Now Assist in Catalog Builder

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Catalog Builder

    Now Assist in Catalog Builder is a ServiceNow feature that enables customers to create catalog items efficiently by providing simple text inputs. It leverages artificial intelligence to generate detailed catalog items, including descriptions and question labels, streamlining the catalog creation process within Catalog Builder.

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    This capability helps ServiceNow users quickly develop and deploy catalog items that are ready for request handling in the Service Catalog.

    Key Features

    • Catalog Item Generation: Create catalog items by describing them in text, allowing AI to generate comprehensive item details and dynamic question labels.
    • Configuration Options: Install and configure Now Assist in Catalog Builder to suit your instance’s needs.
    • Dynamic Behavior and Auto-Populate: Define dynamic behaviors for catalog items and set auto-populate fields to enhance the user experience during catalog requests.
    • Data Handling and Privacy: Data inputs and outputs are transferred securely to centralized ServiceNow environments and may involve third-party cloud providers, with strict adherence to ServiceNow’s data policies.
    • AI Usage and Limitations: The AI-generated content requires customer review and validation to ensure accuracy and appropriateness, especially in sensitive operational areas. Human oversight is strongly recommended.

    Important Considerations

    • Some Now Assist products and features are not available in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances.
    • Availability may vary by customer region; check for updates in future releases.
    • Customers are responsible for testing AI-generated content thoroughly before deployment.
    • ServiceNow collects input and output data from this application to improve AI capabilities, with an opt-out option available.

    Next Steps for Customers

    • Explore: Understand how Now Assist enhances catalog item creation by generating detailed, ready-to-use catalog content.
    • Configure: Set up Now Assist in your environment following configuration guidelines to enable its capabilities.
    • Generate: Use Now Assist to quickly create catalog items and make them available for Service Catalog requests.
    • Reference: Consult detailed documentation on form fields, roles, and configuration properties to optimize use.
    • Troubleshoot and Support: Use the Known Error Portal and ServiceNow Customer Support for assistance.

    Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.

    Get started

    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.