--- Release : - yokohama ft:locale : - English ft:publication_title : - Yokohama Sales Customer Relationship Management ft:clusterId : - omgmt bundleId : - omgmt workflow : - Customer and Industry --- Yokohama Sales Customer Relationship Management - [Sales Customer Relationship Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-overview.html?contentId=9ov9xbPNvTa9~6tXq0EsYQ) - [Explore](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-exploring.html?contentId=bIrNSva9fivjQJ9dlCBeig) - [Product Catalog Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/product-catalog-managment.html?contentId=Ve3pvceQpYEUmGDVuFG3MA) - [Pricing Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/pricing-management.html?contentId=4977sCGlUwVs9iF5t5pKUQ) - [Product configurator](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/product-configurator.html?contentId=vZaFhinG6efYY2~u6ZkowA) - [Lead Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management.html?contentId=ulbYmuHs1buC8GQrLFgxOg) - [Opportunity Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management.html?contentId=6m3Y_krSDKP6GZkmIniA4g) - [Sales Forecasting](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/sales-forecasting.html?contentId=Y3n6DurwxDlX4ZZemHAtaA) - [Sales Forecasting terminology](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/sales-forecasting-terminology.html?contentId=nNZKbEMX3_E881UVugDB~Q) - [Quote Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management.html?contentId=xosltefGtk4iqEXIWjDeUw) - [Quote Management integration with Contract Management Pro](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-int-contracts-pro.html?contentId=KfsaD3202S9PB7nMAhnFDA) - [Sales Agreement Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/sales-agreement-mgmt.html?contentId=mi4Mp1RNvaZaY7Q9GvQ7AQ) - [Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-exploring.html?contentId=tGY8Am~ed9q6HTKDR4Q8UA) - [Order Management data model](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-order-data-model.html?contentId=0BOHVGnTE6F1kvquMH4XmA) - [Action types for customer and service order management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-customer-order-types.html?contentId=jw3wReUIgTKj_WkhKGNFOg) - [Using suspend and resume actions](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-suspend-resume-action.html?contentId=jaU8nSaW~LwxyRBJrd4fNg) - [Staggered decomposition](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/staggered-decomposition.html?contentId=6lvRxeXJ13fD6659hbECSA) - [Order quantity support in Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-quantity-support.html?contentId=qkwomGRUrCmkwWJcU8i3Uw) - [Workflow scenarios](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-scenario.html?contentId=3rd~48ftCCQsfMEfHkZRcA) - [Enriching an order in Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-enrichment.html?contentId=QuC3MfnsuViIO_ELM0nPCQ) - [Managing service orders](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/service-mgt-service-order-management.html?contentId=d_UqQ0wN43PYowU22KYzOg) - [Fallout Management data model](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-fallout-management.html?contentId=fANUuGR_VbHpb4jt0oxd3Q) - [Inflight change order management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-in-flight-change-order.html?contentId=pOzKVU2SMzFO3_slE6QXbg) - [Orchestration plans for order fulfillment](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/orchestration-plans-for-order-fulfillment.html?contentId=CFTOVCtPX3RIcBCRSPtrkw) - [Jeopardy Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/jeopardy-management.html?contentId=sQgk9uPhXRu9Sh_4MiYaXQ) - [Jeopardy Management setup overview](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/jeopardy-management-setup-overview.html?contentId=ttI4FDmjx0vMWcWc8rYMTg) - [Jeopardy Management use cases](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/jeopardy-management-use-cases.html?contentId=lQ5Axjal8ftlBklxuyrQSA) - [Jeopardy Management roles and personas](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/jeopardy-management-roles.html?contentId=jaMka54SoZzYrBibjLE8xQ) - [Defining a horizontal relationship](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/horizontal-relationships.html?contentId=CeG4BEqdyu0PnuoTQWAGfw) - [Asynchronous order processing for large customer and consumer orders](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/asynchronous-order-processing.html?contentId=RswU8AcFJMx7uhUjyTcpow) - [Managing the orders for a 5G sliced network](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/network-slice.html?contentId=3tW8P9tIP5qYUry_iJitRg) - [External product inventory