Agent Health dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Agent Health Dashboard

    The Agent Health dashboard provides an overview of the agents installed within your ServiceNow system, enabling you to monitor their status and distribution effectively. This tool helps you quickly assess the number of deployed agents, identify those collecting data, and recognize those that have stopped data collection due to CPU thresholds, thereby facilitating more efficient work prioritization.

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    Key Features

    • Visibility: Displays the status of agents, including their operational state and data collection status.
    • Breakdowns: Offers detailed views on agent status, distribution by version, OS, and connected MID Server.
    • Reports: Visual representations such as pie charts and bar charts for easy interpretation of data.

    Key Outcomes

    By utilizing the Agent Health dashboard, you can:

    • Quickly identify agents that are operational or non-operational.
    • Understand data collection effectiveness and troubleshoot accordingly.
    • Analyze agent distribution across different versions, operating systems, and MID Servers to optimize resource allocation.

    Prerequisites

    Ensure the Agent Client Collector application is installed and that users have the agentclientcollectoradmin role to access all dashboard features.

    Accessing the Dashboard

    To open the dashboard, navigate through:

    • All > AIOps Dashboards > AIOps Operational > Agent Health
    • Workspaces > Service Operations Workspace > AIOps Dashboards icon > Agent Health tab
    • After upgrading to Discovery Admin Workspace version 1.3.1, access through Workspaces > Discovery Admin Workspace > Insights for enhanced features.

    The Agent Health dashboard provides visibility into the status and distribution of agents installed in your system. It allows you to quickly assess the number of deployed agents and their distribution, helping you prioritize your work more efficiently.

    The following example shows the agents in your system that are currently up, which agents are configured to collect data, and which agents have stopped data collection due to having reached their CPU threshold (Silent/Off). It also displays the agents according to their version, OS, and connected MID Server.

    Agent Health Dashboard

    Prerequisites

    The Agent Client Collector application must be installed.

    Required ServiceNow AI Platform roles

    A user must have the agent_client_collector_admin role to see all the widgets in the dashboard.

    Access the Events and alerts dashboard

    To open the dashboard, use one of the following methods:
    • Navigate to All > AIOps Dashboards > AIOps Operational > Agent Health.
    • Navigate to Workspaces > Service Operations Workspace and select the AIOps Dashboards icon (AIOps Dashboards icon.) and then select the Agent Health tab.

    • After upgrading to Discovery Admin Workspace version 1.3.1 (August 2024 Store), you can navigate to Workspaces > Discovery Admin Workspace > Insights and use the enhanced dashboard.

    Use case

    For examples of how different people in your organization would use this dashboard, see the use case in the following table.
    Table 1. Dashboard use case
    User Dashboard use
    admin Visibility into the status of the agents.

    Breakdowns

    Breakdowns available in the Agent Health are:

    • Agent status: The status of the agents currently deployed in your system.
    • Agent distribution: The distribution of the agents by the agent version number, the MID Server that the agent is assigned to, and the OS that the agent is working on.

    Reports

    Title Type Description
    Agent status breakdown Pie chart Agents deployed in your system that are up and down. Select the relevant color in the widget to display a list of up or down agents.
    Agent by data collection status Pie chart Agents deployed in your system with data collection turned on and off. Select the relevant color in the widget to display a list of agents with data collection on or off.
    Silent/Off (auto) agents Line graph

    Agents that automatically stopped collecting data after crossing the CPU usage threshold. The CPU usage threshold is configurable in the acc.yml configuration file.

    For more information on the acc.yml configuration file, see Configuration file options.
    Agent by version Bar chart Breakdown of your deployed agents by their version numbers.
    Agent by MID Server Bar chart Breakdown of the deployed agents according to the MID Server they're assigned to.
    Agent by OS Bar chart Breakdown of your deployed agents according to the operating systems they are working on.