--- Release : - australia ft:locale : - Português ft:publication_title : - Australia Public Sector ft:clusterId : - gvin bundleId : - gvin workflow : - Customer and Industry --- Australia Public Sector - [Public Sector Digital Services (PSDS)](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/bun-public-sector-landing-page.html?contentId=F6nKL7MdhaFsHpOEfxvWzQ) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/exploring-public-sector-digital-services.html?contentId=DWlu24Cobz6N5EVIdP2oLg) - [Public Sector and CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/csm-psds-exploring.html?contentId=4k3BNKrQokkfFZUvoyunaQ) - [Public Sector Core](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/exploring-psds-core.html?contentId=ENaqQnwMTgUsy7qSaG0qJw) - [Data management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-explore-data-management.html?contentId=6pOhYgbSPJ_SOgMfRR_pJg) - [Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/portals-psds-exploring.html?contentId=NrO_TmnfnEWKN7r~BJbYxA) - [Government Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/gsp-overview-public-sector.html?contentId=r7SR37G3EeSC2_l0ohCJzQ) - [Reviewer Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-rsp-overview.html?contentId=J3TIeXj~MwV04fYDwsKsdA) - [Grants Management Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gmp-overview.html?contentId=2CeUw8z8IaEaexauTlNRAQ) - [Agent experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/using-public-sector-workspace-for-government-agents.html?contentId=a9KkzRe1nPjjwyD2WoEeFA) - [Investigative Case Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-explore-inv-case-management.html?contentId=Nh82pFUmmN4HVrmitBSQdA) - [Grants Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-explore-grants-management.html?contentId=3WnmD7AovZI0n~rSzBMFkw) - [Playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/playbooks-psds-exploring.html?contentId=PFqB9s7bBPyLIb_dSKZP~Q) - [Social Benefits Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-exploring-pbs-social-benefits.html?contentId=7Av6RnHnQpM9jFWTQoGFcQ) - [License and Permit Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-exploring-pbs-license-permit.html?contentId=YBk4AZASDoS9HVidHGtEUQ) - [Information Request Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-exploring-pbs-information-request.html?contentId=dRWgY2mH4zsMJJe_PKqafw) - [Service Request Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-exploring-pbs-service-request.html?contentId=ck~TjaYVlVdD6LViirv57g) - [Case management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-explore-case-management.html?contentId=Pn4gFkyU~zxncUqnIBX5Jw) - [Service Bridge](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/servicebridge-psds-exploring.html?contentId=FrcW4QuP7CRhZ1q~NfjqNA) - [Service Exchange for Providers](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/service-bridge-psds-prov.html?contentId=xnSpkfeU~xZr2EMu7Nekaw) - [Service Exchange for Consumers](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/service-bridge-psds-consu.html?contentId=zkewzQVsSYPuTuLZRac9_Q) - [Policy as Code Engine (PaCE)](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-policy-as-code-engine-pace.html?contentId=sOiAyBdsFj2bTCBseqciBA) - [Analytics and insights](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-explore-analytics-and-insights.html?contentId=Rjla32FVcgqeDvSt1QTyVw) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configuring-public-sector-digital-services.html?contentId=br9E2QrLuE6Jrfv_FjiXMA) - [Set up your environment](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-set-up-your-environment.html?contentId=im2Yo9xkzAwJKXsSN56hDA) - [Getting Started with Public Sector](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/getting-started-with-psds.html?contentId=N0Cp6JfZo3Y1dEdKjxy3zw) - [Activate Public Sector Core](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configure-psds-core.html?contentId=1P0qDKZRqngHEmNrZNslMg) - [Install Public Sector Core](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/install-public-sector-digital-services-core.html?contentId=Kh_LzX02OyFkPpbgq7JBRw) - [Plugins activated with Public Sector Core](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/plugins-installed-with-psds.html?contentId=FWV6hSjXAN_Bi_K4ucHDHw) - [Public Sector properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-properties.html?contentId=U0K_Y9FIuCRFFd~V6gztAQ) - [Configure foundation data](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configure-psds-foundation-data.html?contentId=nhPyir8aSckkmV6vB9TtJA) - [Customer data](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-customer-data.html?contentId=iCfVVewhVE1HsU5RnUNKrw) - [Configure accounts and contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-customer-data-accounts-and-contacts.html?contentId=d90EUGF9ZAMUuFK1bxBpnQ) - [Import accounts and contacts with Public Sector Digital Services guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-accounts-contacts-import-gs.html?contentId=bWH6~lcnU9u0XmsVMEMM3w) - [Create accounts in Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-accounts-contacts-create-accounts.html?contentId=i5YvPuTHHznfuPDOe~EEvw) - [Create business contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-accounts-contacts-create-contacts.html?contentId=QuhVBrbIh7wAN5j8k0Kp3g) - [Create business relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-accounts-contacts-relationships.html?contentId=b2drNg5McRjoAZNITlCi5w) - [Configure constituents](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-constituents.html?contentId=TH0AnacMaTTa5UF35SlU3g) - [Import constituents through Public Sector Digital Services guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-import-psds-constituents-gs.html?contentId=2PY4xvEnwzpIWUk_PM6fuQ) - [Create constituents](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-create-psds-constituents.html?contentId=3Cw3AZ8WWbBOzIrivuY0HA) - [Create