Add or edit a knowledge article to an SRM alert

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • If an alert has a knowledge article associated with it, you can manually add it.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the reliability tasks icon (Reliability tasks icon).
    3. Open the alert.
    4. Select a Knowledge article from the list menu.
    5. Select Save.