// add a new participant by conference call sys_id (string) and phone number (string) 
var nn = new SNC.NotifyNow();
gs.log(nn.addConferenceCallParticipant('d193b242eb020100a04d4910f206fe39', '+31612345678'));

// add a new participant by conference call sys_id (string) and user record (GlideRecord)
var user = new GlideRecord('sys_user');
user.query('user_name', 'myUserName');
if (user.hasNext() && user.next()) {
    var nn = new SNC.NotifyNow();
    gs.log(nn.addConferenceCallParticipant('d193b242eb020100a04d4910f206fe39', user));
 
    // you could have added the user by sys_id as well:
    // nn.addConferenceCallParticipant('d193b242eb020100a04d4910f206fe39', user.getValue('sys_id'));
} else {
    gs.log('no such user');
}

// add a new participant by conference call record (GlideRecord) and phone number (string)
var conferenceCall = new GlideRecord('notifynow_conference_call');
conferenceCall.query('title', 'IA0001001');
if (conferenceCall.hasNext() && conferenceCall.next()) {
    var nn = new SNC.NotifyNow();
    gs.log(nn.addConferenceCallParticipant(conferenceCall, '+31612345678'));
} else {
    gs.log('no such conference call');
}

var localPhoneNumber = '01784 221600';
var userName = 'Heath Vanalphen';
 
var user = new GlideRecord('sys_user');
user.get('name',userName);
var E164Number = new SNC.NotifyNow().convertLocalPhoneNumberToE164(user.getUniqueValue(), localPhoneNumber);
gs.log('converted: ' + localPhoneNumber + ' to ' + E164Number + ' based on ' + user.getValue('name') + 
     '\'s location (' + user.getValue('location') + ')');

var nn = new SNC.NotifyNow();
var user = nn.getConferenceCallParticipants('c2e91710eb120100f34087b9d106fe37');
 
while (user.hasNext() && user.next()) {
    if (user.getValue('participant')) {
        gs.log('user: ' + user.getValue('sys_id'));
    } else {
        gs.log('phone number: ' + user.getValue('phone_number'));
    }
}

var nn = new SNC.NotifyNow();
var user = nn.getConferenceCallParticipants('c2e91710eb120100f34087b9d106fe37', true);
 
while (user.hasNext() && user.next()) {
    if (user.getValue('participant')) {
        gs.log('user: ' + user.getValue('sys_id'));
    } else {
        gs.log('phone number: ' + user.getValue('phone_number'));
    }
}

var conferenceCallId = '32b11430eb1201003cf587b9d106feb8';
 
// get all participants
gs.log('all conference call participants:');
var nn = new SNC.NotifyNow();
var user = nn.getConferenceCallParticipants(conferenceCallId);
gs.log(user);
 
// get all callable participants
gs.log('all conference call participants we can call:');
user = nn.getConferenceCallParticipants(conferenceCallId, true);
gs.log(user);
 
// get all un callable participants
gs.log('all conference call participants that are already in an active session and whom we cannot call:');
user = nn.getConferenceCallParticipants(conferenceCallId, false);
gs.log(user);

var nn = new SNC.NotifyNow();
var fc = nn.getFrequentlyCalledUsers(10);
 
while (fc.hasNext() && fc.next()) {
    gs.log("got user " + fc.getValue('name') + ' - ' + fc.getValue('sys_id'));
}

var userID = "<user sys_id>";
var E164Number = new SNC.NotifyNow().getPreferredE164SMSNumber(userID);
gs.log('the preferred phone number for sending SMS notifications is ' + E164Number + ' for user with id: ' + userID);

var userID = "<user sys_id>";
var E164Number = new SNC.NotifyNow().getPreferredE164VoiceNumber(userID);
gs.log('the preferred phone number for setting up voice calls is ' + E164Number + ' for user with id: ' + userID);

var userID = "some user sys id";
var email = new SNC.NotifyNow().getPreferredEmailAddress(userID);
gs.log('the preferred email address for sending email notifications is ' + email + ' for user with id: ' + userID);

var nn = new SNC.NotifyNow();
gs.log(((nn.getReadyState()) ? "OK" :  "NOT OK"));

var nn = new SNC.NotifyNow();
gs.log(nn.getStatus());

Cela lance une téléconférence avec des numéros de téléphone conformes à la norme E.164 pour les participants, sans le paramètre facultatif d’enregistrement source et n’envoie pas les détails de la téléconférence par SMS ou par e-mail.

var participants = ['+31205655548', '+31205655552', '+31652825393'];
// set up conference call
var nn = new SNC.NotifyNow();
var conferenceCall = nn.initiateConferenceCall(participants, "testing12");
gs.log('started conference call: ' + conferenceCall.getUniqueValue());

Une téléconférence est alors lancée avec les participants qui disposent d’un numéro de téléphone conforme E.164 et les participants de la table sys_user, et envoie les détails de la téléconférence par SMS et par e-mail à tous les participants.