a relationship between two constituents in Public Sector Digital Services](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-create-user-constituent-relationship.html?contentId=rc17MLuKometK1tfo6ex4w) - [Configure households](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-customer-data-household.html?contentId=5~YfGxXLrM8MB0QmorN9VA) - [Create or update a household](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-households-create-update.html?contentId=U3eBWGHxevawVt_lVIhTMw) - [Add constituents to a household](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-households-add-constituents.html?contentId=5DswlXIbD47wopQM~zmQyg) - [Create a relationship between household members](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-households-member-relations.html?contentId=Es0J0lLdcE0OTi1wq8OVlg) - [Create and manage cases for a constituent or household](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-households-manage-cases.html?contentId=NkyN1QW7FH2h2Wxv~yBi0Q) - [User management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-user-management.html?contentId=h7~CVpqH9ZzNV7_zWvarLg) - [Configure user roles and groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-assigning-roles.html?contentId=qT1A~zSaXJzFrEM8AqVWqQ) - [Configure groups by application](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-configuring-groups.html?contentId=5KEbqi2JeYOLiVV6KDRoJQ) - [Create a group](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-create-group.html?contentId=UNjUt08E6S8~w9AWZfAxRw) - [Assign roles to Public Sector users](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-assign-user-roles.html?contentId=Akl3ygfPjd3L_d_kY4W_uQ) - [Configure related parties for Items Received](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-add-related-parties-to-record.html?contentId=jv_krKkQHmiX_0OLHd0PGw) - [Product data](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-product-data.html?contentId=LzYDqK~IamyKXwAAGNeclg) - [Configure product data](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-products.html?contentId=G0_XSSX3vHqNDAdLN~SlUA) - [Product models](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-product-models.html?contentId=bk~uMI4kzv1b_heKGvmMsw) - [Install Base](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-install-base.html?contentId=d41xIk0nfccqnNC5ZXKk5Q) - [Optional configuration steps](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-optional-config-steps.html?contentId=d8nRpg62XolG7N6Qm2rfXQ) - [Set a default view for Items Received](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/set-a-default-view-in-psds.html?contentId=aLGloKrszMrAKPwbHvKAag) - [Configure agent workspaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-organize-agent-workspaces.html?contentId=l9XILL7p6Pw_Qy_H2uFSJw) - [Case Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-case-management.html?contentId=Z~KHU_sHNX1WKBbuxA5r1Q) - [Configure case management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-case-management_t.html?contentId=NK3NUu2o6V2fAaND7OPKfw) - [Public Sector case types](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/government-service-case-type.html?contentId=X~bs~JCYAv7inWCWsqSIqQ) - [Service Exchange](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-config.html?contentId=g9onbwGRBkdd4RFodfbf7w) - [Install Service Exchange](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-config-install-prov.html?contentId=o5qo9EpV9ecGBjeiXv5yFA) - [Configure Service Exchange](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-config-install.html?contentId=YZ0fzzjpg5cs049WV3Craw) - [Configuring Service Exchange for Providers](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-config-activate-sbproviders.html?contentId=LCM64lF1JnfGJ7T26v06xQ) - [Create remote service catalog items](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-config-create-catalog.html?contentId=FNe56iDzTN6aWZhXw0Hu5A) - [Create remote task definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-config-create-remote-task-def.html?contentId=2nPKzRo9864oGCf_p61uHw) - [Configure Service Exchange for Consumers](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-config-activate-sbconsumers.html?contentId=Jduk~OH5SGIOAHKmoCeTlA) - [Activate remote catalog item entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-config-activate-entitlements.html?contentId=dGk~5fsFDx1jVM1iaYNcYA) - [Set up a Service Exchange connection](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-config-connect-prov-consu.html?contentId=ZYjj5UJ_QSFMc~9poRyT0g) - [Service definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-service-definitions.html?contentId=inY_wCUc08AV9dn~0cb2rw) - [Associate an agency location to a Public Service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-associate-agency-location-to-service-offered.html?contentId=VP3xZ1gLfTsZBvn63zc_Vg) - [CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/setting-up-csm-fsm.html?contentId=ONo65t3H6b8EeVlM5iJxUw) - [Configure the List Menu](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-sector-configure-list-menu.html?contentId=Z58r9Ew~qXLef~md1B68Mw) - [Configure the landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-sector-configure-landing-page.html?contentId=Vl6ZAa1GAQ71vdB_faxP4g) - [Activate Customer Central](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-sector-enable-customer-central.html?contentId=TLxdI1N238ePvhZsvhaINw) - [Relabel CSM Workspace items after upgrade](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-relabel-after-upgrading.html?contentId=JAtBeoR8sOILW4HdSpxLVQ) - [Relabel BLSP items](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/blsp-relabeling-instructions.html?contentId=cmO3x5YAKcIbckBGO_2YUw) - [Case Routing and Assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-case-routing.html?contentId=QUPC_ES74_1rXvB_inHNHw) - [Configure