Setting up specifications and product offerings

  • Release version: Yokohama
  • Updated April 14, 2025
  • 2 minutes to read
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    Summary of Setting up specifications and product offerings

    ServiceNow customers can create and manage versioned product specifications and product offerings within a product catalog. This allows customers to order the most current versions of products or services tailored to their business, marketing, manufacturing, or operational needs. Only published product offerings are eligible to be added to customer contracts.

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    A product catalog manager organizes product offerings in catalogs, enabling customers to select and order desired products or services efficiently.

    Key Components of Product Offerings

    Each product offering consists of the following core specifications:

    • Product Specification: Defines customer-facing details such as specification characteristic options, brand, cost, terms and conditions, product visuals, and the relationships between product, service, and resource specifications. It guides how a customer's order is fulfilled.
    • Service Specification: Defines the technical and fulfillment details of a service, including cost, terms, service-related materials like visuals and implementation guides. These specifications can be customer-facing or resource-facing and describe relationships with other specifications.
    • Resource Specification: Covers technical details for resources needed to deliver the product or service, such as manufacturer, model, brand, visuals, and activation guides. These are not customer-facing but enable service and product delivery by specifying necessary resources.

    Practical Application

    By setting up these specifications and product offerings, customers are empowered to purchase versioned and accurate product or service configurations that reflect the latest enhancements. This structured approach supports seamless product ordering, contract management, and service delivery aligned with organizational changes.

    By creating and publishing versioned specifications and product offerings in a product catalog, your customers can order up-to-date versions of the products or services that they require. Your product catalog manager can create versions of the published specifications and product offerings with the required enhancements to support your customer's business, marketing, manufacturing, or operational changes.

    Overview of product offerings with specifications

    As a product catalog manager, you set up product offerings in a product catalog. A product offering contains the product description, pricing, eligibility, and product options. You use a product catalog to group your product offerings so that your customers can order the products or services that they want. Only published product offerings can be added to customer contracts.

    For example, the following diagram shows the relationships between the product offerings, the product specification, the service specification, and the resource specification for an SD-WAN product model.

    Figure 1. SD-WAN product model
    Infographic displaying the relationship between a product offering, product specification, service specification, and resource specification. For the text description, refer to the definitions that follow.
    Each product offering has the following components:
    Product specification
    A product specification defines the various aspects of a product including the following:
    • All the specification characteristic options that are available for a product, and how they should be fulfilled.
    • Various categories of information, such as the brand, cost, terms and conditions, and product-related materials, which include product visuals. Product specifications are customer-facing and are added to product offerings.
    • Its relationship to other product, service, and resource specifications, and how a customer order of a product offering is delivered.
    To learn more, see .
    Service specification
    A service specification defines a service, and the technical information of that service, including the following:
    • All the specification characteristic options that are available for a service, and how they should be fulfilled.
    • Various categories of information, including the cost, terms and conditions, and service-related materials. These resources include the service-related visuals and implementation guides. Service specifications can be customer-facing or resource-facing.
    • Its relationship to other product, service, and resource specifications.

    To learn more, see .

    Resource specification
    A resource specification defines the technical information for a resource, including the following:
    • All the specification characteristic options that are available for a resource, and how they should be fulfilled.
    • Various categories of information, such as the manufacture, model, and brand-related information about a resource, including the resource visuals and activation guides. Resource specifications are not customer-facing.
    • Its relationship to other product, service, and resource specifications. You can enable the product and service delivery by using the required resource.

    To learn more, see .

    The following example shows a managed firewall service structure that incorporates service and resource specifications.

    Figure 2. Managed firewall service structure
    Infographic displaying the product domain and the relationship between customer and resource facing service specifications, and resource specifications. For more information, refer to the text that follows.