Add or edit a task on an SRM alert

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • If an alert has a task, you can manually add it.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the reliability tasks icon (Reliability tasks icon).
    3. You have two options.
      OptionDescription
      In the alert list view Select one or more alerts using the check box to the left of the alert, and select Edit in the list view header.

      Scroll down to the Task field and select from a menu.

      Select Update.

      Note:
      If you bulk select alerts, the change applies to all the alerts selected. For assignments, team members are notified according to their notification preferences.
      In the alert form Select a new Task value from the list menu.

      Select Save.
      For value choices see SRM alert states.
      The new task is displayed in the alert and the alert list view.