Financial Management Application TCO dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Financial Management Application TCO Dashboard

    The Application Total Cost of Ownership (TCO) dashboard provides insights into the total expenses associated with a business application over the last fiscal period. It allows users to compare current costs with previous periods and forecast future expenses effectively.

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    Key Features

    • End User Roles:
      • Financial Modeling Analyst: Tracks total spend on business applications.
      • Administrator: Monitors application costs, including usage and maintenance.
      • Analyst: Predicts future TCO based on past trends and assesses affordability.
    • Indicators:
      • Total Expenses Fiscal Quarterly: Collects total cost data for business applications.
      • % Application Cost for Total Spends: Calculates the percentage of an application’s cost relative to total business application costs.
      • Average Cost Per User: Computes average application costs incurred by users.
    • Data Visualizations:
      • Application Cost Trend Line: Shows aggregate cost trends and average costs per user over fiscal quarters.
      • IT Shared Services – Buckets Pivot: Provides a tabular view of allocated amounts within the IT shared services segment for the last four quarters.

    Key Outcomes

    By utilizing the TCO dashboard, ServiceNow customers can gain a comprehensive understanding of their application expenses, monitor cost trends, and make informed decisions regarding future investments in business applications. This enhances financial transparency and aids in effective budget forecasting.

    The Application total cost of ownership (TCO) dashboard provides a view into a business application and enables you to know the total amount spent on the application in the last fiscal period. You can also compare its current cost of ownership with its cost incurred in the past fiscal period, thereby forecast its future expenses.

    Figure 1. Application TCO dashboard
    Application TCO dashboard with its total cost in the last period, application cost, average cost per user, application cost trend, top consumers, IT shared services, IT shared services – buckets.

    End user and roles

    End user and goal Required role
    Financial Modeling Analyst: To track the total spend of business applications. Administrator: To track the cost of application in addition to the cost of using and maintaining it. cost_transparency_admin
    Financial Modeling Analyst: To track the total spend of business applications. Analyst: To predict the future total cost of ownership of the application based on its past trend and determine the affordability of its ownership cost. cost_transparency_analyst

    Indicators

    Total Expenses Fiscal Quarterly – Application Cost Model
    The indicator collects fiscal quarterly total cost data for the Business Applications and Business Unit based on the Level 2 Costing – Business Applications cost model.
    % Application cost for total spends
    Formula used to calculate the percentage of an application cost out of the total cost of all business applications.
    Average Cost Per User – Application
    Formula used to calculate the average cost of applications consumed by a user.
    Total Expenses Fiscal Quarterly Breakdowns – Application Cost Model
    The indicator collects fiscal quarterly breakdown data for the business applications and business unit of the Level 2 Costing – Business Applications cost model.
    Total Expenses Fiscal Quarterly Breakdowns – ITSS – Application Cost Model
    The indicator collects fiscal quarterly aggregated data that is rolled up from the IT Shared Services to the Business Applications of the Level 2 Costing – Business Applications cost model.
    Total Expenses Fiscal Quarterly Breakdowns – Application Cost Model
    The indicator collects fiscal quarterly cost allocation aggregated data. The data is rolled up from the Business Application to the Business Unit of the Level 2 Costing – Business Applications cost model.

    Breakdowns

    Business applications.

    Data Visualizations

    The Application TCO dashboard includes the following visualizations:
    Title Type Description
    Application Cost Trend LineLine chart Displays the trend of cost allocation breakdown aggregate and average cost per user by quarterly fiscal period, with the amount and percentage calculation.
    IT Shared Services – Buckets PivotPivot report Gives a tabular view of the bucket amounts allocated to all the accounts within the IT shared services segment in the last four quarters.