Conversational catalog overview dashboard
The dashboard shows the information that you need in graphs and a table.
You can view the data of only those catalog items you have edit access to.
Note:
You can access the conversational catalog dashboard only if you’ve installed the Now Assist in Conversational Catalog Request app. Conversational catalog dashboard can’t be installed separately as it's bundled with Now Assist in Conversational Catalog Request.
In the graphical representation of reports, you can view the following information:
| Graphical representation of reports | Description |
|---|---|
| Conversational and non-conversational item count | The number of catalog items that are conversational and non- conversational. |
| Reasons that make items non-conversational | Reasons for catalog items to be non-conversational. For example, having unsupported questions or scripted UI policies make the item non-conversational. |
| Popular request channels - last 6 months | The channel distribution of catalog item requests that have been submitted in the last six months. |
The Catalog items section shows the following information:
| Column name | Description |
|---|---|
| Catalog item | Name of the catalog item. You can select the name to open the catalog item details page. |
| Conversational status | Conversational or non-conversational status of the catalog item. |
| VA render type | Type of catalog item rendering. Based on the configuration of the catalog item, the render type is determined to be conversation, window, or popup. |
| Number of reasons | The number of the reasons that are causing the item to be non-conversational. You can select the name of the non-conversational catalog item to view the reasons. |
| Number of requests | Number of requests that corresponds to the requests submitted in the last six months. |
| State | The status of the catalog item. |
| Owner | Name of the owner of the catalog item. |
| Updated | Date and time when the catalog item was last edited. |