Redirect to the Service Operations Workspace home page

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Enable quick task prioritization by directing agents to the homepage immediately upon logging into the ServiceNow instance. This improves workflow efficiency by granting agents immediate access to essential tools and information, facilitating the timely resolution of critical tasks and issues.

    Before you begin

    Ensure that the value of the glide.login.home property is set to /now/nav/ui/home. This property specifies the default homepage that is displayed upon logging in.

    Role required: evt_mgmt_admin

    Procedure

    1. Select All and then search for sys_properties.list.
    2. Add the sn_sow.service_desk_groups property.
    3. In the Value field, enter the sys_id of the user group to which the operator belongs.
      Note:
      If you want to specify multiple service desk groups, add a comma-separated list of group sys_ids in the value field.
    4. Select Update.