ID](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/ext-inventory-id.html?contentId=1DJDSqI~VeC7L08CnsNnsg) - [Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/explore-lead-cash-process-management.html?contentId=xNAsxRlfQiuqfvguzIWYXg) - [Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/explore-customer-engagement-sequences.html?contentId=bd65F_xuTsZt_O25qRjgzA) - [Business Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-self-service-business-portal.html?contentId=xIXj8dt4A7FekrNCQRaHCg) - [Partner Relationship Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/partner-relationship-management.html?contentId=9P04ZhNfLBuSNLyeNaytVg) - [Return Merchandise Authorization](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/return-merchandise-authorization.html?contentId=J56WZGHwp0~um3VlUJOTsw) - [Configure](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-configuring.html?contentId=HqNMIEsSKq8Cy_MXelxXOw) - [Install and configure Lead Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-lead-management.html?contentId=8pb8874sOUed3sh0QOvgww) - [Install Lead Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/install-lead-management.html?contentId=lPa~hneNyV0551hLlw6QSA) - [Install and configure Opportunity Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-opportunity-mgmt.html?contentId=QL_C_QeOcAv839~1lbYYTA) - [Install Opportunity Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/install-opportunity-management.html?contentId=vDKoqH2mkyeyHWHbUfxilg) - [Create opportunity stages](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-opportunity-stages.html?contentId=u3sEN_cj7VjpCHMuJ6oEaQ) - [Create a sales cycle for an opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-sales-cycle-types.html?contentId=7WfKLp3olc0tANDbZCsEfQ) - [Associate a sales cycle with the opportunity stage](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-sales-cycle-stages.html?contentId=fw4NKSzdQ9214E5ouaJLvA) - [Revise existing opportunities after an upgrade](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/revise-existing-opportunities-post-upgrade.html?contentId=2_CftlqCjyYv6xP4pGhMfg) - [Configure Sales Forecasting](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-sales-forecasting.html?contentId=4Obj5sDXXZRsiNCoI0S~Tg) - [Set up a sales team for forecast hierarchy](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/setup-sales-group.html?contentId=GMdJ69le1sK1IwDoB2PzFw) - [Configure Forecast Categories](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-forecast-categories.html?contentId=UulHrTBGNsTdCLs1fhPb~w) - [Set up forecast schedule](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/setup-forecast-schedule.html?contentId=HUlkgyNX0TrIPcIunuWxCw) - [Set up sales quota](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/setup-sales-quota.html?contentId=OvSqfVLHTMPyxJ9xMcQr0g) - [Install and configure Quote Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-quote-management.html?contentId=hvF05QIJAR66gShS0wknCw) - [Install Quote Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/installing-quote-management.html?contentId=oP5qc7INlJV7wVywIRL5tw) - [Integrate with Contract Management Pro](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-integrate-contract-management.html?contentId=DFRkfM7URTICONFezlrZaA) - [Configuring quote PDF documents](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-configure-pdf-documents.html?contentId=DqqOdSVZ9AqZO4IsrFHC9Q) - [Set up PDF document templates](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-mgt-setup-pdf-document-templates.html?contentId=gMVADdDPkwDeQa3n0~bsaA) - [Configure DocuSign for PDF documents](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-mgt-configure-docusign-pdf.html?contentId=0aAlvuuWczrA~lofoBGsoA) - [Set up PDF document signers](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-mgt-configure-pdf-document-signers.html?contentId=hInH~YIar~vrVWT_~1Vu3g) - [Configure Sales Agreement Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-sales-agreement-mgmt.html?contentId=dUuhvEiCih6XsqR7ARy2bg) - [Components installed with Sales Agreement Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/components-installed-sales-agreement.html?contentId=2S~pSKJ7gjNBSwceHknRxQ) - [Install and configure Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-configuring.html?contentId=~AHICDNQ4pKipIcGILVbzA) - [Install Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-install-providers.html?contentId=hBS9xmkc0iLxSfbvu0YG4Q) - [Configuring product offerings and catalogs](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-managing-product-catalogs.html?contentId=DZhXncumgikOYZqP0OPRKQ) - [Create a product offering catalog](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-product-catalog.html?contentId=Yk78SeDNsXzareUFfBByqw) - [Create