Discovery Admin Workspace Content 360
Summarize
Summary of Discovery Admin Workspace Content 360
The Discovery Admin Workspace Content 360 enables users to discover and evaluate applications using machine learning and crowd-sourced resources. It allows for the creation of configuration items (CIs) with a single click and provides extensive visibility into applications and resources through data visualizations. Users can refresh the page to access the latest visualizations and navigate to the platform via Workspaces > Discovery Admin Workspace > Content 360.
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Key Features
- AI-Suggested Application Fingerprints: View and add suggested application fingerprints to the discovery process. Users can modify details, ignore suggestions, and add them to the Configuration Management Database (CMDB) in subsequent Discovery runs.
- Application CIs Discovered: Monitor application CIs based on fingerprints or ITOM Content Service suggestions, with visual reports for user-defined application CIs.
- ITOM Content Service: Collects unrecognized application fingerprints and provides weekly updates to classifiers. Users can refresh content service suggestions manually and benefit from AI capabilities that enhance discovery accuracy.
- Data Sharing with ITOM Content Service: Users can opt to share application fingerprint data through the Continuance Delivery System (CDS), ensuring anonymity and security. Participation is optional and can be revoked at any time.
Prerequisites
- Required plugins for ITOM Content Service include Discovery and Normalization Data Services.
- Access to Discovery Admin Workspace Content 360 is granted to users with the roles of admin and discoveryadmin.
Key Outcomes
By utilizing Discovery Admin Workspace Content 360, ServiceNow customers can improve their application discovery processes, enhance CI management through data-driven insights, and ensure timely updates on application fingerprints, ultimately leading to more efficient infrastructure monitoring and management.
Using Discovery Admin Workspace Content 360, you can discover applications and evaluate application suggestions based on machine learning or crowd-sourced resources. Then, create configuration items with a single click.
The Discovery Admin Workspace Content 360 uses data visualizations to offer extensive visibility of your infrastructure's applications and the resources available to create application configuration items (CIs). It also provides access to a list of classifiers to add to discovery. Refresh the page to view the most up-to-date visualizations.
To access the Discovery Admin Workspace Content 360 page, navigate to .
Key features
- AI-suggested application fingerprints
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View a list of suggested applications with fingerprints that you can add to the discovery process through the AI-suggested application fingerprints feature. You can then select a group name to view extensive details about an application.
- Modify certain details such as the discovery pattern name or suggested CMDB class.
- View additional information about process samples and related servers.
- Choose to ignore viewed suggestions the next time Discovery runs.
- Add suggestions to the Configuration Management Database (CMDB) the next time Discovery runs.
The AI-suggested application fingerprints widget doesn't refresh automatically. To ensure you're viewing the most up-to-date information, refresh the page manually.
For more information about discovery based on application fingerprints, see Discover applications based on fingerprints.
- Application CIs discovered
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Monitor information about application CIs discovered based on application fingerprints or ITOM Content Service suggestions through the Discovery Admin Workspace. A pie report illustrates the total number of user-defined application CIs discovered, while a bar report presents the top five application CIs discovered, created within the last two days, and grouped by class.
- ITOM Content Service
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ITOM Content Service collects unrecognized application fingerprints from different environments. AI librarians analyze these fingerprints, creating dedicated classifiers that are updated and shipped to you weekly. The latest version of Discovery Admin Workspace enables you to refresh the content service suggestions manually before reviewing them. As new IT products are rapidly released to the market, this feature grants you rapidly updating visibility and provides the following benefits:
- It reviews the products that you’re currently using every week and delivers new application fingerprints.
- It identifies irrelevant processes that aren’t suitable candidates for CIs.
- Based on AI, it helps you identify running processes fingerprints and Simple Network Management Protocol (SNMP) Object Identifiers (OIDs) and create the CIs you need for monitoring your infrastructure.
- Discovers a higher number of products by using AI capabilities that cluster and classify running application processes.
On the latest version of Discovery Admin Workspace, starting from Xanadu instances, the Content service suggestions widget refreshes automatically and displays the most up-to-date information. This is indicated by the real time icon (
) that appears next to the widget name. To learn more about ITOM Content Service, see ITOM Content Service.
Prerequisites
- Discovery
- Normalization Data Services
Roles
- admin
- discovery_admin