Advanced Work Assignment (AWA)](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/awa-psds-overview.html?contentId=me6W65INovSJ8y5uIpINWg) - [Playbooks and Solutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-install-playbooks-solutions.html?contentId=Z8dnq51OLAwjsuQn_A4jXg) - [Investigative Case Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-investigative-case-management.html?contentId=IFUDSCY5U4K~9q0WsvqeAw) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-install-icm.html?contentId=HsdgL0sYAKxOokaJpEqu8w) - [Foundation](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-icm-foundation.html?contentId=rFEAy4Bd_QyosYXS9IWDtg) - [Assign personas, roles, responsibilities, and groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-icm-assign-user-roles-responsibilities.html?contentId=GXogYTOpbhbJ2frcztyqzA) - [Personas](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-icm-personas.html?contentId=vw~QZZE7~Q1cZ9Z6AX2sGA) - [Configure role responsibilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-icm-create-responsibilities.html?contentId=LHk9aaoBynDK7zH5jGYfNA) - [Case Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-icm-case-workspace.html?contentId=dUJUkdGuzY4Jq0Zj_s8Bsg) - [Create a case team](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-icm-create-case-teams.html?contentId=wZym~UyW~mHCmkrE7a6t5g) - [Entity Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-icm-entity-management.html?contentId=O6QUDqAIMt~3e3elIhYtTw) - [Configure entity display type](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-icm-add-entity-type.html?contentId=Or0d_l~P4RhNfYeSs0szsQ) - [Evidence Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-icm-evidence-management.html?contentId=YLyCnHZnibnIp6AYBZ25~g) - [Grants Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configuring-grants-management-playbook.html?contentId=BBeXIGDhojke7KTwC1RGJA) - [Install Grants Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-install-grants-management.html?contentId=EZp_HOfmpcYHm2Rn9wiq3A) - [Configure pre-eligibility questions](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-config-pre-eligibility.html?contentId=2ulz6AfasDjrA2HRx3NLwA) - [Configure a retention policy](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-setup-retention-policy.html?contentId=lc1rvzpI20oyaWzvKo1vGg) - [Configure single-currency mode](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-single-currency-setup.html?contentId=5DF60zsccyGVxn9mgL5hDQ) - [Configure PaCE RCA Privileges](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-rca.html?contentId=wsWjw8E726UIlD9g28MAIg) - [Configure read/write access roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-internal-team-default-roles.html?contentId=i_f1PedhwpId0ZNuGJYzsw) - [Toggle character count display for form fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gmp-config-show-character-count.html?contentId=yIg7J9~h7OBVyQk8oC7MZQ) - [Configure the Smart Assessment Engine](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-smart-assessment-engine.html?contentId=dpkTodgRWm5P4uelWd8g4w) - [Configure the Reviewer Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-reviewer-service-portal.html?contentId=JFAI1DCtCBKZ_hLvyzDAEA) - [Configure a custom program record header](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-rsp-program-header.html?contentId=2lDuqKp8S6Hp9VMztvTFsQ) - [Configure the Merit Review Scoring Framework](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-scoring-framework.html?contentId=1hfNx6bhTh6PwKO1GQMZ~Q) - [Configure Merit Review Team](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-rsp-merit-review-team.html?contentId=DRbHzFTQyqsFIZwwz1e30A) - [Create a results letter template](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-configure-results-template.html?contentId=hvsjDw5gN4Hz1yg58m45kQ) - [Configure Proposal Budget Activity](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-proposal-budget.html?contentId=Xz3_QPORd9RW~F4EkmOVyg) - [Create Grants internal program team](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gmp-using-add-members-internal-program-team.html?contentId=oEDXWqvx5ZpIlTAIDn2WkQ) - [Social Benefits Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configuring-social-benefit-playbook.html?contentId=nmyGtz0Ep6~OO02BCsFBNA) - [Install Social Benefits Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/install-psds-social-benefits-playbook.html?contentId=SFd_WxDwWoo0A2mtloCZ8g) - [Configure Eligibility Rules Engine](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-configure-eligibility-sbp.html?contentId=3ci1i43KJTMtZZW~ynj8tQ) - [Configure Preliminary Verification Checklist UI](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-configure-preliminary-verification-ui-sbp.html?contentId=HoaqG3We34uQb1BDilPSRg) - [Define Eligibility Questions](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-define-eligibility-questions-sbp.html?contentId=qnPU5fUw~gkLr5NhClnRhA) - [Configure Eligibility Rules Engine Policies](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-sbp-ef-configure-eligibility.html?contentId=Bu3c4FGbS1g0w0xbaVw6UQ) - [Configure auto-cancellation for draft cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-sbp-cancel-draft-case.html?contentId=hVamUUKCXGSS~lAKVlgYMw) - [License and Permit Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configuring-license-permit-playbook.html?contentId=g2zRcQ89rFMvP1QGI3G1pQ) - [Install License and Permit Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/install-psds-license-permit-request-playbook.html?contentId=asqYw7hOwqJxFEKzGsuz2Q) - [Configure Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lpr-configure-va.html?contentId=7TSbN2Epdo2GtGbwZFoiZg) - [Extend the License and Permit Base Case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lps-extending-base-case.html?contentId=7gsBbmP~~aueKoq06pEeKg) - [Configure