a product offering category](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-product-offering-category.html?contentId=8CxuOHD9ZVHeqPav_LQBLg) - [Activate the display of product catalog visuals](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-activate-catalog-visuals.html?contentId=NThkqxYuw5jMsr1mEypQeQ) - [Control cascading quantity values in child product offerings](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-activate-cascade-quantity.html?contentId=RsHW4ZZN6gY2gK9UEZveSA) - [Create product offerings](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-product-offering.html?contentId=~XwuhWpOyd_~a5UC9M_pHA) - [Create product characteristics and characteristic options](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-product-config-add-characteristics.html?contentId=UxTbBbiXkioiS5mdSTyf~Q) - [Add characteristic and characteristic options to a product offering](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/add-characteristics-to-product-offering.html?contentId=lPfNHIPkLqFUDJ~_UMKeEQ) - [Add product visuals](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-product-config-add-visuals.html?contentId=Q4qwhb_TiVsGBnkt37MTpQ) - [Add product catalog categories](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-product-config-offering-categories.html?contentId=q72RK~2ATyTg3QuixbM3hg) - [Create product offering relationships](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-product-config-offering-relationships.html?contentId=ah159sBDhIk5y9wvIJP4AQ) - [Add related contracts to product offerings](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-product-config-related-contracts.html?contentId=5eZ5l9SrC4V5kNo5DFhNuA) - [Add a unit of measure to a product offering](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-product-config-add-unit-of-measure.html?contentId=35o5jFEgPndEdCz5dd8CSw) - [Create a product offering version](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-product-config-create-new-version.html?contentId=wrBsokOJj45bFKxPXyDq_w) - [Create product offering relationship groups](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-product-config-relationship-groups.html?contentId=bk4Pn6wVCtYS2rxLKhnqYw) - [Defining transient products](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-transient-products.html?contentId=KVw5PcWGs7z4hUt4xx~tsg) - [Multiple configurations](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/multiple-child-offering-configurations.html?contentId=~ttuabLn8g2fiY~gXsbIRg) - [Setting up versioned specifications and product offerings for Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-product-catalog.html?contentId=qH9~i9hrLJ955OxHpTTdRA) - [Product offer bundling with product specifications](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-offer-bundles-with-specs.html?contentId=dXL~PsylBFZb9OGAMHSZmg) - [Product catalog hierarchy visualization](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-catalog-hierarchy.html?contentId=B31cpKsajlPzFk5fEBMoTA) - [Configuring product offer eligibility](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-sales-eligibility.html?contentId=SKVsFMwT2pmf9B_kuK2xlw) - [Create a rule entity filter](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-rule-entity-filter.html?contentId=SkF0OeMwXttVg1ljbJKrGA) - [Define product eligibility rules in a product eligibility matrix](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-define-eligibility-rules.html?contentId=TvCYiP1tiCgeArVDyFpvVg) - [Use extension points in product eligibility](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/use-ext-points-som-prod-elig.html?contentId=a3jyvio5Kj8EHwhw2Cs9ew) - [Exporting and importing product catalog entities](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/export-import-product-catalog-entities.html?contentId=69AzlODUTRP9lqYKzdrv7w) - [Add Code field values to catalog entities after upgrading](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/run-fix-script-sched-job-export.html?contentId=3yujuEs~BfsJFqQ7NcXB4w) - [Export product catalog entities](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/export-product-catalog-entities.html?contentId=cj0W5YFvAFk8t45tR49g6g) - [View export job status](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/view-export-job-status.html?contentId=mG7HIU_HcUFVvv1Yds2Dkw) - [Import product catalog entities](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/import-product-catalog-entities.html?contentId=JZWBNOlG6aqaz3tr~uRt9w) - [View import job status](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/view-import-job-status.html?contentId=EFL5BcGNvIpxBhJgCTI4mQ) - [Caching in Product Catalog Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/caching-prod-catalog-mgmt.html?contentId=rK8Ug00~v0mFB_eDfzxpTQ) - [Update