Regulatory alerts
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Summary of Regulatory alerts
The Regulatory Change Management application within the Compliance Workspace provides a centralized List view to manage all regulatory alerts. These alerts are categorized under the Regulatory alerts menu, with a specific Unassigned alerts list showing new and unassigned notifications. Alerts come in two main types: regulatory event alerts and source document alerts, each serving a key role in maintaining an organization’s compliance posture.
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Types of Regulatory Alerts
- Regulatory Event Alerts: These are system-generated notifications that inform stakeholders about changes in laws or regulations impacting operations. They enable timely awareness and proactive response to evolving legal obligations, helping compliance officers and business leaders assess impacts and determine next steps. These alerts support real-time compliance management and risk mitigation.
- Source Document Alerts: These alerts link to official publications or authoritative records from regulatory bodies, such as statutes, guidance notes, and enforcement notices. Integrated from Thomson Reuters Regulatory Intelligence (TRRI), these source documents provide credible, jurisdiction-specific regulatory content. Linking alerts to source documents ensures traceability, audit readiness, and up-to-date alignment with regulatory expectations.
Using the Alerts
Clicking on a regulatory or source document alert title opens a detailed page specific to that alert type:
- Regulatory Event Alerts Page: Includes tabs for Overview, Details, Impacted Areas, Risk Assessments, Regulatory Assessments, and Regulatory Tasks.
- Source Document Alerts Page: Includes Overview, Details, and Regulatory Tasks tabs.
Regulatory Alert Overview Page
The overview page for a regulatory alert provides a comprehensive view including:
- Description of the alert
- Stage indicator showing the progression through regulatory event alert stages
- Summary of action tasks by status (open, new, in progress, overdue)
- Summary of issues by status (open, new, in progress, closed, overdue)
- Progress percentage of impact assessments
- Filterable lists of regulatory and risk assessments by completion status
- Breakdown of impact assessment scores
This functionality helps ServiceNow customers efficiently track, assess, and respond to regulatory changes, ensuring compliance activities are prioritized and documented effectively.
The List view in the Regulatory Change Management application in the Compliance Workspace displays all the regulatory alerts received under the Regulatory alerts option in the menu. The Unassigned alerts list displays all the new and unassigned regulatory alerts. The Type column in the Unassigned alerts list displays the type of the regulatory alert.
- Regulatory event alert
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A regulatory event alert is a system notification that informs stakeholders about changes in laws or regulations affecting the organization’s operations. These alerts are a critical component of a firm’s regulatory compliance framework, designed to ensure timely awareness and response to evolving legal and regulatory obligations.
Regulatory event alerts provide early visibility into developments that may necessitate updates to internal policies, procedures, controls, or risk management strategies. They help organizations maintain compliance, mitigate potential regulatory risks, and align internal practices with current legal requirements.
Regulatory event alerts provide real-time or near-real-time notifications to support proactive compliance management. These alerts help designated users such as compliance officers, legal teams, and business leaders take timely action. You can assess the regulatory change's impact and determine the appropriate next steps for the organization.
- Source document alert
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A source document refers to an official publication or authoritative record that provides essential information pertaining to laws, regulations, or regulatory guidelines. In Regulatory Change Management, source documents serve as the original and credible reference materials that inform an organization's understanding of legal and regulatory obligations.
These documents are issued by regulatory bodies or authorities and may include statutes, guidance notes, policy statements, consultation papers, regulatory updates, and enforcement notices.
Within Regulatory Change Management, source documents curated by Thomson Reuters Regulatory Intelligence (TRRI) are integrated to ensure users have access to reliable, up-to-date, and jurisdiction-specific regulatory content.
By linking regulatory alerts and compliance activities to the relevant source documents, organizations can ensure traceability, strengthen audit readiness, and maintain alignment with the latest regulatory expectations.
Regulatory event alerts page
- Overview tab
- Details tab
- Impacted areas
- Risk assessments
- Regulatory assessments
- Regulatory tasks
Source document alerts page
- Overview tab
- Details tab
- Regulatory tasks
Overview page of a regulatory alert
- Description of the regulatory alert
- Stage: Visual component that guides through a sequence of stages of a regulatory event alert
- Action tasks that are open, new, in progress, and overdue
- Issues that are open, new, in progress, closed, and overdue
- Impact assessment progress percentage
- A drop-down list to filter completed, open, and overdue regulatory assessments and risk assessments
- Impact assessments score breakdown
The following figure displays the overview page of the regulatory alert.