Personas in AIOps LEAP

  • Release version: Xanadu
  • Updated April 23, 2025
  • 1 minute to read

    • AIOps LEAP supports different personas who can have different roles assigned to enhance IT Operations Management.

    Table 1. AIOps LEAP personas
    Persona Description Responsibility
    Automation architect An automation architect is a senior technical expert who designs and develops automation solutions, scaling them when required. They're a bridge between IT operations, business needs, and automation strategy. The automation architect streamlines manual, repetitive, and error-prone tasks.
    • Identifies high-impact areas for automation
    • Develops automation scripts, integrate AI-driven insights, and maintain scalable automation frameworks
    • Extracts patterns from historical ticket data to optimize future resolutions
    • Refines automation solutions based on feedback and evolving business needs.
    • Collaborates with different business units to align automation with enterprise objectives.
    IT operator An IT operator includes all L1 and L2 incident handlers who support day-to-day IT operations.
    • Uses AI-generated playbooks to resolve incidents
    • Accesses the Knowledge Base
    Buyer, Business goal owner A buyer or a business goal owner gains strategic and operational advantages using AIOps LEAP.
    • Uses AIOps LEAP to improve IT operations
    • Optimizes resource allocation
    • Automates recurring issue resolution

    An automation architect can use AIOps LEAP to gather feedback and refine solutions. In a similar manner, IT operators will use AIOps LEAP to detects recurring issues and displays suggestions for preventive automation. This enables faster resolution and operators can resolve more incidents independently leading to improved efficiency and service quality.