Create a license or permit request in the Public Sector Digital Services Government Service Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 4 min. de leitura

    • Request a license or permit from a government agency using the Government Service Portal.

    Por Que e Quando Desempenhar Esta Tarefa

    With Public Sector Digital Services playbooks on service portals, you get step-by-step guidance through the case flow process and the contextual information you need to complete each stage of the flow and its associated activities. The portal will also allow you the opportunity to see how pricing and fees change based on your selections.

    Antes de Iniciar

    Role required: none

    Por Que e Quando Desempenhar Esta Tarefa

    As a constituent, you can use the Government Service Portal to request a permit or license. You can also use the portal to view the status of existing license and permitting requests, as well as add details, upload documents, or update your profile and contact information.

    Antes de Iniciar

    Role required: none

    Procedimento

    1. Navigate to the Government Service Portal.
    2. Navigate to Services > License & Permits.
    3. Select Request License/Permit.
    4. If prompted, confirm eligibility.
    5. On the form, fill in your contact information and the request information.
      If the name to appear on the permit differs from that of the requester, enter that name here.
    6. Opcional: If you are submitting this application on behalf of another constituent or for a business contact, select the checkbox for I am requesting on behalf of someone else.
    7. Opcional: In the Individual Type dropdown, select Constituentor Business.
    8. Opcional: Enter the name of the constituent or business you are submitting the application on behalf of.
    9. Opcional: Add any additional related parties.
      Related parties may include business partners, managers, or any business contact who may need access to this license/permit. They must be contacts already registered and associated with your business.
    10. Opcional: Upload any documents that verifies the identity of the requester and the related party, or provides additional context for your request.
      Required documentation varies by request.
    11. Opcional: Select any add-ons, such as permit endorsements.
      You may add more than one. The pricing of the license or permit varies with each selection or combination of selections. If you are fee exempt, select the Request Fee Waiver checkbox to claim an exemption.
    12. Review the fees associated with your choices.
      The fee total changes dynamically based on the options selected.
    13. Select the checkbox to acknowledge the Commercial Affidavit and DDR Affidavit.
    14. Enter your signature.
      If an admin has configured e-signature, you have the option of drawing or typing a signature.
    15. Add any attachments.
    16. Select Submit.

    Resultado

    Your request is now routed to a License and Permit agent, who will process your request. You're now taken to the case page, where you can review or update the details of your request. After your request has been fulfilled, you must return to the portal to accept or reject the fee estimate for fulfilling your request, as well as upload any identification or supporting documents needed to fulfill your request. You can access pending approvals and tasks on the Notifications tab.

    Related constituents and business contacts added to the license/permit application are now able to view the case details in the Government Service Portal.

    Create and submit License or Permit request applications on behalf of others

    In the Government Service Portal, constituents can create license/permit requests on behalf of someone else, and add multiple parties (constituents, business contacts) to the watchlist.

    Antes de Iniciar

    Role required: none

    Procedimento

    1. Navigate to the Government Service Portal.
    2. Navigate to Services > License & Permits.
    3. Select Request License/Permit.
    4. If prompted, confirm eligibility.
    5. On the form, fill in your contact information and the request information.
      If the name to appear on the permit differs from that of the requester, enter that name here.
    6. Select the checkbox for I am requesting on behalf of someone else.
    7. In the Individual Type dropdown, select Constituent or Business.
    8. Enter the name of the constituent or business you are submitting the application on behalf of.
    9. Opcional: Add any additional related parties.
      Related parties may include business partners, managers, or any business contact who may need access to this license/permit. They must be contacts already registered and associated with your business.
    10. Opcional: Upload any documents that verifies the identity of the requester and the related party, or provides additional context for your request.
      Required documentation varies by request.
    11. Opcional: Select any add-ons, such as permit endorsements.
      You may add more than one. The pricing of the license or permit varies with each selection or combination of selections.
    12. Review the fees associated with your choices.
      The fee total changes dynamically based on the options selected. If you are fee exempt, select the Request Fee Waiver checkbox to claim an exemption.
    13. Select the checkbox to acknowledge the Commercial Affidavit and DDR Affidavit.
    14. Enter your signature.
      If an admin has configured e-signature, you have the option of drawing or typing a signature.
    15. Add any attachments.
    16. Select Submit.

    Resultado

    Your request is now routed to a License and Permit agent, who will process your request. You're now taken to the case page, where you can review or update the details of your request. After your request has been fulfilled, you must return to the portal to accept or reject the fee estimate for fulfilling your request, as well as upload any identification or supporting documents needed to fulfill your request. You can access pending approvals and tasks on the Notifications tab.

    The constituent for which you were acting as a proxy, as well as any related constituents and business contacts added to the license/permit application, is now able to view the case details in the Government Service Portal.