a cache in Product Catalog Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-update-cache-catalog-mgmt.html?contentId=~51peSB0BkCDk8cPHcnA4A) - [Configuring needs analysis](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-needs-analysis.html?contentId=A635KFuy_UYOcaBeAugtwQ) - [Create a needs-based product offering recommendation](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-product-recommendations.html?contentId=2ZKVz38Tmmkr1TxkEuKh3g) - [Create a decision tree for a needs template](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-needs-decision-tree.html?contentId=nQlEUBM_Uh73zqdqM7d~xg) - [Build a needs decision tree](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/build-needs-decision-tree.html?contentId=c1pQoC_1E_5xSwKbKmTt6w) - [Create a needs template and set the catalog relationship](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-publish-needs-template.html?contentId=3RylAoNEk_8GstodEMK_CA) - [Configuring product offering recommendations](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-offer-recommendations.html?contentId=vqIJBnhblqhIFT4oLpTYsw) - [Create a product offering recommendation](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-offer-recommendation.html?contentId=o5F7jgew~OOLH0q2L03wPQ) - [Configuring product pricing](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-managing-product-pricing.html?contentId=HSSHF3OBYMFux73A2HxvWA) - [Configurable pricing plans](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-pricing-plan.html?contentId=k2JF4rWS1963vRJBSHKd0g) - [Create a configurable pricing plan](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-custom-pricing-plan.html?contentId=O1PIER_4U5KUQlrsD~gbWQ) - [Add or change a pricing plan step](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/add-pricing-step.html?contentId=cs4lW8D8SePILqzv62wE4A) - [Delete a pricing plan step](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/delete-pricing-plan-step.html?contentId=TGF3jw~g_Ne7F6oefAdR3w) - [Create and publish a price list](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-price-list.html?contentId=jrKOBo79uKTiN2DxDk5ZJg) - [Create a price list line](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-price-list-line.html?contentId=5081SleLSRHVE7yvFUrIHg) - [Copy a price list](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/copy-price-list.html?contentId=T45u6r4rM9nFCzUI2wunOw) - [Control the default price list on transaction header or header line](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-control-default-pricelist.html?contentId=eozLaqYZhbC_wDfrpQ~I8Q) - [Create and publish a cost book](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-cost-books.html?contentId=OOQ4hazmbAm6t2PpZGzhcA) - [Create a cost book line](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-cost-book-lines.html?contentId=eY2I~TNhR0xi1tdS8grQig) - [Copy a cost book](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/copy-cost-book.html?contentId=I5_0hKUcRL8Wryq_u21gWw) - [Control the default cost book on transaction header or header line](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-control-default-costbook.html?contentId=KPVbik4hpyVsGfm2WqOSGA) - [Create and publish a product attribute-based pricing adjustment](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-pricing-adjustment.html?contentId=PGf6pCmsdBna9amDbIojrQ) - [Create a non-product attribute pricing adjustment](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-nonprod-attrib-adjustment.html?contentId=RfEYRd5IlLZVfuTYl~4pYw) - [Create pricing adjustments for bundled products](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-bundle-adjustment.html?contentId=VM7BWkIikJvQSkrxoF2PxQ) - [Configure volume pricing](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-volume-pricing.html?contentId=SbuSZlNfqvuurQHm2jSrEA) - [Set properties to control pricing processing](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-set-pricing-properties.html?contentId=aavYFzvs1ocEy5lwG2gZ3A) - [Subscription revenue metrics](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-subscription-pricing.html?contentId=_nFX7yLnmPnDb5XGMBmJeA) - [Configuring matrix validation rules](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-rule-validations.html?contentId=LAthxYAdq_81n3rCEV5IzA) - [Update validation settings in a matrix](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/update-validation-matrix.html?contentId=jqLC1WMvhEqOiu6JOkD7hg) - [Create a custom validation definition](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-validation-definition.html?contentId=1swlLklBTFURQB0b7qv5Bg) - [Create a matrix version](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-matrix-versions.html?contentId=Zx1CowQGlwglCg0_kdedqw) - [Create