ITOM/OT SU Licensing dashboard

  • Release version: Xanadu
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of ITOM/OT SU Licensing dashboard

    The ITOM Licensing dashboard is designed to provide insights into resource consumption and subscription status for ITOM applications. It enables users to visualize daily usage and average consumption of subscription units over the past 90 days.

    Show full answer Show less

    Key Features

    • Role Requirement: Users must have the snitomlicense.reader role to access the dashboard.
    • Visualizations: The dashboard includes multiple data visualizations, such as daily raw resource counts, subscription unit counts across various ITOM applications, and average consumption metrics.
    • Hover Functionality: Users can hover over bars in the visualizations for detailed information on resource types and subscription unit counts.
    • Version Tracking: The dashboard displays the ITOM Licensing version in use, which helps in understanding usage spikes related to new installations.

    Key Outcomes

    By utilizing the ITOM Licensing dashboard, users can effectively validate resource usage for ITOM products and identify scenarios where subscription limits may have been exceeded. This assists organizations in managing their ITOM licensing efficiently and ensures that resources are aligned with purchased subscriptions.

    Use the ITOM Licensing dashboard to review the statistics of the resource consumption and status against your purchased subscriptions. This dashboard contains reports for each ITOM application. The reports offer visualization of the daily usage count and of the average consumption of subscription units for 90 days.

    The ITOM Licensing dashboard is a part of ITOM Licensing application. See also OTM Licensing Dashboard at All > OTM > > OTM License > OTM Licensing Dashboard.

    Role required: sn_itom_license.reader

    Access the Assessment dashboard

    Ensure that you have an sn_itom_license.reader role to access the ITOM Licensing Dashboard located at All > ITOM License > ITOM Licensing Dashboard.

    Figure 1. ITOM Licensing dashboard
    ITOM Licensing Dashboard

    Use cases

    As an example of how people in your organization would use this dashboard, see the following use case.
    User Dashboard use
    sn_itom_license.reader Validate the resource usage for different ITOM products. Report the cases where the organization exceeded the number of purchased subscription units for specific resources.
    Note:
    ServiceNow applications refer to devices and applications that comprise a service instance as configuration items (CIs).

    Data visualization

    The dashboard includes the following visualization:
    Usage Type Source table Description
    • ITOM Visibility
    • ITOM Health
    • Health Log Analytics
    • ITOM Cloud Accelerate
    • ITOM Discovery
    • ITOM Optimization
    • ITOM Digital End-User Experience (DEX)
    • ITOM Service Observability
    		 § ITOM Licensing CI Counts [itom_lu_ci_counts] and UsageAnalytics Counts for Tables [usageanalytics_count]

    The first area displays the daily raw resource counts that include all the detected resources before sorting them into specific CIs. Hover over the bars to see the table of resource types. Each type is shown with an absolute number of resources and a share that it takes among others.

    The second area displays bars that represent Subscription units counts for different licensable categories for the last 120 days per ITOM application.

    The dashboard also displays the brown line that represents the Usage Analytics counts table. This count is based on average consumption of subscription units for the last 90 days using SU ratios where one server, three PaaS resources, three containers, or one unresolved monitored object equal 1 SU.

    Hover over the vertical bar in the Subscription units area for the desired day to open the Available CIs list. The table shows each CI category included in the daily CI count, along with the absolute number of resources and the share that it takes among others.

    The third area shows which version of the ITOM Licensing is used on the instance each day. It helps explain spikes in count every time the new version is installed.