service definition catalog items](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-create-service-definition-catalog-item.html?contentId=gSwRXLItj4UlKuhOS4gO_w) - [Configure e-Sign](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configure-esign-lpr.html?contentId=9ow6TQMlgMhpKwbYR4ofuQ) - [Configure eligibility framework](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-configure-eligibility-lpr.html?contentId=0iF5bRlVC3A0BDw8u~Xnpg) - [Configure decision tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-configure-decision-tables.html?contentId=~W7yl2Y5bbIYovssy4uX9g) - [Create a pre-eligibility decision table](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-eligibility-decision-table-lp.html?contentId=SPuItnCs5nOcoZ0o6rpC7w) - [Create a pricing configuration decision table](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lp-create-pricing-decision-table.html?contentId=AjOiQzpBOjnalrM1SpuGLA) - [Add pricing endorsements to the decision table](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lpr-decision-tables-pricing-endorsements.html?contentId=XDQZW9F1IRq~kQ_yyu9F6Q) - [Add a price adjustment](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-decision-table-price-adjustment.html?contentId=w~iMzyTVEjbpcDvqINPV~w) - [Associate a decision table with a License & Permit case type](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-associate-decision-table-with-lpr.html?contentId=VP1hP~aMCG9t0iSi2cNPtg) - [Create Document Templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lpr-configure-doc-template.html?contentId=3rBg2L5ZlXm1B06L4PJYWQ) - [Define a Product Model](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-define-product-model-lp.html?contentId=iOZED2pB2ybCqexPg2K0LQ) - [Configuring playbooks-on-portal for a custom case type](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-pop-configuration-lp.html?contentId=YPWH3CP8pXoeFaq~nSeZcQ) - [Information Request Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configuring-information-request-playbook.html?contentId=aidiQeFy0~D5dVQzH1F_6g) - [Install Information Request Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/install-psds-information-request-playbook.html?contentId=kNWBx4ffsn51~xxdBbo7eA) - [Manage a review assignment group](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/create-or-edit-assignment-group-psds.html?contentId=k_9RM32qsGz3sk9d4BlE5A) - [Configure RCA privilege settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-rca-setup.html?contentId=SwuNiROWQH3KvGOHe7tHwA) - [Configure Manage documents activity UI](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-ir-playbooks-configure-manage-documents.html?contentId=v_NtdjOfesmEW3gs1zNvAw) - [Configure Similar Request Documents UI](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-ir-playbooks-configure-similar-request-documents.html?contentId=5DObhr6j3AXR6pSFGYj~TQ) - [Configure the Documents related list](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-sbp-configure-documents-drr.html?contentId=~uzJXM8Xrui5juVH4KDH4A) - [Service Request Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configuring-service-request-playbook.html?contentId=dv0xU0QWWqCpMhB0pT1sxQ) - [Install Service Request Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/install-psds-service-request-playbook.html?contentId=WrMVTct9iWsl9SIW87KEYA) - [Configure a playbook service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-create-new-service-definition.html?contentId=PzwJXE9r0glwzH6zOnnFQg) - [Configure a custom playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-create-process-playbook.html?contentId=_mFYR3ewwMo~AemWF5ucGg) - [Configure the Similar Records Activity UI](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-srp-configure-similar-records.html?contentId=bJw8Hp_TDijwNEFl97xcCQ) - [Agent tools](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-agent-tools.html?contentId=l7Q8DHAvjkNh_2YseHjjmw) - [Guided Decisions](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-guided-decisions.html?contentId=~wZM3CGwkLAH8hzS0FuR6w) - [Document Processor](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-document-processor.html?contentId=Na75~iUT4VrD4nVruUxBjg) - [Create and define document categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-doc-processor-create-doc-cat.html?contentId=btfCzjeE6UL47NBuwCxz4A) - [Add a document category to an application](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-doc-processor-create-doc-cat-ui-builder.html?contentId=SyD65MZoTQHEsrMoSBkZGg) - [Associate document types to a document category](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-doc-processor-assoc-doc-cat-dita.html?contentId=wqqBVEQVzxHtfpQ3y4aUfg) - [Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-mobile-agent.html?contentId=33pZLSMZE1ZPZ2WbG5OVsA) - [Enable communication channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-enable-comm-channels.html?contentId=lODD78vHf3b3qLiQjcnsBg) - [Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-configuring-va.html?contentId=NRqcWRrkpKYhxz1Nj1iI0g) - [Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-configure-engagement-messenger.html?contentId=jadUnGglyEdXf9LV_XFIWQ) - [Implement intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-imp-intel.html?contentId=uhHWkJbwve36F1DZUJEDjg) - [Configure AI Agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/now-assist-psds-config-agentic-ai.html?contentId=tQ~GTL9BPkUr4f~kuJUqAw) - [Set up self-service](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-set-up-self-service.html?contentId=HE8wtaD7YXJCj8g8OzMXBA) - [Customize the Government Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/customize-government-service-portal.html?contentId=Aixaxb9gXRhech_ZZ98VDQ) - [Configure the service catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/configure-services-offered.html?contentId=BE~AKbbW0GSXZHP8A8cCyQ) - [Configure