// define phone number participants
var participants = ['+31205655548', '+31205655552', '+31652825393'];
 
// we also want to add two Dutch sys_user participants
var user = new GlideRecord('sys_user');
user.addNotNullQuery('mobile_phone');
user.addQuery('mobile_phone', 'STARTSWITH', '+316');
user.setLimit(2);
user.query();
 
// add users to the participant array
while (user.hasNext() && user.next()) {
	gs.log('adding user ' + user.getValue('name') + ' with phone number ' + 
             user.getValue('mobile_phone') + ' to the participant array');
	participants.push(user.getUniqueValue());
}
 
// define a source record to associate with the conference call
var source = new GlideRecord("cmdb_ci");
source.query("asset_tag", "P1000167");
if (source.hasNext() && source.next()) {
	// set up conference call
	var nn = new SNC.NotifyNow();
	var conferenceCall = nn.initiateConferenceCall(participants, "testing 1 2", source);
 
	// check if the conference call was successfully created
	if (conferenceCall != null) {
		gs.log('started conference call: ' + conferenceCall.getUniqueValue());
	} else {
		gs.log('could not start the conference call :(');
	}
}

var nn = new SNC.NotifyNow();
gs.log('by number: ' + nn.isCallable('+31612345678'));
 
var user = GlideRecord('sys_user');
user.query('sys_id', '13d39544eb5201003cf587b9d106fea9');
if (user.hasNext() && user.next())
  gs.log('by user: ' + nn.isCallable(user));
 
var participant = GlideRecord('notifynow_participant');
participant.query('sys_id', '33b11430eb1201003cf587b9d106feb9');
if (participant.hasNext() && participant.next())
  gs.log('by participant: ' + nn.isCallable(participant));

gs.log('The twilio number is SMS capable: ' + ((new SNC.NotifyNow().isSMSCapable()) ? 'yes' : 'no'));

gs.log('the user is able to send SMS messages (e.g. has a SMS device): ' + ((new SNC.NotifyNow().isSMSCapable('<user sys_id>')) ? 
     'yes' : 'no'));

gs.log('the Twilio number is Voice capable: ' + ((new SNC.NotifyNow().isVoiceCapable()) ? 'yes' : 'no'));

gs.log('the user is able to send SMS messages (e.g. has a SMS device): ' + 
     ((new SNC.NotifyNow().isVoiceCapable('someuserid')) ? 'yes' : 'no'));

var participantId = "<participant sys_id>";
var participant = new GlideRecord('notifynow_participant');
participant.get(participantId);
if (participant.isValid()) {
     // kick participant
     result = new SNC.NotifyNow().kick(participant);
     gs.log('participant kicked: ' + result);
}

var participantId = "<participant sys_id>";
var participant = new GlideRecord('notifynow_participant');
participant.get(participantId);
if (participant.isValid()) {
     // mute participant
     result = new SNC.NotifyNow().mute(participant);
     gs.log('participant muted: ' + result);
}

Cet exemple illustre l’utilisation de l’objet d’e-mail par défaut.

var user = GlideRecord("sys_user");
user.get("email", "someone@somedomain.com");
 
new SNC.NotifyNow().sendEmailQuestion(user.getValue('email'), "b6b34500bf3111003cf585ce2c0739ce", user);

Cet exemple utilise une remontée pas à pas et spécifie un enregistrement source et l’objet de l’e-mail.

new SNC.NotifyNow().sendEmailQuestion("someone@somedomain.com", "b6071733bf1111003cf585ce2c07390f", current, 
        "Please answer this question");

Cet exemple utilise une remontée pas à pas et spécifie un objet d’e-mail, mais pas d’enregistrement source.

new SNC.NotifyNow().sendEmailQuestion("someone@somedomain.com", "b6071733bf1111003cf585ce2c07390f", 
        "Please answer this question");

new SNC.NotifyNow().sendSMS("+31612345678", "This is a message without source record");

var source = new GlideRecord("my_table");
source.query("my_field", "my_value");

if (source.hasNext() && source.next()) {
    // send a text message
    var nn = new SNC.NotifyNow();
    var message = "this is just a test";
    var number = "+31612345678";
    nn.sendSMS(number, message, source);
}

Cet exemple utilise la remontée pas à pas et l’enregistrement actuel comme enregistrement source.

new SNC.NotifyNow().sendSMS("+31612345678", "this is a test", current);

var question = new GlideRecord("notifynow_question");
question.query();
 
// get the first question
if (question.hasNext() && question.next()) {
	// send the sms question
        var number = "+31612345678";
	var nn = new SNC.NotifyNow();
	nn.sendSMSQuestion(number, question.getUniqueValue(), current);
}

var participantId = "<participant sys_id>";
var participant = new GlideRecord('notifynow_participant');
participant.get(participantId);
if (participant.isValid()) {
     // unmute participant
     result = new SNC.NotifyNow().unmute(participant);
     gs.log('participant unmuted: ' + result);
}