores all feedback information received from various sources.
    • Product idea [snaligncoreproductidea]: Stores all data related to product ideas.
    • Feedback relationship [snaligncorem2mfeedbackrel]: Maintains associations between feedback and other entities, including planning and non-planning items.

    System properties installed

    The application includes configurable system properties that allow customization and integration:

    • snapwadvanced.feedback.ideafeedbackqueueaddress: Defines the email address for submitting feedback, enabling feedback submission directly from email accounts.
    • snapwadvanced.productfeedbackallowednonplanningitemsforlinkitem: Specifies which non-planning items (e.g., incidents, scrum tasks, agile stories) can be linked to feedback or product ideas, supporting integration with multiple applications.
    • snapwadvanced.productfeedbackfeedbackfilters: Configures filters available on the feedback overview page for sorting feedback information.
    • snapwadvanced.productfeedbackproductideafilters: Configures filters on the product idea overview page for sorting product ideas.
    • snapwadvanced.pfdocsconfig: Allows customization of the Doc component with JSON-configurable attributes such as panel visibility, external link allowance, and mention features for records and users.
    • snalignws.pfmaxlistitems: Sets the maximum number of feedback or product idea records displayed in list views, enhancing performance and usability control.

    Practical Benefits for ServiceNow Customers

    • Role-based access control ensures appropriate permissions for managing and viewing feedback.
    • Structured tables capture comprehensive feedback and product idea data linked to relevant entities.
    • System properties provide flexibility to customize feedback submission, filtering, linking, and display settings to fit organizational workflows.
    • Integration with various planning and non-planning items supports holistic product and service management.

    Learn about several types of components installed with Feedback application in Strategic Planning such as user roles, tables, and, system properties.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Roles installed

    Role title [name] Description Contains role
    [sn_align_core.pf_read] Can view the Feedback. None
    [sn_apw_advanced.pf_user] Create, view, update, and delete the Feedback entities.
    • pf_read
    • pf_basic
    [sn_align_core.pf_basic] Create, view, update, and delete the Feedback but cannot access the Feedback from Strategic Planning Workspace. None

    Tables installed

    Table Description

    Feedback

    [sn_align_core_feedback]

    		 Stores all the information about Feedback received from different sources.

    Product idea

    [sn_align_core_product_idea]

    		 Stores all the information about product ideas.

    Feedback relationship

    [sn_align_core_m2m_feedback_rel]

    		 Stores information about the feedback associated to an entity (planning or non-planning items).

    System properties installed

    Name Description
    sn_apw_advanced.feedback.idea_feedback_queue_address Specifies the address for creating or submitting the feedback. With the sn_apw_advanced.feedback.idea_feedback_queue_address system property, you can configure email settings within your instance and submit feedback directly from your email account.
    sn_apw_advanced.product_feedback_allowed_non_planning_items_for_link_item Specifies the non-planning items that can be linked to feedback or product idea. With the sn_apw_advanced.product_feedback_allowed_non_planning_items_for_link_item system property, you can link non-planning items such as incident, scrum tasks, agile stories, or items from safe application, agile development, PPM standard, or any global or scoped application tables to your feedback or product idea.
    sn_apw_advanced.product_feedback_feedback_filters Specifies filters to sort through feedback information. With the sn_apw_advanced.product_feedback_feedback_filters system property, you can configure to add and remove the filters on the feedback overview page.
    sn_apw_advanced.product_feedback_product_idea_filters Specifies filters to sort through product idea information. With the sn_apw_advanced.product_feedback_product_idea_filters system property, you can configure to add or remove the filters on the product idea overview page.
    sn_apw_advanced.pf_docs_config With the sn_apw_advanced.pf_docs_config, you can customize the Doc component using different attributes.
    • Type: string
    • Possible value: JSON with key-value pair with these attributes:
      {
    "hideLeftPanel": true/false,
    "hideDocTitle": false,
    "hideFavorites": false,
    "collapseLeftPanel": false,
    "collapseRigthPanel": false,
    "allowExternalLink": false,
    "implicitSave": true,
    "recordMentionEnabled": true,
    "userMentionEnabled": true,
    "recordMentionConfig": [{ (Record mention configuration)
        "sourceTable": TABLE_NAME,
        "filterCondition": "",
        "label": TABLE_LABEL,
        "fields": [
            FIELD1_NAME,
            FIELD2_NAME
        ]
    }],
}
    • Location: System Property [sys_properties] table
    sn_align_ws.pf_max_list_items Specifies the maximum number of records displayed in the feedback or product idea list view. With the sn_align_ws.pf_max_list_items, you can customize the feedback or product idea list view by setting a limit for the number of records displayed.
    • Type: integer
    • Possible value: Any integer number greater than zero.
    • Location: System Property [sys_properties] table

    For more information on components installed with Strategic Planning, see Components installed with Strategic Planning Workspace.