Importing and exporting issues between Agile Development 2.0 and Jira

  • Release version: Xanadu
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Importing and exporting issues between Agile Development 2.0 and Jira

    This guide explains how to import and export issues between ServiceNow Agile Development 2.0 and Jira, focusing on maintaining data consistency and workflow alignment. Successful integration requires configuring team integration settings for your Jira projects.

    Show full answer Show less

    Importing to Agile Development 2.0 from Jira

    • Creating an epic or story in Jira automatically creates the corresponding epic or story in Agile Development 2.0, linked to the assignment group based on team integration settings.
    • Story-to-epic relationships from Jira are preserved in Agile Development 2.0.
    • The Assigned To field is populated only if a user with the same email exists in Agile Development 2.0.
    • Only fields defined in the configured field map are imported.
    • Attachments added to Jira issues are also imported to Agile Development 2.0.
    • Comments in Jira issues are transferred to the Work notes field; images in comments appear as attachments.
    • Deleting an issue in Jira deletes the corresponding Agile Development 2.0 record if deletion permissions are enabled.
    • Starting a sprint in Jira creates the sprint in Agile Development 2.0 if the Jira board is configured in team integration settings.

    Exporting from Agile Development 2.0 to Jira

    • Creating epics and stories in Agile Development 2.0 exports them to the corresponding Jira projects based on team integration settings.
    • Story-epic relationships are retained in Jira.
    • Updates to the Assigned To field in Agile Development 2.0 are synchronized to Jira.
    • Attachments and work notes from Agile Development 2.0 are exported to Jira as attachments and comments respectively.
    • Changing the assignment group of a story in Agile Development 2.0 recreates the issue in the associated Jira project.
    • Sprints created in Agile Development 2.0 export to Jira if the Jira board is configured in integration settings.
    • Note that Jira state transition rules can cause export synchronization failures if workflow states are not followed correctly.

    Practical considerations

    To ensure smooth bi-directional issue synchronization:

    • Configure team integration settings properly between Agile Development 2.0 and Jira projects.
    • Maintain consistent user email addresses for correct assignment synchronization.
    • Review and customize field mappings to control data transferred during import/export.
    • Enable deletion permissions in Agile Development 2.0 if you want deletions in Jira to propagate.
    • Be aware of Jira workflow transition rules to prevent export failures.

    Understand the workflow for the import and export of issues between Agile Development 2.0 and Jira.

    To export and import issues between Agile Development 2.0 and Jira, you must complete the team integration settings for your Jira projects.

    Importing to Agile Development 2.0 from Jira

    • When you create an issue of type epic in a Jira project, an epic is created for the assignment group according to the team integration settings that you configured.
    • When you create an issue of type story in a Jira project, a story is created for the assignment group according to the team integration settings that you configured.
      • The relationship between the story and its epic is retained as it is in Jira.
      • The Assigned To field in the story displays the user from Jira, only if a user with the same email address is found in Agile Development 2.0.
    • Only the fields that are defined in the field map are retained in the story or epic. For details of the default mapping configuration, see Default mapping configuration between Agile Development 2.0 and Jira.
    • When you add an attachment to an issue in Jira, the same attachment is added to the corresponding story or epic in Agile Development 2.0.
    • When you add comments for an issue in Jira, they are updated in the Work notes field of the story or epic in Agile Development 2.0, based on the map configuration.
      Note:
      The images added in the comments appear as attachments.
    • When you delete an issue in Jira, the corresponding record is deleted in Agile Development 2.0.
      Note:
      To delete records in Agile Development 2.0, set the Can Delete field to true in the Application access of the respective tables. For details, see Table design and runtime settings.
    • When you start a sprint in Jira, a sprint is created for the assignment group in Agile Development 2.0, if the Jira board is configured in the team integration settings.
    Figure 1. Import workflow for issue created in Jira
    Import for issue created in Jira
    Figure 2. Import workflow for issue updated in Jira
    Import for issue updated in Jira

    Exporting from Agile Development to Jira

    • When you create an epic for an assignment group, it is exported to the project in Jira according to the team integration settings that you configured.
    • When you create a story for an assignment group, it is exported to the project in Jira according to the team integration settings that you configured.
      • The relationship between the story and its epic is retained in Jira.
      • Updates to the Assigned To field in the ServiceNow platform is exported to Jira.
    • When you add an attachment to a story or an epic, the same attachment is added to the corresponding issue in Jira.
    • When you add work notes to a story or an epic, they are updated in the corresponding issue in Jira as comments.
    • When you update the assignment group of an existing story in Agile Development 2.0, the issue is recreated in the Jira project that is associated with the updated assignment group.
    • When you create a sprint for an assignment group in Agile Development 2.0, it is exported to Jira only if you configured the Jira board in the team integration settings.
      Note:
      If your Jira instance has state transition rules, the export sync from Agile Development 2.0 to Jira might fail. For example, if a transition rule in Jira restricts a story or work item from moving directly to a Complete state without first passing through an In Progress state, and the story is marked Complete without that intermediate step, the sync fails.