Reassign an SRM incident

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Reassign an incident to a responder when the incident tasks should be addressed by a particular team member.

    Before you begin

    This action is available when the Assigned to field in the incident is populated.

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the reliability tasks icon (Reliability tasks icon).
    3. Select the Incidents tab.
    4. You have two options.
      OptionDescription
      Option Description
      In the incident list view Double-click the Assigned to field for the incident and replace the team member from the list menu.
      In the Details tab of incident form Delete the name in the Assigned to field and reassign.

      Select Save.
      The incident is now assigned to the new responder and an email notification sent. The assignee is displayed in the list view and on the form.