a custom context variable](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-context-variable.html?contentId=HUW~D~Qys5zLcM3H9ReVzw) - [Map a custom context variable to a transaction entity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-map-variable.html?contentId=PiCKLpRmOYfOUM35~l8jrg) - [Use extension points in Pricing Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/extension-points-som-pricing.html?contentId=oVHCTLHze3dGe5Xw8ddwbQ) - [Exporting and importing pricing entities](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/export-import-pricing-entities.html?contentId=YRxBjctDkRxkf94i1ancRQ) - [Export pricing entities](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/export-pricing-entities.html?contentId=J32dt4ilXmc_AkOgO8AjNg) - [Import pricing entities](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/import-pricing-entities.html?contentId=fbZnINWhD_I_5KYy0nJRyQ) - [Configuring agent tools in Sales CRM](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-agent-tools.html?contentId=46dJUUp~VY6Ai~KzxaS7mw) - [Configuring location-based product transactions](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/config-location-transaction.html?contentId=in7pQb1slap7n8GQ1mt2jg) - [Activate location-based transactions](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-activate-location-filter.html?contentId=_hp3ualygf1huYs328L43w) - [Setting up the product configurator](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/confguring-product-configurator.html?contentId=l7OOCpEW~Pt0wPf_xToRZA) - [Open state management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-open-state-management-model.html?contentId=KsIks6CrZvCOI0dtcr7gkA) - [Use extension points for open state management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-open-state-configuration.html?contentId=HABfXnHjHHmlmXqlahr1CA) - [Assign user roles in Sales CRM](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-SOM-roles.html?contentId=rG~5iCgw_uQQwBgtkeQvpg) - [Configuring the Business Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-management-configure-business-portal.html?contentId=zIGU70F0_2DecQpKGNh~tQ) - [Enable the Business Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-management-enable-business-portal.html?contentId=87Ay60fZfJ5dxbLelfFXIQ) - [Post-upgrade order migration](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/post-upgrade-task-business-portal.html?contentId=XpSz3CtQBKDPDuiKfe9qrw) - [Install Sales Cart](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/install-sales-cart-plugin.html?contentId=XbVynX8KxoI_xgd0U1Os9A) - [Add a logo to the sales cart PDF](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/add-logo-sales-cart-pdf.html?contentId=80ZE9LV2Sx5SI11UI0zDjw) - [Data retention policies for Sales Cart](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/modify-data-retention-table-cleanup-sales-cart.html?contentId=yB561MNMySR3qXvNNmpHnw) - [Modify terms and conditions](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/modify-terms-conditions-sales-cart.html?contentId=nxxvGjL1H92XiZi9IeZwog) - [Installing apps for order case management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/activating-self-service-order-case-management-business-portal.html?contentId=YepuYRH3A9RahJ2Qa0j0Kg) - [Install Order Case Self Service](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/install-order-case-self-service.html?contentId=k8r04uutMR8_L8I2rd9xkw) - [Install Order Case Playbook](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/install-order-case-playbook.html?contentId=NS4r5CTmKLjjYRByhy_hIw) - [Configure Partner Relationship Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-partner-relationship-management.html?contentId=swbiRvYcDukknigWlxQWqw) - [Install Partner Relationship Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/install-partner-relationship-management.html?contentId=BzhLQ8FP4H7Y1J6YhjHEVA) - [Roles and components of Partner Relationship Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/roles-and-components-of-partner-relationship-management.html?contentId=nWJkAZ1Ls3V5dkABUjQgBQ) - [Add responsibilities to PRM roles](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/add-responsibilities-to-prm-roles.html?contentId=k8u3Zkb15JZsDD4CD6pTsw) - [Data model for Partner Relationship Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/data-model-for-partner-relationship-management.html?contentId=dAIECb42vm1luQ4xpGet9A) - [Configure Channel Partner table](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-channel-partner-table.html?contentId=AEHKBGUbjnGGKXbJZGEdFw) - [Configure Partner Program