Exploring the intersection between Public Sector Digital Services and Customer Service Management (CSM)
Public Sector Digital Services Core is built on the foundation of Customer Service Management (CSM), yet focuses on different subject matter. Where Customer Service Management (CSM) provides the framework for enhancing customer satisfaction and caring for requests, Public Sector Digital Services Core focuses on taking care of common constituent requests. Use this topic to explore the distinct roles, benefits of integration, and how leveraging both Customer Service Management (CSM) and Public Sector Digital Services can drive success and elevate the constituent experience.
Overview of CSM and Public Sector Digital Services
Public Sector Digital Services (PSDS) is a digital platform that modernizes government service delivery by creating a seamless support experience for constituents, businesses, and internal or external agencies. Public Sector Digital Services extends the Customer Service Management (CSM) product, and provides the same consumer-grade experiences offered by Customer Service Management (CSM) to constituents.
- Government data model (constituent, agency, and more)
- Government Service Case
- CSM Configurable Workspace
- Playbooks
- Portals