Key Features

• Create and manage crisis events: Initiate crisis events, classify severity, set priorities, assign response teams, and document initial actions within the BCM Workspace.
• Track impacted assets and related plans: Monitor assets affected by the crisis and associate relevant recovery plans to facilitate recovery during the planning stage.
• Add and bulk edit event tasks: Add action items to crisis events and perform bulk edits on task attributes such as state, assigned user/group, and start/end dates directly from the Event tasks related list, improving management of multiple tasks.
• State management of event tasks: Event tasks follow defined state transitions (e.g., Pending, Open, Work In Progress, Closed Complete) with validation and logging. Tasks can be reopened if mistakenly closed, ensuring accurate recovery processes.
• Recovery task member capabilities: Recovery task members can update task statuses and add activity notes through the "My Recovery Tasks" interface, even without full event access. Fields lock upon task completion to maintain data integrity.
• Automated task import: Import automated tasks from business continuity plans into active events to enhance response efficiency.
• Nested plans and dependencies: Configure system properties to automatically create nested plans within events and set dependencies between activated plans, reducing manual effort and improving performance.
• Action tasks for recovery teams: Crisis managers can create ad hoc action tasks during open crisis events or exercises without linking them to assets or plans, allowing flexible task management.
• Similar tasks grouping: Identify and group duplicate or similar tasks to optimize task management and avoid redundant work.
• Approval workflows: Submit and approve crisis events within BCM Workspace to maintain governance and oversight.

Practical Benefits for ServiceNow Customers

• Streamlines crisis event management with structured, configurable workflows tailored to business continuity needs.
• Enhances coordination by enabling bulk task updates and clear state transitions, reducing administrative overhead.
• Improves accountability and auditability through detailed task activity logs and controlled approvals.
• Supports flexible task creation and management by both crisis managers and recovery team members, ensuring responsiveness and collaboration.
• Facilitates faster crisis response by leveraging automated task imports and nested plan configurations.
• Helps avoid duplicated efforts with similar task grouping, increasing operational efficiency during critical events.