The Home page is organized into four main tabs: Crisis events, Business impact analysis, Planning, and Exercises. Each tab presents multiple cards summarizing records by state, detailed views of selected items, and graphical tracking of ongoing activities, enabling efficient oversight and action.

Crisis events tab

• Crisis events overview: Displays counts of crisis events by states such as In progress, Pending, Approved, Closed, etc.
• Details panel: Shows detailed information of crisis events in the selected state, including active status, due activities, participants, approvals, assignees, assignment groups, business duration, and impacted services.
• Monitoring and tracking: Pie charts visualize asset recovery status, plan statuses, and task statuses related to ongoing crisis events.
• Report crisis action: Provides a button to create a new crisis event via a guided form.

Business impact analysis tab

• Business impact analysis overview: Summarizes business impact analyses by states including Draft, In review, Pending approval, Approved, Expired, and Archived.
• Details panel: Displays details like name, description, applicability, state, and last update of selected analyses.
• Monitoring and tracking: Pie charts show assets categorized by recovery time objectives (RTO) and recovery tiers to help prioritize recovery efforts.
• Create BIA action: Button to initiate a new business impact analysis with a form to capture necessary details.

Planning tab

• Business continuity plan overview: Lists plans by state such as Draft, In review, Approved, Archived, etc.
• Details panel: Provides plan name, description, state, and update information for selected plans.
• Monitoring and tracking: Pie charts categorize plans by presence of exercises and crisis events, helping identify gaps or active continuity efforts.
• Create BCP action: Button to create new business continuity plans through a guided form.

Exercises tab

• Exercises overview: Displays exercise events by states such as In progress, Pending, Approved, Closed, etc.
• Details panel: Shows detailed exercise information including active status, activities due, participants, approvals, assignees, assignment groups, business duration, and services.
• Monitoring and tracking: Pie charts visualize asset recovery status, plan statuses, and task statuses associated with ongoing exercises.
• Create exercise action: Button to launch creation of new exercise events via a form.

Home page views by user role

The Home page dynamically adjusts based on user roles such as BCM Manager or BCM Planner, tailoring the displayed information and actionable items to the user's responsibilities and assigned tasks for efficient management.

Practical benefits for ServiceNow customers

• Enables centralized monitoring and management of business continuity activities in an intuitive, role-based dashboard.
• Facilitates quick assessment of crisis events, impact analyses, plans, and exercises through summarized states and detailed records.
• Supports proactive decision-making with graphical insights into asset recovery, plan progress, and task statuses.
• Simplifies creation and reporting of BCM records with embedded action buttons and guided forms.
• Improves collaboration by providing detailed assignment and approval information accessible directly from the dashboard.