Update the severity of one or more SRM alerts

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • If the severity of an alert should be changed, you can manually update it to reflect its new criticality.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the reliability tasks icon (Reliability tasks icon).
    3. Select the Alerts tab.
    4. You have two options.
      OptionDescription
      In the alert list view
      • To update the severity of one alert at a time:
        1. Double-click the Severity field (or use the keyboard shortcut) for the alert and reclassify it from the list menu.
        2. Select OK.
      • To change the severity of one or more alerts:
        1. Select one or more alerts using the check box to the left of the alert.
        2. Select Edit in the list view header.
        3. Scroll down to the value that you want to edit.
        4. Select from a menu, enter the appropriate text, or check a box.
        5. Select Update.
        Note:
        If you bulk select alerts, the change applies to all the alerts selected. For assignments, team members are notified according to their notification preferences.
      In the alert form
      1. Select the alert to open the alert record in a new tab.
      2. Select the Details tab.
      3. In the alert form, update the Severity field by selecting a value from the list menu.
      4. Select Save.
      For value choices, see SRM alert workspace.
      The updated severity is displayed in the alert and the alert list view.