Integrate the Idea portal with Feedback application

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Integrate the Idea portal with Feedback application to enable collaboration of product ideas with feedback.

    Before you begin

    Role required: sn_align_core.apw_admin

    About this task

    One-way synchronization is supported and mapping is done from the idea portal to Feedback. All the ideas are imported to Feedback. These ideas are created as feedback records in the Feedback and the number of votes received for each idea is also imported. You can assess feedback popularity with the number of votes received and prioritize them to make informed decisions.

    Procedure

    1. Go to your ServiceNow instance.
    2. Navigate to All > Strategic Planning > Integrations.
    3. View the alignment integrations for the internal applications by selecting ServiceNow Internal.
    4. Create the table map between feedback and idea table by selecting Generate Default Mapping Configurations.
      Mapping configurations consist of table, field, and choice maps for each record. For more information on creating custom mapping configurations between feedback and other tables, see Create custom mapping configurations.