Exploring AIOps LEAP
AIOps LEAP categorizes similar incidents into groups, performs incident analysis using AI, and creates standard, dynamic resolution playbooks to promote fast incident resolution.
AIOps LEAP overview
AIOps LEAP helps you manage incidents and operational tasks efficiently by using AI to gather information from existing incidents and generate resolutions that can be automated. The AIOps LEAP automation includes tools for managing incidents early, speeding up resolution, using pre-built automation, and following clear steps to handle issues. This helps support smooth operations.
AIOps LEAP users
| Role | Description |
|---|---|
| AIOps LEAP admin |
You have full control over AIOps LEAP capabilities, including the following:
|
|
AIOps LEAP viewer |
You can access and view data related to AIOps LEAP, including tables, the workspace, and problems originating from AOs. |
|
AIOps LEAP agent |
You can access the AIOps LEAP menu from the Service Operations Workspace (SOW) and trigger AIOps LEAP executions directly from within SOW. |
These roles work together to create a streamlined and secure approach for managing automation, resolving incidents, and sharing knowledge across teams.
AIOps LEAP benefits
- Promotes automation culture
- Uses comprehensive insights from incidents to address automation adoption gaps enabling automation scaling.
- Drives incident resolution
- Provides guided steps for L1 operators to improve productivity, resolve common issues quickly, and improve overall efficiency.
- Targets Outcomes for L1 Operators
- Equips L1 operators with structured, data-driven questions for recurring incidents that help address frequent issues and minimize escalations to L2
- Improves MTTR
- Reduces Mean Time to Resolution (MTTR) through optimized processes and reduced delays.
- Optimize Resource Allocation
- Facilitates better workload distribution and promotes better usage of resources.