GDS Content Pack for Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gds-content-pack-gsp.html?contentId=x9jmwx31IrJuTMpZIcoTNA) - [Install the Gov.UK Design System (GDS) Content Pack for the Government Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-install-gds-content-pack.html?contentId=H0~iHTsyjYg1zzGkGU5blQ) - [Configure the Government Design System Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/customize-government-design-system-portal.html?contentId=rVp7aXKCdh_rQbw~wt8rTA) - [Configure the Grants Management Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-grants-management-portal.html?contentId=lwrMrhXpXdDjry5IB13fcQ) - [Configure Portal homepage](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-applicant-portal-homepage.html?contentId=HRzpVYLSVoIHsauOPRNtYA) - [Configure announcement details page](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-portal-opp-details.html?contentId=3o5G5pVp8DCMA7e9AUKldQ) - [Configure grant proposals list in Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-grants-application-list-portal.html?contentId=L1VFlIpUdT_OQ2HMpryKEQ) - [Configure registration form fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-gmp-organization-registration-form-fields.html?contentId=Ls_Tq8R2z6Xid2fUa6PzWQ) - [Approve contact registration](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gmp-approve-new-business-org-contact-portal.html?contentId=o8cwDj_SCUDeVVxaKL6tMA) - [Extend capabilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-config-advanced-cap.html?contentId=40VaCSkmqTibw2SoGjwokA) - [Performance Analytics and Reporting](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-install.html?contentId=D7uf5gVeCZUGjPEP3FqLmw) - [Domain Separation](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/domain-separation-public-sector.html?contentId=vP7bA9DUFt8_ya3cVvNH_w) - [Integrate](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/integrate-psds-other-apps.html?contentId=N4E~vXJ8Ee3I3cAD~qxgIQ) - [Field Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-integration-fsm.html?contentId=5bKCk2MxAZr3~MDGyCRIPA) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/using-public-sector-digital-services.html?contentId=SQD10ElH7m0gVK1qSXHOfw) - [Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-portals.html?contentId=zCHstac6jEHv093aLNB9lw) - [Government Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/using-psds-government-service-portal-overview.html?contentId=fjiLZt4p~kwk9i54FzvNXQ) - [Register](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/register-gsm-portal-user.html?contentId=Sijyjb4DM_cuJi6uamTAKQ) - [Self-register a business account](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gsp-registering-as-a-business-account.html?contentId=HQfN7U~DySbZt7VkdpDo4A) - [Update a constituent profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gsp-update-constituent-profile.html?contentId=NxIyTk1wgTAWSPtndqM7NQ) - [Track cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/view-cases-government-service-portal-user.html?contentId=zQnlYHNpo0upVo_9za4alQ) - [Submit a social benefits application](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-create-sb-request-user.html?contentId=ADpcTq34GSIVrWjbqn6qqQ) - [Create a service request](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-create-service-request-user.html?contentId=5lhdC2sXzOCQZOpU346tCA) - [Create an information request](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-create-information-request-user.html?contentId=Q9zlU80aQfaSWm1cmqOWoA) - [Create a license or permit request](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-create-license-request-user.html?contentId=FMH~FwMarEgrsD4JSppENA) - [Track the status of a request](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-track-service-request-status-user.html?contentId=FNiBfI6CmE3Eb_xMJXmlWA) - [Manage your public service cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/work-with-govt-service-case.html?contentId=FNIFynCjb1ccHFJttnKD5g) - [Email notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/email-notifications-in-psds.html?contentId=YsB~aJ_lV0rSu_sqfrZMyA) - [Service level agreements](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/slas-for-government-service-cases.html?contentId=jigIlTtba257xbzePBa0xg) - [Virtual agent assistance](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-get-help-va.html?contentId=jni7xbTf6hKrwBXYbug4ig) - [Grants Management Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gmp-using-grants-mgmt-portal.html?contentId=sgpNgGFS3191LTjBey9xjw) - [View the grants proposal result letter](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-gmp-view-results-letter.html?contentId=hy4HXgO1ypeBAPYjxovRsw) - [Accept or decline a grant award](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-gmp-accept-decline-award.html?contentId=06ucmw8keXExbrTq5ZjSyQ) - [Business Location Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-business-location-service-portal.html?contentId=6RYk6Y4TwrCEgbIJo7iEsA) - [Playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-playbooks-overview.html?contentId=BxsOizEVns3jh0z8ob2Dow) - [Using Social Benefits Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-sb-playbooks.html?contentId=gfLeXb~ZTW~p3Nx8cEeHFA) - [Using the Eligibility Rules Engine](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-sb-playbooks-pace.html?contentId=KDZ75k~NRjVyCb7n_DMAJg) - [Understanding PaCE](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-understanding-pace.html?contentId=H0_on5N9osaDT_SQ5_lp0g) - [Resolving a social benefits case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-sector-resolving-sb-case-playbooks.html?contentId=jEcLF8Lsw8X6RV5Q2b8q6Q) - [Add a beneficiary](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-sbp-add-beneficiary.html?contentId=ERmXWRfGx7uhrrX0r2KufQ) - [Using License and