Crisis map interface
Summarize
Summary of Crisis map interface
The Crisis map interface integrates with the Business Continuity Management (BCM) application, enabling customers to view, analyze, and respond to threat feeds, alerts, and events from various locations. This integration supports crisis management by initiating response workflows and activating business continuity plans for impacted locations.
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Key Features
- Threat and Alert Data Feeds module: Displays feeds, alerts, and administration functions within the BCM application.
- Feeds: Real-time intelligence from third-party sources (e.g., GDAC Feeds, Weather Gov Alerts) showing potential or current threats like civil unrest, natural disasters, or conflicts. Feeds can be active or archived and are customizable in display columns.
- Alerts: Notifications triggered by incidents or events that require action. Alerts can be active, dismissed, or include alert responses. Customers can personalize displayed alert details such as severity, source, and impact type.
- Administration: Includes managing scheduled data imports for feed subscriptions, configuring organizational resources for mapping, setting alert rules to display alerts on the Crisis map, and defining alert actions for critical incidents.
- Crisis map usage: Enables searching locations (requires enabling the Google Places library system property) and managing alerts through structured workflows within Crisis map.
Key Outcomes
- Customers can monitor and respond to real-time threats and incidents effectively within the BCM application environment.
- Integration allows streamlined activation of business continuity plans based on crisis events identified via the Crisis map.
- Administrative controls empower BCM administrators to customize feed subscriptions, resource mapping, alert criteria, and response actions to fit organizational needs.
- Personalization options in feeds and alerts improve situational awareness and enable targeted responses to incidents.
You can integrate Crisis map with the BCM application and initiate the response workflows for crisis management. After installing the Crisis map application, you can view the Threat and Alert Data Feeds module in your BCM application instance.
Feeds, alerts, and events in BCM
- Feed
- A feed is news content updated frequently and provided on a worldwide website. You can subscribe to a news feed by manually entering the URL of the feed channel in the Web field of the Feed form.
- Alert
- An alert is a notification that reports an incident happened at a particular place and time. First, an incident, or an event reportedly happens. Then, the alert triggers a notification that reports or notifies the incident to the concerned people to take an action.
- Event
- Based on the severity of the alerts, you can take actions such as notifying the stakeholders of the incident or declaring a crisis event. An event can become a crisis event if it disrupts the business operations. For information on the crisis events, see Crisis map view. You can then activate the business continuity plans for the locations that are impacted by the event.
Threat and Alert Data Feeds module in BCM
- Feeds
- Alerts
- Administration
Feeds module in BCM
A threat feed is the data intelligence information of a potential or current threat that can pose a danger to an organization. It can disrupt the business routine or disable its business processes. The Crisis map application receives the feeds from third-party sources such as GDAC Feeds and Weather Gov Alerts.
- Active feeds
- Archived feeds
A sample view of the active feeds is displayed in the following example.
- Headline
- Event
- Severity
- Certainty
- Category
- Response type
- Data source
- Process state
Threat feeds include information about real-time disruptive events as shown in the following sample list:
- Civil unrest or riots
- Flood advisory
- Flood warning
- Drought area
- Earthquake
- Hurricane
- Wildfire or red flag warnings
- War or military conflict
- Volcano eruption
Alerts module in BCM
An alert is a notification that reports an incident happened at a particular place and time. First, an incident or an event reportedly happens. Then, the alert triggers a notification that reports or notifies the incident to the concerned people to take an action.
- Active alerts
- Dismissed alerts
- Alert responses
A sample view of the active alerts is shown in the following example.
- Title
- Severity
- Feed
- Source
- Alert rule
- Impact type
- Updated
Administrative tasks in the Threat and Alert Data Feeds module
If you have the BCM administrator role, see Setup for Crisis map for information on the setup tasks.
- Scheduled imports
- To manage your threat feed subscriptions that are sourced internally and externally, you must schedule a data import from the data source at defined intervals. For more information on scheduled imports, see Configure Scheduled Data Imports records.
- Resource configuration
- To plot your organization's assets or resources on the Crisis map, you must configure the resources in the application. For more information on resource configuration, see Configure Resource Configuration records.
- Alert rules
- To display the feeds as alerts on the Crisis map, configure the alert rules. For more information on alert rules, see Configure alert rules.
- Alert actions
- To act on a critical alert from the Crisis map dashboard, see Configure alert actions.
- For information on the administrative tasks for Crisis map, see Setup for Crisis map.
- To search for locations on the Crisis map, you must set the sn_bcm_map.use_google_places_lib system property. For more information, see Properties installed with BCM.
Crisis map
For information on managing the alerts in Crisis map, see Structured workflows for Crisis map.