table](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-partner-program-table.html?contentId=nTo1xRDynwlatNeL_ydjAA) - [Configure Partner Program Relationship table](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-partner-program-relationship-table.html?contentId=hvN_tkZ4gyvc2S3cRkZYsQ) - [Configuring Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-lead-cash-process-management.html?contentId=Mggxz86k5Qqj2zSakeFEtQ) - [Install Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/install-lead-cash-process-management.html?contentId=S~NNmNLPUMRRL_0Nmz~aJg) - [Assign roles to users](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/assign-roles-lead-cash-process-management.html?contentId=xp9WDbJiIJ~Jg6mxpPFDGQ) - [Set up business objects for sales process records](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-business-object-group-define-entity-relationship.html?contentId=HeVdg9vRQVtSpFFhSnjUAg) - [Customizing the sales process dashboard](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/customizing-sales-process-dashboard.html?contentId=VW5y4ehb2kj0eUhFlFb0Hg) - [Customize hierarchical node map levels](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/customize-node-map-levels.html?contentId=dFcEux5iiOYiD~ZxqEO6tQ) - [Customize details displayed on node map tiles](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/customize-node-map-tiles.html?contentId=ZmUxPrGRZPbkowy3JiucpA) - [Customize Tasks tab views](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-custom-filters-consolidated-tasks-evam.html?contentId=7zdAVGL3CbaobBhnY8YxJg) - [Data retention policies for Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/modifying-table-cleanup-policy-l2c-process-management.html?contentId=CxSV6A5BEv4LgMwGLSIV9Q) - [Setting conditions for enabling email access](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/enabling-email-l2c-process-management.html?contentId=GFJ4~tYuWNkUwo1VQjBnBw) - [Configuring Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-customer-engagement-sequences.html?contentId=x3t8CDq5a9wUzFZTby287g) - [Install Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/install-customer-engagement-sequences.html?contentId=dFzB14XHlZSWbmPnKUV8sg) - [Create a customer engagement sequence](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-customer-engagement-sequence.html?contentId=6G5SyNAyJ5F4yY9cd7Ymrw) - [Activate the Return Merchandise Authorization plugin](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/activate-return-merchandise-authorization-plugin.html?contentId=eLa7eN9tKck3~Ci4wiK6Zg) - [Using Sales Customer Relationship Management applications](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-using.html?contentId=LmpmfTVxv7BNQOQBKYPJRg) - [Create multiple configurations](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-multiple-child-configs.html?contentId=ARfftUSvk2H3VZJsRzyt7w) - [Using Lead Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-using.html?contentId=0MZCy25GORg_x3TqLGUDWA) - [Create a lead](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-new-lead.html?contentId=wyQODvtt_QmKLORQ2x9yeQ) - [Update a lead](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-edit-update.html?contentId=X34WbKahlyGLbVK91gBkjg) - [Assign a lead](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-assign-lead.html?contentId=B4vemN4JoL00L~1Xp7RaQQ) - [Add and view the details of a lead](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-details-tab.html?contentId=ScoCMAV7euyFtdOHyWO~xw) - [Add products to a lead](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-add-product.html?contentId=MCrqIHH7bS5rWlcdWHUgAA) - [Get product recommendations for leads using needs analysis](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-use-needs-analysis.html?contentId=2K3_oJLXr6F7OVpgKidCkA) - [Add line items to a lead](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-use-line-items-tab.html?contentId=XatDZmcu~9NIjc0JQH4WIg) - [Add lead tasks](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-use-tasks-tab.html?contentId=3xqW~cdxiG9szMDjE94aIQ) - [Create appointments for lead tasks](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-create-appointment.html?contentId=mya0c9tBFvkkQ0KFkZCWyg) - [Compose emails](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-use-emails-tab.html?contentId=ylvytOb02DUP~Vs5X6NYzw) - [Manage leads using Kanban view](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-use-kanban-view.html?contentId=91cAE7BOSeO_vO~cYwNVbQ) - [Convert a lead into an opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-use-convert-lead.html?contentId=arud7iZoEVDTLn3jiVTI3Q) - [Disqualify a lead](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-disqualify-lead.html?contentId=sXLpu1CCcnq09~2WaNEsjg) - [Export