Add or edit a parent on an SRM alert

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • If an alert has a parent, you can manually update it to reflect its new criteria.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the reliability tasks icon (Reliability tasks icon).
    3. You have two options.
      OptionDescription
      In the alert list view
      1. Double-click the Parent field for the alert and reclassify from the list menu. Select OK.
      2. Select one or more alerts using the check box to the left of the alert, and clickEdit in the list view header.

        Scroll down to the value you want to edit and select from a menu, enter the appropriate text or check a box.

        Select Update.

        Note:
        If you bulk select alerts, the change applies to all the alerts selected. For assignments, team members are notified according to their notification preferences.
      In the alert form
      Select a new Parent alert from the list menu.
      Note:
      Do not add a closed alert as a parent. It results in an error.

      Select Save.
      The new parent is displayed in the alert and the alert list view.