Service Graph Connector for Observability - Dynatrace properties
Summarize
Summary of Service Graph Connector for Observability - Dynatrace properties
The Service Graph Connector for Observability - Dynatrace properties enable users to configure the connector's behavior, facilitating seamless integration between Dynatrace and ServiceNow's Configuration Management Database (CMDB). This configuration allows for efficient data ingestion and management within your ServiceNow environment.
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Key Features
- Connection Properties: Manage how data is fetched from Dynatrace, including management zone IDs, names, tags, and service types. You can also enable Grail functionality and determine how to handle REST responses.
- System Properties: Set global configurations such as appending environment IDs to service names, handling unclassified processes, and defining inactivity days for CIs. These properties enhance your integration's flexibility and responsiveness.
Key Outcomes
By leveraging these properties, ServiceNow customers can expect improved data accuracy and operational efficiency. Proper configuration ensures that relevant Dynatrace entities are effectively integrated into the ServiceNow CMDB, enabling better visibility and management of application services and their dependencies.
Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector.
Connection properties
| Property | Description |
|---|---|
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managementZoneIds |
Enter a list of management zone IDs to fetch from Dynatrace. For multiple entries, separate the IDs with commas. |
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managementZoneNames |
Enter a list of management zones to fetch from Dynatrace. For multiple entries, separate the names with commas. |
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tags |
Enter a list of tags to fetch from Dynatrace. For multiple entries, separate the tags with commas. |
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grailEnabled |
Set the property to true for a Grail-enabled tenant. |
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OAuth Connection |
View the Sys ID of the OAuth connection and credential alias linked to the Service Graph connection record. |
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serviceTypes |
Enter a list of Dynatrace service types from where to ingest the data into CMDB. For multiple entries, separate the service types with commas. Valid values are:
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saveRESTResponseAsAttachment |
Set the property to true to use the SGO-Dynatrace Fetch Entities For Larger Payload action flow and save the response from Dynatrace as an attachment with a .json extension. Set the property to
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flowDesignerTimeout |
Set the timeout value (in milliseconds) for a Dynatrace flow, subflow, or action execution.
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System properties
sys_properties.list in the navigation filter.| Property | Description |
|---|---|
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sn_dynatrace_integ.append_environment_id_to_service_name |
Set the property to true to append the Dynatrace Environment ID to the Service name. Set the property to false to retain the Service name as is.
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sn_dynatrace_integ.createUnmatchedApplicationCIs |
Set the property to true to add unclassified processes to the Application [cmdb_ci_appl] table. Set the property to false to ignore unclassified processes.
Note: Classified processes are added to the corresponding child application classes in the Application [cmdb_ci_appl] table regardless of the value of this property. |
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sn_dynatrace_integ.default_from_value_days |
Enter the number of days a configuration item (CI) can be inactive before it is ignored.
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sn_dynatrace_integ.page_size |
Enter the page size used in REST requests to fetch Dynatrace entities.
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sn_dynatrace_integ.populate_applications |
Set the property to true to populate the Application [cmdb_ci_appl] CIs from Dynatrace processes. Set the property to false to ignore the Application [cmdb_ci_appl] CIs.
Note: This property is read via scheduled imports. The manual execution of the SGO-Dynatrace Processes and SGO-Dynatrace Process Groups data sources will not consider this property. |
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sn_dynatrace_integ.critical_cluster_threshold |
Enter the percentage of an application cluster's nodes that need to be in a state to raise that state to its parent in the service map. Note: This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see Observability Commons for CMDB on the ServiceNow Store.
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sn_dynatrace_integ.events_for_unmatched_ci.enabled |
Set the property to true to ingest events that don't have a matching CI in CMDB.Note: This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see Observability Commons for CMDB on the ServiceNow Store.
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