Permit Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-lp-playbooks.html?contentId=wImi7DXtsnQVg9PZ_JpblA) - [Resolving a license and permit case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-sector-resolving-lpr-case-playbooks.html?contentId=W3lBnHkH8j_BQEc96ln5vg) - [Track license and permit requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lpr-playbook-view-lp-request-agent.html?contentId=XqBttrrtCXAjTtr2UvAZJA) - [Create a request](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-proxy-application-gsp-lpr.html?contentId=0C5Ezy0uAvOujCJfa~TnGA) - [Using the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lpr-playbook-using-contextual-side-panel.html?contentId=ZW3XTPv_hasWv66fnqYz3g) - [Use response templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/use-response-templates-lpr-psds.html?contentId=ygxQRkYEEQ4T~1bc~pcCGQ) - [Using the activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lpr-playbooks-using-activity-stream.html?contentId=TydOpWsapxNDhSqNMDAdEQ) - [Viewing the dynamic related records](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lpr-playbook-viewing-rel-records.html?contentId=Ckxa3wDVKGUlM1s1skEE~Q) - [Viewing the ribbon information](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-lpr-playbook-viewing-ribbon.html?contentId=05_maL4gm8Vmw1~dD1yCXA) - [Add Multiple Parties to a record](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-add-multiple-parties-record-lpr.html?contentId=Lys4yFDk9Gn1NF0yXE85fg) - [Create a business contact account](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-multi-party-create-business-contact.html?contentId=8UPzYdKgTF8LrKTREvOuuQ) - [Manage contacts or related parties](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-multi-party-remove-business-contact.html?contentId=PniBD_5UBtA1cLb9ExGcpg) - [Using Information Request Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-ir-playbooks.html?contentId=GlvbmnuJu9PKUHHBwgDqag) - [Create an information request record](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-ir-playbook-create-record.html?contentId=c42txiCo~zeVPYqEbQhjbA) - [Using the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-ir-playbook-using-contextual-side-panel.html?contentId=_EYDtJKI6Z1isawT8NunEA) - [Use response templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/use-response-templates-ir-psds.html?contentId=Du0COv77bZ_RTM6~Dfat1w) - [Using the activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-ir-playbooks-using-activity-stream.html?contentId=G_KdUzeGnxTE1qIGC9VQOA) - [Viewing the dynamic related records](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-ir-playbook-viewing-rel-records.html?contentId=TCliyoTIzKnsF9xpIldcKA) - [Viewing the ribbon information](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-ir-playbook-viewing-ribbon.html?contentId=eYU5bBqI11oW9HIpOCs7pg) - [Track information requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-ir-playbook-view-service-request-cases-agent.html?contentId=g~nC_HBD7VO7In5v7xXQmg) - [Resolving an information request case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-sector-resolving-info-case-playbooks.html?contentId=Q8lcwyTd2XPoLdPn5EGE5Q) - [Redact sensitive data from documents](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-ir-playbooks-doc-redaction.html?contentId=L5~PP8~14mTJ1aL3BSvRcw) - [Add Multiple Parties to a record](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-add-multiple-parties-record-ir.html?contentId=iLLw4LX8Y~Xq0rMAx52mCA) - [Using Service Request Playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-sr-playbooks.html?contentId=P4o0pmUWj8GdRf4u4SAKgg) - [Create a service request record](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-playbook-create-record.html?contentId=GyDRnzTYJZUl4Sf6_rHoow) - [Resolving a service request case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-sector-resolving-case-playbooks.html?contentId=2S9q9Qo04qCqg9zwIFA29w) - [Using the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-playbook-using-contextual-side-panel.html?contentId=RQgxyUttlSkjeXqT9tqDzA) - [Use response templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/use-response-templates-psds.html?contentId=t9iO87ihrMZtIew78dNlIg) - [Using the activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-playbook-using-activity-stream.html?contentId=BFlfn~hxqGN1TbRWU1jUfA) - [Viewing the dynamic related records](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-playbook-viewing-rel-records.html?contentId=dxT8vDd7eyhz4VaC1my7TQ) - [View the ribbon information](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-playbook-viewing-ribbon.html?contentId=V6HLUZC5~izGiBMhXC_WJA) - [Customize the related records view](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-playbook-customizing-rel-records-view.html?contentId=lTPVNWXnTEFaoeassxHXTg) - [Track government service requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-playbook-view-service-request-cases-agent.html?contentId=gmtz~ajhJNtyrnp2Zv_itg) - [Solutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-solutions.html?contentId=ILdaOQp412G~zevvNWEmrQ) - [Using Investigative Case Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm.html?contentId=L6rxsY2nO3Yb_tHYNvw8Eg) - [Using Entity Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-explore-icm-entity-management.html?contentId=_wBhVUPck3v~ZqRsTOVKnw) - [Using Evidence Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-explore-icm-evidence-management.html?contentId=Xvt0OuXdVJ2OK~GNNiQtRA) - [Create a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-create-case.html?contentId=be~S~Y0KQsPX5oI1kGGaJQ) - [Create an investigative case narrative](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-create-a-case-narrative.html?contentId=ojeBo7SAQIVgzvqV7SJwIg) - [Add a person](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-add-person-case.html?contentId=wRjNqyn_BufHA~1Anb4UKQ) - [Add a property