Email notifications for surveys

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • When an administrator creates a survey and assigns it to a user, an email notification is sent to the user. Selecting the survey link in the email notification redirects the user to the survey page, where the user can take the survey. This type of survey is called a non-triggered survey.

    Triggered surveys are sent when a defined trigger condition is met. When the condition fires, an event is created and placed in the event queue. This event automatically invokes the base system Survey Invitation notification, which sends an email to the assigned user. You don't need to create event, as the survey invitation notification is preconfigured for this purpose.

    To configure the teams that must receive the notification, or modify the notification content, navigate to All > System Notification > Email > Notifications and open the Survey Invitation notification. For more information, see .
    Note:
    You can include an embedded survey in the survey email notification by using the Outlook Actionable Message check box. After you select this check box and save the survey, a validation is run to verify that all survey questions are supported. This field is available only when the Outlook Actionable Messages (sn_ms_oam) plugin is installed. For more information, see Outlook Actionable Messages.

    Base system Survey Invitation notification

    ServiceNow includes a pre-configured Survey Invitation notification for surveys. When a survey is assigned to a user and a non-triggered or triggered condition fires, this notification sends an email to the designated user. You don't need to create event or notification.