Government Service Portal
By using the Government Service Portal, constituents and businesses can report issues, access and view the status of existing service requests, request public records, search for information about a question or issue, view and update their contact information, and request assistance from a government service agent— all in a user-friendly, customizable interface.
Government Service Portal for constituents
The Government Service Portal experience begins on the portal home page for constituents. Agencies usually customize their home pages to be viewed by logged-in users and users who aren't logged in. For example, a logged-in user might see different information on the home page than a user who isn’t logged in.
This example shows the default home page for a registered user of the Public Sector Digital Services Government Service Portal.
Constituents can do the following tasks in the Government Service Portal:
- Register as a new user, create a login, and create a user profile.
- Browse and request services or information, track cases, view received services, and report issues.
- Search for information, browse knowledge articles, and engage with the community.
- Get the latest information on policies and programs by searching and viewing articles.
- Discuss issues with neighbors and share perspectives by asking the community.
- View your recent services and see the popular services on the site.
- Get help using Virtual Agent.
- Request services such as street repair, trash removal, building inspections, and other public maintenance.
- Request information and public records from local, state, and federal public agencies.
For more information on the services that are offered in the Government Service portal service catalog, see Government Service Portal service catalog.
Government Service Portal for businesses and business entities
The Government Service Portal enables businesses to access their cases and service information as well as report issues. Business or business contacts can use the Government Service Portal to view their submitted cases, and raise requests by using the service request catalog.
- Register a new business.
- Request services that are related to licenses, social benefit programs, permits, information, and service requests.
- Request services that are related to grants, social benefit programs, licenses, permits, information, and public services.
- View the services that they received.
- View information records that they requested.
- View all license or permit requests.
- View items that they received.
- View their existing cases.
- View business and child business profiles.
- View business contact information such as names, addresses, and other contact information.
- View publications, such as government pamphlets and newsletters about services.
- View notifications such as government notifications and new contact approvals.
For information on how to customize the Government Service Portal, see Customize the Government Service Portal. For information on how to customize the Government Service Portal using Guided Setup, see Configure Public Sector Digital Services Core foundational data using guided setup.
Government Design System (GDS) Portal (UK only)
GDS optional portal
Available through a content pack on store.
Like the Government Service Portal, the GDS portal provides access to services such as permit applications, license renewals, public records requests, and more.
Constituents can do the following tasks in the Government Design System Portal:
- Register as a new user, create a login, and create a user profile.
- Browse and request services or information, track cases, view received services, and report issues.
- Search for information, browse knowledge articles, and engage with the community.
- Get the latest information on policies and programs by searching and viewing articles.
- Discuss issues with neighbors and share perspectives by asking the community.
- View your recent services and see the popular services on the site.
- Get help using Virtual Agent.
- Request services such as street repair, trash removal, building inspections, and other public maintenance.
- Request information and public records from local, state, and federal public agencies.
For Citizens: Provides transparency and control by allowing users to monitor the status and history of their submissions in one place.
For Staff Agents: Enables efficient triage and management of cases, improving response times and service quality.
For Admins: Offers a reusable, configurable template that ensures consistency across services and compliance with UK GDS standards.
Key Features:
- Header Widget: Logo and branding. Global navigation links: Home, Search, My Work, Reports, Tasks, Calendar, Approvals, Notifications. Search bar for quick content lookup. User profile access.
- Homepage Banner Widget: Personalized greeting message. Prominent call-to-action button (e.g., "Start now"). Search functionality for services and articles.
- Case Cards Widget: Display recent case updates in card format. Include timestamps and status indicators.
- Quick Links Widget: Cards for common actions (e.g., Create procurement request, Incident report). Links to guides and tutorials.
- Browse Widget: Grid or card layout for service categories (Driving licence application, Child benefit application, Report an issue, etc.).
- Knowledge Links Widget: Showcase popular articles with engagement metrics (views, likes, comments).
- Catalog Links Widget: Highlight frequently accessed services for quick navigation.
FAQ Widget: Expandable list of common questions with answers.
Footer Widget: Links for support, resources, legal information, and social/connect options.
To configure, see Configure the Gov.UK Design System (GDS) Content Pack for the Government Service Portal.