CMDB classes targeted in Service Graph Connector for Google Console

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of CMDB classes targeted in Service Graph Connector for Google Console

    The Service Graph Connector for Google Console integration enables ServiceNow customers to periodically import data from Chromebook devices into the CMDB. This data populates specific attributes across multiple CMDB tables extending from the Configuration Item [cmdbci] table. The integration supports detailed configuration and relationship mappings for various CI classes, enabling accurate asset and software management.

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    CMDB Classes and Attributes Populated

    • Computer [cmdbcicomputer]: Key attributes such as Install Status, Model Number, Model ID, Manufacturer, Serial Number, Operating System, OS Version, Operational Status, and Assigned User are populated from Google Console data.
    • IP Address [cmdbciipaddress]: Attributes like IP Address, Name, and NIC (MAC Address) are updated based on the last known network information from Google Console.
    • Network Adapter [cmdbcinetworkadapter]: Attributes including Configuration Item reference, Serial Number, MAC Address, and Name are populated.
    • Software [cmdbcispkg]: When SAM and SAM Foundation applications are not installed, software key, name, and version are collected.
    • Software Installation [cmdbsamswinstall]: When SAM or SAM Foundation applications are installed, attributes such as Discovery Source, Display Name, Installed On (serial number), and Version are populated.
    • Software Instance [cmdbsoftwareinstance]: Populated with Installed On (serial number), Name, and Version details when SAM applications are not installed.

    Key Relationships Created

    • Computer owns Network Adapters and IP Addresses.
    • IP Address references Network Adapters.
    • Network Adapter references the Computer it belongs to.
    • Software references Software Instances or Software Installations depending on whether SAM is installed.
    • Software Installation references Computers and Software Instances.
    • Software Instance references Computers.

    Practical Benefits for ServiceNow Customers

    By leveraging this integration, customers can automate the synchronization of Chromebook device data into the CMDB, ensuring accurate and up-to-date configuration items and software records. The clear relationships between CIs enhance asset tracking and software management workflows, supporting efficient IT operations and compliance.

    When you complete setting up the connection, you can configure the integration to periodically pull Google Console data from Chromebook devices. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data:
    Attribute label Attribute name Google Console attribute
    Install Status install_status status
    Model number model_number model
    Model ID model_id model
    Manufacturer manufacturer model
    Name name serialNumber
    Serial number serial_number serialNumber
    Assigned assigned lastEnrollmentTime
    Operating System os os
    Operational status operational_status status
    OS Version os_version osVersion
    Assigned to assigned_to annotatedUser
    Table 1. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Computer [cmdb_ci_computer] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Computer [cmdb_ci_computer] Reference

    When the Software Asset Management (SAM) and SAM Foundation applications aren't installed:

    Software [cmdb_ci_spkg]

    Software Instance [cmdb_software_instance]

    When the SAM or SAM Foundation application is installed:

    Software Installation [cmdb_sam_sw_install]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name Google Console attribute
    IP Address ip_address lastKnownNetwork.ipAddress
    Name name lastKnownNetwork.ipAddress
    Nic nic macAddress
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name Google Console attribute
    Configuration Item cmdb_ci serialNumber
    MAC Address mac_address macAddress
    Name name macAddress
    Table 3. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Computer [cmdb_ci_computer]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data when the Software Asset Management (SAM) and SAM Foundation applications are not installed:
    Attribute label Attribute name Google Console attribute
    Key key name-version
    Name name name
    Version version version
    Table 4. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Installation [cmdb_sam_sw_install]

    The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data when the SAM application, the SAM Foundation application, or both are installed:
    Attribute label Attribute name Google Console attribute
    Discovery source discovery_source None
    Display name display_name Name
    Installed on installed_on serialNumber
    Version version Version
    Table 5. Relationship created for Software Installation
    Parent class Relationship type Child class
    Software Installation [cmdb_sam_sw_install] Reference Computer [cmdb_ci_computer]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data when the SAM and SAM Foundation applications are not installed:
    Attribute label Attribute name Google Console attribute
    Installed on installed_on serialNumber
    Name name name, version, serialNumber
    Table 6. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]