Managing the CSDM framework

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The CSDM is the data framework that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB ensure that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform products, apps, and features.

    CSDM modules

    Navigate to the modules that assist you in implementing and managing the CSDM domains and their components.

    Navigating to CSDM modules.

    CSDM Data Foundations Dashboard
    The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products. See CSDM Data Foundations dashboard.
    Getting Started
    Select Getting Started to open the library of CSDM user documentation — the documentation you are viewing now.
    Service Instance Settings
    Use the Service Instance Settings module to specify the attributes and relationships that are required when a user creates a service instance. See Specifying attributes and relationships for service instances.

    See Monitor the health of application services on the Application Services dashboard.

    Service instances Dashboard
    The Service Instances dashboard (formerly Application Services) enables you to monitor and manage service instances to ensure that they are fully configured and are populated in the CMDB. See Monitoring and managing service instances.
    Life Cycle Mapping
    Use the Life Cycle Mapping module to specify how existing legacy status values should be converted to CSDM life-cycle value pairs (life cycle stage and life cycle stage status). You map both asset and CI legacy status values to life-cycle value pairs. See Enabling CSDM life-cycle sync between legacy fields and related assets.
    Design
    Work in the tables that are referenced in the Design domain of the CSDM. See Design domain in the CSDM framework.
    Manage Technology Management Services
    Work in the tables that are referenced in the Manage Technology Management Services domain of the CSDM. See Manage Technology Management Services domain in the CSDM framework.
    Sell and Consume
    Work in the tables that are referenced in the Sell/Consume domain of the CSDM. See Sell/Consume domain in the CSDM framework.

    Synchronize data for 'Managed by' and 'Change' groups

    Synchronizing group assignment attributes

    Set the group for a CI or an entire class of CIs

    Synchronize user groups for a technology management offering