Mobile experience for GRC Risk Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Mobile experience for GRC Risk Management

    The GRC Mobile application empowers risk managers with thesnrisk.managerrole to efficiently manage Risk Management tasks using Android or iOS mobile devices. This app enables users to handle tasks, assignments, approvals, and notifications related to risks, compliance, vendors, and essential business services without needing desktop access. It ensures timely alerts and access to critical risk and compliance information on the go.

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    Key Features

    • Task Management: Approve or reject pending Risk Acceptance Tasks directly from mobile.
    • Assignment Handling: Assign unassigned tasks related to Indicators, Issues, and Remediation to team members.
    • Overdue Task Reassignment: Manage and reassign overdue tasks and assessments within your team.
    • Record Navigation: View detailed information on Risk Statements, Risk records, Issues, and Remediation Tasks for informed decision-making.
    • Filtering Capability: Apply advanced filters to refine task and record views, similar to the ServiceNow AI Platform condition builder.
    • Mobile Integration: After installing the core GRC applications and the GRC Mobile app on your ServiceNow AI Platform instance, related apps appear as icons on your mobile device for quick access.

    Practical Use

    To start using the GRC Mobile application, you must add your ServiceNow AI Platform instance with Risk Management to the app and log in. The app organizes functions into folders like Pending Approvals, Team’s Unassigned Work, and Team’s Overdue Work, each containing relevant applets for task handling. This structure helps streamline task prioritization and delegation within your team.

    This mobile experience is designed to keep risk managers productive and responsive wherever they are, enhancing the oversight and execution of risk-related workflows and approvals.

    As a risk manager, use your Android or iOS mobile device to manage your work.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Overview of using mobile device to manage risks

    As a user with the ServiceNow AI Platform® risk manager (sn_risk.manager) role, manage your tasks, assignments, requests, approvals, and other follow-up actions all from your mobile device. Receive timely notifications for current alerts, as well as risk and compliance status for all your critical assets, vendors, and impacted essential business services.

    With the GRC Mobile application, you can perform the following Risk Management activities without being tied to the desktop:

    • Approve or reject pending tasks that are assigned to you with the Risk Acceptance Tasks applet.
    • Assign unassigned tasks to your team with the Indicator Tasks, Issues, and Remediation Tasks applets.
    • Manage and reassign your team's overdue tasks with the Assessments and overdue Issues applets.

    The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen that is displayed after you log in.

    Figure 1. Landing page for the Risk Mobile app
    Landing page for the Risk Mobile app.

    For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the GRC Mobile application, see Set up checklist for the GRC Mobile application. For instructions about how to log in, see Log in to the GRC Mobile application.

    Applications
    Applications are the ServiceNow® software components such as Policy and Compliance Management, Risk Management, and Audit Management that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install these core applications and the GRC Mobile app on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your Android or iOS mobile device after you log in.
    Figure 2. Icons on the bottom of the device screen
    Icons on the bottom of the device screen.
    Folders
    Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the folders of the Risk Mobile app.
    Applets
    Applets are the different options within the application. In the preceding image, the icons under the Pending Approvals, Team's Unassigned Work, and Team's Overdue Work sections are the available applets for the Risk Mobile app.