to an investigative case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-add-property-case.html?contentId=qCqjq1yJEbOdOkYI2SzMsQ) - [Add a location to an investigative case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-add-location-case.html?contentId=wXo27uG71amiUzLGLRVk3w) - [Add an event to an investigative case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-add-events-case.html?contentId=VO16wPpwv1~dvOj_p0VoOg) - [Add vehicles to an investigative case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-add-vehicles-case.html?contentId=xsXSJN0HUA2Y_Ibk~xYWgQ) - [Add an organization to an investigative case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-add-organizations-case.html?contentId=8K2GAiVlc9EotXjmWnOWtw) - [Add firearms](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-add-firearms-case.html?contentId=2RjCWbn4edr7vEtIM8ydaA) - [Associate and link multiple entities](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-associate-entites.html?contentId=uxhp7nlmOBSvhcYcmIKmoQ) - [Create a case team](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-create-case-team.html?contentId=G~NIoVeEOHFdyP6Ui9Er0w) - [Add evidence to an investigative case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-add-evidence-case.html?contentId=9kNPA2nHqaEuHKvKVidDhQ) - [Create a chain of custody log](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-create-chain-of-custody-log.html?contentId=KBjsx0XIcxTtn8AZ6jB1Zg) - [Associate and link evidence to entities](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-icm-associate-evidence-entities.html?contentId=GHovyqEjOPMomhrl2Ki50Q) - [Using Grants Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-grants-management-playbook.html?contentId=Kzc7CUG66pvE6sm8R1j_Jg) - [Create a funding program](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gmp-using-set-up-funding-program-dita.html?contentId=Eqw2I02qN_X_ZvIHDbfdrQ) - [Create a grant program](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gmp-using-set-up-grants-management-program.html?contentId=yjjAWWbjR4maqmfS7Nhm4Q) - [Managing grant proposals](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-gmp-mng-grants-proposal-playbook.html?contentId=BPgoeUc84q1LKBeeJccKFA) - [Using the Reviewer Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gmp-using-merit-review-portal-agent.html?contentId=z5qDOAaLJH_0THLIxf9NrA) - [Review and score a grant proposal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gmp-merit-review-score-application.html?contentId=pw8qBY1XaodCQipFAyGIng) - [Create a Funding Proposal](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-gmp-define-funding-proposal.html?contentId=J2p~9bN3ae1wDBJIMvSbPg) - [Add points of contact to a Grant Program](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-gmp-add-points-of-contact.html?contentId=EMqgwK9vHLv1SYnANOHg3A) - [CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-csm-workspace.html?contentId=PMjco3aj2PG0HqlmG9Swog) - [Creating and resolving case tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-gsp-resolving-case-tasks-agent.html?contentId=YFqqroElRRjcTbApJSbk4w) - [Create a business record](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-create-new-business-rec-ws.html?contentId=~Zyut4ykNAc~BnmAn9gsNQ) - [Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/using-va-for-public-sector-digital-services.html?contentId=q6uo2a9l1Tc3ZOfveH~WNA) - [Mobile Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-mobile-agent.html?contentId=W9F3sDtYk_C3ffypL8MLIg) - [Perform agent tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-mobile-playbooks-perform-agent-manager-tasks.html?contentId=kGWOS8M4sdZMU7LCiZzyeQ) - [Using the activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-mobile-playbook-using-activity-stream.html?contentId=SY1CjbEEpCakPFSA3SgNJA) - [Track government service requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-mobile-playbook-view-service-requests-agent.html?contentId=GQTMMshyzRkWobINiO3Vuw) - [Track information requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-mobile-playbook-view-info-requests-agent.html?contentId=b3xqQ1BdUt~ZcegOyVPnZg) - [Use the Activity Stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-activity-stream.html?contentId=IrHr9hmvvYVYudUKZri_8A) - [Service Exchange](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebridge-using.html?contentId=wsL_~fgI4fn4Dd9AVSENfw) - [Register a Service Exchange consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-servicebrige-using-register-consumer.html?contentId=JJpQz_6A9cR4K~g3mmrynw) - [Creating a Provider Task](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-sb-creating-prov-task.html?contentId=to15FSFmrZ9blhGjiD2zdA) - [Create a remote catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-sb-create-remote-catalog-item.html?contentId=7bX55kvF8zMmkDGEJTzS_Q) - [Document Processor](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-integration-fso-doc-pro.html?contentId=ySNzpR4tj9cnsmwNcj2DyQ) - [Work on a document verification task](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-doc-processor-doc-verification-task.html?contentId=av35PBHfvL6gEZIDewxINw) - [Analytics and Reporting](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-content-pack.html?contentId=bfss~_WsScUTBQYlkZjPhQ) - [Constituent Service dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/constituent-services-dashboard.html?contentId=6tMHTicNXyamf0jNnFbA4A) - [Performance Overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-services-performance-dashboard.html?contentId=ec9IEVMa1Q86Xb4QTv8ovQ) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-sector-digital-services-reference.html?contentId=WoN9frgBk_gs9iwwoOSBUQ) - [Data Model](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/public-sector-digital-services-data-model.html?contentId=eraOd2rb3bp5xNUMpiUe~w) - [Using the Data