leads](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-management-export-leads.html?contentId=c0oaDOx15aQmjlPM4Wz1ZQ) - [Using Opportunity Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-mgmt-using.html?contentId=j~18ORHweP_P0jlhFr0sJQ) - [Create an opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-new-opportunity.html?contentId=2VyYCC_ikORO4YtPjGs2BA) - [Add and view the details of an opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-details-tab.html?contentId=fyeOWDjgxfgKPN~Ib8ekNg) - [Add products to an opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-add-prod-oppty.html?contentId=IHTDVddwe_KbFwtGo9h6Ng) - [Get product recommendations for opportunities using needs analysis](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opp-mgmt-use-needs-analysis.html?contentId=8ZbO8WuFbnrZ8ViecN_MBw) - [Add line items to an opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-line-items-tab.html?contentId=DlD51PocFVqPFXdNt8P_YQ) - [Add competitors to an opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-competitors-tab.html?contentId=5s9MBA_v62~BXNNp6XMoGw) - [Add opportunity tasks](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-tasks-tab.html?contentId=axOBPjS0M5_jwc1RnJNvdQ) - [Create appointments](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-create-an-appoinment.html?contentId=mN0FB5LhDQ4N9~9svM2TPw) - [Compose emails](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-emails-tab.html?contentId=BtKKzFKbYTTjzp9GBGcFsg) - [View an existing opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-viewing-an-opportunity.html?contentId=2AyOw6gwrItnAuKtfdjecw) - [Track opportunities using Kanban view](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-kanban-view.html?contentId=GKwjdOabbndYagwNsuyEdw) - [Export opportunities](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-export-opportunities.html?contentId=QAL8i98Qd4JqZEatpRFZiQ) - [Create a quote from an opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-create-quote.html?contentId=PZE8LXtGstLPZiTihy1KoQ) - [Create a quote from an opportunity line item](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-create-quote-line-items.html?contentId=EP7euDoyGwrfx2wTqi3edg) - [Sync quote and opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/synchronise_quote_and_opportunity.html?contentId=PMvb~fsFoB9N~AkauoXtTA) - [Collaborate with stakeholders by using the sidebar](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/opportunity-management-sidebars-teams.html?contentId=wq2xb7g5yp9jowMBE4Konw) - [Location-based transactions for Opportunity Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/location_based_transactions_for_opportunity.html?contentId=o56265jb6kSWfkzodVXsMw) - [Use location filter to add opportunity line items](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/use_location_filter_to_add_line_items.html?contentId=6W44T7eo_p36acvDSKzjkA) - [Copy opportunity line items to a location](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/copy_opportunity_line_items_to_a_location.html?contentId=sbMLypoIfoNjkTjCNox2Uw) - [Using Sales Forecasting](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/using-sales-forecasting.html?contentId=ADj6FMAACaZuOsmnPot6pQ) - [Using Quote Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-mgmt-using.html?contentId=07hAi9pnLUC0GtlxabYfIA) - [Create a quote](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-new-quote.html?contentId=4_nVKawnh1Z15yPq3PFEng) - [Add and view details of a quote](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-details-tab.html?contentId=C3j~_HyAqgLHDJr0vYRkxg) - [Add products to a quote](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-catalog-tab.html?contentId=KNAaDIs74P27a2JmzvQjRg) - [Using product offering recommendations in quotes](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/using-prod-recommendations-quote.html?contentId=9bYZhH5ksW4r2Q_EmwuBkg) - [Get additional product offering recommendations for quotes](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-get-product-offer.html?contentId=jXkZ3LzsJC2bpCInRKBJVw) - [Add tasks to a quote](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-tasks.html?contentId=C0vpNUmBJYW50nZHyfcA4A) - [Create quote versions](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-revisions-tab.html?contentId=NyXrRyICqTiIkYjYbzjZrA) - [Convert quotes into orders](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-customer-orders-tab.html?contentId=vPBqVklxlXwIsVJnUFIMTw) - [View price adjustment breakdown on a quote line item](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/view-price-adjustment-details-for-quote-lines.html?contentId=1G0rwktFEKV~BkdxGdBqbg) - [Add pricing adjustment to a quote line