Product and portfolio managers can store information for planning items using the Docs feature.

• Each planning item can have a separate doc to capture the information related to it.

  For example, for an Epic, you create Docs for high level business objectives or technical product requirements.

• Each planning item can have multiple Docs associated to it and each Doc can have multiple pages to help you effectively organize key artifacts.
• Predefined templates such as Project Brief, Product Requirements, Brainstorming Ideas, and Meeting notes are available. Create pages for your Doc using one of these templates or start with a blank page.

The following are the key features of Docs:

• Auto-save content.
• See who is viewing or working on a Doc using the feature of live user presence.
• Create documents using pre-defined templates.
• Use rich text paragraph formatting, which includes headings, lists, alignment, and others.
• Move text blocks to change their placement using block-level editing.
• Tag team members inline or insert tables using the / command.
• Add reference to other ServiceNow AI Platform tables to connect work across teams.
• Insert images by uploading files or using web URLs.
  Note:

  The experience of inserting Google Images links might not work.

With the feature of real-time collaboration, edit a Doc page concurrently with multiple other editors. Colored cursors denote the current location of each editor on the page. You can choose to show or hide these live presence indicators based on your preference while working on or reviewing the content of the page.