Model](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-using-flexible-data-model.html?contentId=JODKe2hzxGxWVDKVyX5ZHA) - [Core](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-core.html?contentId=GAEBMWVDHZiycN3NFAPnYQ) - [Core Tables and Flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-core-tables.html?contentId=GwtDG7hrbQUe8WHLFYmNVw) - [Service Request](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-sr-playbook.html?contentId=2M7S~hLoybaNMXtgJjtEew) - [Service Request Tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-sr-playbook-tables.html?contentId=6Sy2JqVfXrFu31v3gAugoA) - [Information Request](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-ir-playbook.html?contentId=qLMcJGatpMhtb5gySgw1og) - [Information Request Tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-ir-playbook-tables.html?contentId=SXGOss445Aj1HLyfOLsQew) - [License and Permit](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-lp-playbook.html?contentId=Mkradblni_UiCX5a0~Z77A) - [License and Permit Tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-lp-playbook-tables.html?contentId=qQNMKgzwCt5QpNXvEskAPA) - [Social Benefits](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-sb-playbook.html?contentId=nTNF4rX_W8cYIJW5bLeTvQ) - [Social Benefits Tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-sb-playbook-tables.html?contentId=iSIM5y8BKBAcPUkV9OiHVw) - [Grants Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-gm.html?contentId=3waAAo0fYqDurGsdI6Duzw) - [Grants Management Tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-gm-tables.html?contentId=_okhfIQQpSdxKPfOLhbDGw) - [Investigative Case Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-icm.html?contentId=vXEl5jvLF6T8Q2otki2K7g) - [Investigative Case Management Tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-icm-tables.html?contentId=bJCU7JsKBtYHaGmki4nl4Q) - [Service Applicant](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-service-applicant.html?contentId=jfKOV9qAVvtP44A965r4UA) - [Service Applicant Information Tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-svc-app-in-tables.html?contentId=aiXu4mUkN65rloNo0nEEXg) - [Service Applicant Program Management Tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-data-model-svc-app-prog-man-tables.html?contentId=P0ZSU_H__qkPrSyFd6pIcA) - [Core Role Relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-core-role-relationships.html?contentId=N3kJHPpMkbpU7igC0fouRw) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/installed-with-public-sector-digital-services-core.html?contentId=OUT42L7OXdQYkw8WoY~V6A) - [Roles installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/roles-installed-with-public-sector-digital-services.html?contentId=PexlMAt3PPyAOhkiaYHHhA) - [Properties installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/properties-installed-with-psds.html?contentId=ogxevL2F3ThFhwthu2u61w) - [Plugins installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/plugins-installed-with-psds-addtl-plugins.html?contentId=WQOc~f1VH5d6mopExbGd_w) - [Demo Data installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-demo-data.html?contentId=hqVVrz46KKNdxNBRxH~oZw) - [Service Catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-service-catalog-list.html?contentId=~23XO30Y0TCmPh~7HH2Ymw) - [Life cycle of a Public Service case](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/government-service-case-states.html?contentId=90GZxf_DruHeKxtd1z7L~A) - [Forms](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-forms.html?contentId=y4QnMSO_gDS477loqXmXVA) - [Public Service Case Forms](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-case-forms.html?contentId=RvdoU9oDhLKna5W8b77_xg) - [Government Service Case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/government-service-case-form.html?contentId=OWzCjqxlWxh4_KHAA0YbXw) - [Service Request case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/service-request-case-form-new.html?contentId=H0HvBXgfrOJ84dVmFVTwzQ) - [Information Request case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/information-request-case-form.html?contentId=kwBxFLvK3Uhu4VPx0ueeQQ) - [Public Service Profile Forms](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-profile-forms.html?contentId=QcU_yL4~zbVxSB0~jnTXyQ) - [Business Profile form](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/business-profile-form.html?contentId=NK61rcOZ~wOxrGXOPdSL5g) - [Agency Profile form](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/agency-profile-form-psds.html?contentId=sAUn2wIEIOEurvb7SoJs7g) - [Constituent Profile form](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/government-service-constituent-form.html?contentId=N3YCNIOuldsIOmL77c3yHg) - [Glossary](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-glossary.html?contentId=GLnfFKIuvh714eXdNs3RMw) - [Use Cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-use-cases.html?contentId=tso7MFqj9pAkzf9kVSlObg) - [Investigative Case Management reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-icm-ref.html?contentId=PDtF9YQeACVCzHC_33uLlQ) - [Completeness Rules by Investigative Case Management Entity Type](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-icm-ref-entity-man-completeness-rules.html?contentId=wZKcPhsq5i05PBmhuwxJow) - [Investigative Case Management case forms](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-icm-ref-case-forms.html?contentId=bfIGO8oibznjvLA_OTjAPw) - [Entity Management forms](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-icm-ref-case-forms-entity-management.html?contentId=brePTPA7a4BmVSRTPF_tug) - [Person form](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-icm-ref-case-forms-enm-pers.html?contentId=6JJNJZNgZRwOxItOwUM8nQ) - [Location form](https://servicenow-prod.fluidtopics.net/r/pt-BR/government-industry/psds-icm-ref-case-forms-enm-loc.html?contentId=_5RWMf5eWtmjE6KH3pq_9w) - 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