Cloud Discovery Workspace dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Cloud Discovery Workspace dashboard

    The ServiceNow® Cloud Discovery Workspace dashboard offers a consolidated view of your organization's cloud operations. It enables you to monitor cloud configuration item (CI) discovery trends, cloud event trends, and discovery errors. The dashboard also provides direct access to relevant ServiceNow applications for managing cloud resources effectively.

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    To enhance usability, the dashboard supports enabling the Next Experience for in-product help and offers a dark theme option for improved visual comfort.

    Access and Roles

    • Access the dashboard by navigating to All > Cloud Discovery Workspace in ServiceNow.
    • Requires the sncloudopsws.cloudopsadmin role from the ServiceNow AI Platform.

    Key Features

    • Cloud provider selection: Customize the workspace by selecting the cloud providers relevant to your organization, which tailors the menu and displayed information accordingly.
    • Dashboard indicators:
      • Discovery errors today: Displays the total count of Cloud Discovery errors from scheduled discoveries in the last 24 hours.
    • Reports available:
      • Total configuration items: A line and area chart showing the number of CIs discovered over time, with drill-down capability to view detailed CI records and multi-source data.
      • Events by provider - last 24 hours: A line chart showing the trend of cloud events received in the past 24 hours, separated by cloud provider.
      • Discovery errors today: A donut chart illustrating the count of Cloud Discovery errors occurring during scheduled discoveries over the last 24 hours.
    • Application access: Cards on the dashboard link to ServiceNow applications used to manage your cloud operations efficiently.

    Practical Benefits for ServiceNow Customers

    By using the Cloud Discovery Workspace dashboard, customers gain real-time visibility into their cloud infrastructure's discovery status and health. The ability to track error trends and event volumes helps proactively identify and resolve issues. Selecting specific cloud providers ensures the dashboard is aligned with your environment, simplifying management and operational workflows.

    This workspace streamlines cloud asset management, helping organizations maintain up-to-date CMDBs and enhance cloud governance through integrated discovery insights.

    The ServiceNow® Cloud Discovery Workspace dashboard provides a summary of the cloud operations of your organization and shows the ServiceNow applications that you can use to manage them.

    Note:
    To access the in-product help, Enable Next Experience. You can improve the visual experience by using the dark theme. For more information, see Exploring themes in Next Experience.

    Required ServiceNow AI Platform roles

    sn_cloud_ops_ws.cloud_ops_admin.

    Access the Cloud Discovery Workspace dashboard

    To open the dashboard, navigate to All > Cloud Discovery Workspace.

    Use cases

    User Dashboard use
    sn_cloud_ops_ws.cloud_ops_admin
    • Gain insight into the trend of CI discovery, trend of Cloud Discovery events, and Cloud Discovery errors
    • Select the cloud provider of your organization.
    • Access the applications that you can use to manage the cloud operations of your organization.

    Indicators

    Discovery errors today: Count of all Cloud Discovery errors that occurred during the scheduled discoveries over the last 24 hours.

    Reports

    The following reports are available in the Cloud Discovery Workspace dashboard:
    Title Type Source table Description
    Total configuration items Line and area chart
    Line and area chart.
    		 cmdb_ci This report displays the number of CIs discovered over time.

    Select the report to view the list of all the configuration items discovered so far. You can select any CI record to view more information about the CI and its multi-source data if available.
    Events by provider - last 24 hours Line chart
    Line chart.
    		 sn_cmp_cloud_event_list This report displays the trend of the cloud events received over the last 24 hours. The report contains a separate trend line for each cloud provider.
    Discovery errors today Donut chart
    Donut chart.
    		 discovery_errors_list This report displays the count of all the Cloud Discovery errors that occurred during the scheduled discoveries over the last 24 hours.
    In addition, the dashboard cards display the applications that you can use to manage the cloud operations of your organization. Use the Cloud provider selection page to select the cloud providers of your organization. The selection helps to customize the menus of the Cloud Discovery Workspace applications and display only the cloud providers that are relevant for your organization.