The problem record creation process automatically transfers critical information from incidents to problem records. When a problem record is created, AIOps LEAP includes all relevant information, such as the incident group description, the incident group link, and resolution steps. The automated data transfer is characterized with:

Root cause documentation

AIOps LEAP populates the cause notes section of the problem record with the same details as available in existing incident records.

Incident attachment

All incidents associated with the group are automatically linked to the problem record for comprehensive tracking.

Async processing

Problem records are generated efficiently without manual intervention even during high-volume scenarios.