CMDB classes targeted in Service Graph Connector for Microsoft Intune

  • Release version: Yokohama
  • Updated October 13, 2025
  • 3 minutes to read
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    Summary of CMDB classes targeted in Service Graph Connector for Microsoft Intune

    The Service Graph Connector for Microsoft Intune enables ServiceNow customers to integrate and synchronize device and software data from Microsoft Intune into their Configuration Management Database (CMDB). The integration periodically pulls data from both regular and advanced Microsoft Intune data sources, populating key CMDB tables that extend from the baseConfiguration Item [cmdbci]table.

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    CMDB Classes and Attributes Populated

    • Computer [cmdbcicomputer]: Populates essential attributes including name, serial number, description, disk space, manufacturer, operating system details, model ID, chassis type, and assigned user.
    • Handheld Computing Device [cmdbcihandheldcomputing]: Captures device-specific attributes such as IMEI, MEID, phone number, root access, carrier, along with standard fields like name, serial number, OS, model ID, and manufacturer.
    • Software Installation [cmdbsamswinstall]: Includes software display name, version, discovery source, publisher (from advanced data source), and installation target.
    • Network Adapter [cmdbcinetworkadapter]: Contains MAC address, name, and references to associated configuration items.
    • IP Address [cmdbciipaddress]: Stores IP address, IP version, ownership to configuration items, and name.
    • Serial Number [cmdbserialnumber]: Holds serial number details including type and validity.
    • SG-Intune Computer Related [snintuneintegratcomputerrelated] and SG-Intune Device Related [snintuneintegratdevicerelated]: Custom tables capturing Intune-specific attributes such as device ID, Azure AD registration, compliance state, enrollment type, encryption status, management agent, supervision status, and additional device report details like device category, device state, security patch level, BIOS version, and WiFi subnet ID.
    • Software [cmdbcispkg]: Includes key software details like key, name, and version.
    • Software Instance [cmdbsoftwareinstance]: Captures software instance name and the device on which it is installed.

    Key Relationships

    The integration establishes relationships between these classes to maintain accurate and comprehensive CMDB data, such as:

    • Ownership: Computers and handheld devices own network adapters and IP addresses.
    • References: Devices and computers reference related software installations and Intune-specific related tables.
    • Associations: Software installations link back to the devices (computers or handheld) where they are installed.

    Practical Benefits for ServiceNow Customers

    By leveraging this integration, ServiceNow customers can expect:

    • Automated, up-to-date inventory of Microsoft Intune-managed devices and software within the CMDB.
    • Enhanced visibility into device attributes, compliance status, and software deployments directly from Intune data.
    • Accurate relationship mapping between devices, their network components, and installed software for improved asset and configuration management.
    • Support for advanced Intune reporting data to enrich CMDB records with additional device metadata.

    When you complete setting up the connection, you can configure the integration to periodically pull data from Microsoft Intune. The data from the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) and the advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Serial number serial_number
    Description short_description
    Disk space (GB) disk_space
    Manufacturer manufacturer
    Operating System os
    OS Version os_version
    Model ID model_id
    Assigned to assigned_to
    Chassis type chassis_type
    Table 1. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Computer [cmdb_ci_computer] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Computer [cmdb_ci_computer] Reference SG-Intune Computer Related [sn_intune_integrat_computer_related]
    Computer [cmdb_ci_computer] Reference Software Installation [cmdb_sam_sw_install]

    Handheld Computing Device [cmdb_ci_handheld_computing]

    The following attributes in the Handheld Computing Device [cmdb_ci_handheld_computing] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Serial number serial_number
    Description short_description
    Disk space (GB) disk_space
    IMEI imei
    MEID meid
    Operating System os
    OS Version os_version
    Phone Number phone_number
    Root Access root_access
    Model ID model_id
    Carrier carrier
    Assigned to assigned_to
    Manufacturer manufacturer
    Table 2. Relationships created for Handheld Computing Device
    Parent class Relationship type Child class
    Handheld Computing Device [cmdb_ci_handheld_computing] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Handheld Computing Device [cmdb_ci_handheld_computing] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Handheld Computing Device [cmdb_ci_handheld_computing] Reference SG-Intune Device Related [sn_intune_integrat_device_related]
    Handheld Computing Device [cmdb_ci_handheld_computing] Reference Software Installation [cmdb_sam_sw_install]

    Software Installation [cmdb_sam_sw_install]

    The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data:
    Attribute label Attribute name
    Display name display_name
    Version version
    Discovery source discovery_source
    Publisher publisher
    Installed on installed_on
    Note:
    The Publisher attribute is populated by the SG-Intune Software Reports data source only.
    Table 3. Relationships created for Software Installation
    Parent class Relationship type Child class
    Software Installation [cmdb_sam_sw_install] Reference Handheld Computing Device [cmdb_ci_handheld_computing]

    Computer [cmdb_ci_computer]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    MAC Address mac_address
    Name name
    Configuration Item cmdb_ci
    Table 4. Relationships created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    Network Adapter [cmdb_ci_network_adapter] Reference Computer [cmdb_ci_computer]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP version ip_version
    Owned By Configuration Item owned_by_cmdb_ci
    IP Address ip_address
    Name name
    Table 5. Relationships created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    IP Address [cmdb_ci_ip_address] Reference Computer [cmdb_ci_computer]

    Serial Number [cmdb_serial_number]

    The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data:
    Attribute label Attribute name
    Serial Number serial_number
    Serial Number Type serial_number_type
    Valid valid
    Table 6. Relationships created for Serial Number
    Parent class Relationship type Child class
    Serial Number [cmdb_serial_number] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    Serial number [cmdb_serial_number] Reference Computer [cmdb_ci_computer]

    SG-Intune Computer Related [sn_intune_integrat_computer_related]

    The following attributes in the SG-Intune Computer Related [sn_intune_integrat_computer_related] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Azure AD Registered azure_ad_registered
    Compliance State compliance_state
    Device Enrollment Type device_enrollment_type
    Email Address email_address
    Encrypted is_encrypted
    Managed Device Owner Type managed_device_owner_type
    Management Agent management_agent
    Supervised is_supervised

    SG-Intune Device Related [sn_intune_integrat_device_related]

    The following attributes in the SG-Intune Device Related [sn_intune_integrat_device_related] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Azure AD Registered azure_ad_registered
    Compliance State compliance_state
    Device Category device_category
    Device Enrollment Type device_enrollment_type
    Device State device_state
    Email Address email_address
    Encrypted is_encrypted
    Managed Device Owner Type managed_device_owner_type
    Management Agent management_agent
    Security Patch Level security_patch_level
    Supervised is_supervised
    System Management Bios Version system_management_bios_version
    Wifi Subnet ID wifi_subnet_id
    Note:
    The attributes Device Category, Device State, Security Patch Level, System Management Bios Version, and Wifi Subnet ID are populated by the SG-Intune Device Reports data source only.

    The attributes Azure AD Registered, Device Enrollment Type, and Management Agent aren't populated by the SG-Intune Device Reports data source.

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Name name
    Version version
    Table 7. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Installed on installed_on
    Table 8. Relationships created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]