Exploring Live Feed Core UI
Summarize
Summary of Exploring Live Feed Core UI
Live Feed in ServiceNow provides a searchable knowledge-sharing platform within an organization. It enables users to post, reply to, and rate messages that can include links and images. Live Feed supports various feed types such as company, group, individual, and record feeds, facilitating collaboration and communication around tasks and records. Note that Live Feed requires the Core UI and is not supported in the Next Experience UI, where it is automatically disabled.
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Although Live Feed has been discontinued, it remains available for existing environments, with Live Feed v2 active by default on new ServiceNow instances. Domain separation is supported at the data level for Live Feed content.
Key Features
- Posting and Interaction: Users can post messages, reply, and rate content, including adding links and images.
- Automatic Notifications: Administrators can configure automatic messages triggered by specific record updates, which are posted to groups or company feeds.
- Email Subscriptions: Users can subscribe to feeds and receive email notifications when new messages are posted.
- Accessibility: Users utilizing platform accessibility features can navigate Live Feed content using keyboard tabbing.
- Feed Types: Supports company, group, individual, and record feeds for targeted collaboration.
- Hashtags: Messages can include hashtags (#) for categorization and improved searchability.
- Integration with Records: Messages posted in document and record feeds can automatically become comments or work notes on relevant records if those records contain journal fields.
- Team Subscriptions: Administrators can group users into teams to subscribe collectively to focused feeds.
Roles and Responsibilities
- Admins: Activate and manage Live Feed, configure document and record feeds, set up notifications, and manage security.
- Users: Post and interact with content, subscribe to feeds, and use hashtags for improved content discovery.
Practical Benefits
- Enables centralized and searchable internal communication and knowledge sharing.
- Improves collaboration by linking feed posts directly with related records and tasks.
- Supports team-based communication through group feeds and notifications.
- Enhances content discoverability with hashtags and structured feed types.
Next Steps
To utilize Live Feed effectively, ServiceNow customers should explore:
- Activating Live Feed in their instance.
- Administering Live Feed feeds, notifications, and security settings.
- Understanding user interaction with Live Feed content.
Live Feed content forms a searchable knowledge source for sharing information within an organization.
Live Feed overview
Core UI is required to use Live Feed. Live Feed is not supported in Next Experience. If you turn on Next Experience, Live Feed is automatically disabled and will no longer work. See Next Experience UI for more information.
While Live Feed has been discontinued, we are always exploring new ways to enhance our services. Stay tuned for future updates and improvements.
Live Feed content forms a searchable knowledge source for sharing information within an organization. Main features include the following:
- Users can post, reply to, and rate messages, including links and images.
- Administrators can set up automatic messages that are generated when specific records are updated throughout the system.
- Users can subscribe to receive email notifications when new messages are posted.
- Users who take advantage of the accessibility options in the platform can tab through a Live Feed to navigate.
Live feed can be domain separated at the data level only. For more information on Live Feed and domain separation, see Domain separation in Live Feed.
Live Feed users
| User | Description |
|---|---|
| Admins | Admins activate and administer Live feed in the following ways:
|
| Users | Users can subscribe to feeds, post content, work on records, and use hashtags. |
Live Feed benefits
| Benefit | Feature | Users |
|---|---|---|
| Document feeds allow users to work on tasks and other records through the Live Feed interface. Users can post messages in Live Feed that are automatically maintained as comments or work notes on the record, if the record has these journal fields. | Document feeds | Configuration: Admins Users: anyone |
| Record feeds allow users to work on tasks and other records through the Live Feed interface. Users can post messages in Live Feed that are automatically maintained as comments or work notes on the record if the record has these journal fields. | Record feeds | Configuration: Admins Users: anyone |
| When a record is inserted or updated on a specific task table and the notification conditions are met, a message is generated and posted to the specified group or to the company feed. | Live Feed table notifications | Configuration: Admins Users: anyone |
| Users can be combined into teams for the purpose of subscribing to specifically-focused feeds. | Teams in Live Feed | Configuration: Admins Users: anyone |
| Hashtags are words marked with a hash symbol (#) in messages. Hashtags are a way to categorize messages by keyword or topic for improved search results. | Hashtags in Live Feed | Anyone |