Install Now Assist for Public Sector Digital Services (PSDS)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Install required plugins and enable Now Assist for Public Sector Digital Services (PSDS) to configure and use generative AI skills in Configurable Workspace, Playbooks, and Core UI.

    Antes de Iniciar

    Role required: admin

    The following plug-ins and store apps are required for use of Now Assist for Public Sector Digital Services (PSDS) and its features, such as AI Search and summarization skills:
    • Now Assist Admin Console (sn_nowassist_admin)
    • Now Assist for Public Sector Digital Services (PSDS) (sn_psds_gen_ai)
    • Now Assist for Customer Service Management (CSM) (sn_csm_gen_ai)
    • Glide Virtual Agent (com.glide.cs.chatbot)
    • Glide Conversation Generative Al (com.glide.cs.genai)

    Por Que e Quando Desempenhar Esta Tarefa

    Nota:

    Now LLM Service is currently the only provider for this Now Assist application's skills.

    To get started with Now Assist, you must install at least one Now Assist application on your instance. The Now Assist Admin console can guide your implementation, starting with installation. Use the Now Assist Admin console to configure Now Assist for Public Sector Digital Services (PSDS). This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see Overview tab in Now Assist Admin, as well as the Now Assist Journey Checklist.

    For information about CSM Configurable Workspace, see Set up CSM Configurable Workspace. For information about Now Assist AI agents, see Install Now Assist AI Agents.

    To access AI agents in the Now Assist panel, you need to turn on the Now Assist panel .

    To install the Now Assist for PSDS plugin (sn_psds_gen_ai), follow the procedure below.

    Procedimento

    1. Install the Now Assist for Public Sector Digital Services (PSDS) plugin (com.sn_psds_gen_ai).

      For information about plugin dependencies and plugin activation order, see.

    2. Navigate to All > Now Assist Admin > Settings.

      If you’re already in Now Assist Admin, select the Settings tab.

    3. On the Settings page, select Plugins.

      Plugins appear as cards. Review all Now Assist plugins on the Available for you tab. Plugins that you have already installed appear on the Installed tab.

      Example plugin card reads "Now Assist for Public Sector Digital Services (PSDS): GenAl related features for Public Sector Digital Services that are powered by Now Assist." Select Get plugins on the card to install it.

    4. Select Get plugins on the Now Assist for Customer Service Management (CSM) and Now Assist for Public Sector Digital Services (PSDS) cards.
    5. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
    6. Install the plugin from the ServiceNow Store page.

      Some applications may require you to request the app from the ServiceNow® Store first. After you've requested the application from the ServiceNow® Store page, navigate to All > System Applications > All Available Applications > All to finish the installation.

    7. Return to the Now Assist Admin console.
    8. In the dialog box, select Refresh.

      For more detailed information about the installation process, see Install Now Assist plugins.

    Resultado

    Your Now Assist Admin console is successfully configured with the necessary plug-ins. Select View all (Plugin) Assists and Skills to review the features of your new plugin, or close the dialog box to return to the Now Assist Admin console.

    O que Fazer Depois

    Activate the Now Assist panel standard chator Activate a Now Assist Skill.