item](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-add-pricing-adjustment.html?contentId=Ig1dHVjHob4FZcx3NrACww) - [Set contract dates and term](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-add-subscription-pricing.html?contentId=PBngi3zbyrsxYU7eRAqwsA) - [Create an order from a quote line item](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-create-order-quote-line.html?contentId=ZlCbZRwQHIHHKy1KvI7NoQ) - [View and update products using the line items tab](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-line-items-tab.html?contentId=cU47vOh2OxV~dB4VeLk2bA) - [View and update manual pricing adjustments in quotes](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-pricing-adjustments-tab.html?contentId=nEg5gEcdd~vL3wVILGdIFw) - [Initiate a contract request](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-create-contract.html?contentId=mLb198ysu6CB5Cdwh90Wxg) - [View an existing quote](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-viewing-a-quote.html?contentId=9bpKuV7VE8fkEXutQbqrJQ) - [Export quotes](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-export-quotes.html?contentId=_dye5cRU82uhZU1KDq8iAg) - [Using quotes to generate sales agreements](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-create-sales-agreement.html?contentId=v76IZxko~YIY6LokWMkK3w) - [Apply a sales agreement to a quote in Quote Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-add-sales-agreement-quotes.html?contentId=L_dEcz1fLwJOpqBtpI_teA) - [Sync a quote with an opportunity](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-sync-quote-with-opportunity.html?contentId=wZdUDIFzUGMrL0QB~Z7Ysw) - [Add covered products to a quote](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-quote-add-covered-products.html?contentId=5POYq1BK6n9EFY2zn7fjNQ) - [Filter catalogs by location in a quote](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-using-product-location.html?contentId=PwChNczJBsoCJxCif6w2pA) - [Copy locations for quote line items](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-mgt-copy-quote-item-location.html?contentId=uDc_RZJ1C1LjjZrrl8tvyQ) - [Create a quote PDF document](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-create-pdf-document.html?contentId=mYQcEVt5bRC6NyfiC1NEcQ) - [View a quote PDF document](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-view-a-quote-document.html?contentId=0~sPWyWmbR8JLVdpyG_RZA) - [Use hierarchical list view for quote line items](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/quote-management-view-hierarchical-line-items.html?contentId=JjfMV4HcxHYwC9oMeZOdNA) - [Using Sales Agreement Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/sales-agreement-mgmt-using.html?contentId=84udFuXhkmGcv3L~WX04uQ) - [Create a sales agreement](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-new-sales-agreement.html?contentId=b6gLZ00oBSOiJvhAZGtrSQ) - [Using Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/reviewing-approving-fulfilling-orders.html?contentId=tmOad2IUnajDx1E8S2ylUQ) - [Create an order in Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-create-product-order.html?contentId=XOfpoPC1~jWMkEOikcv40g) - [Add products or services to an order in Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-add-products-services-to-orders.html?contentId=UxY8yAejGopxheDVudJFpw) - [Add a sales agreement to an order in Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-add-sales-agreement-to-order.html?contentId=CHYxyBvJG_WJwKRKJ0XeWw) - [Add subscription pricing to an order](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/add-subscription-pricing-to-an-order.html?contentId=5eA~GZ9j8uSgdqXJv_gZJw) - [Set up and review product order lines in Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-om-setup-product-order-lines.html?contentId=5eBX6qs~Ooux74AtmeoOig) - [Review and submit a product or service order in Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-om-review-and-submit-product-order.html?contentId=QplUc3ukQMgKyKaXjIJs9A) - [Approve a product or service order in Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-om-approve-product-order.html?contentId=RFxe890QgstZbXDpBknZ_Q) - [Updating specification versions](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-specification-version-update.html?contentId=ZN8YQlip5Ko2LcS1yYumiA) - [Configure update specification versions](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-configure-specification-version-update.html?contentId=cTQOVgZf42nsvb28YUg1rA) - [Batch update for product specification versions](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-configure-specification-version-update-silent-batch-utility.html?contentId=r7tV7FtGwZq5fN6K~xOcow) - [View upgrade inventory job status](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-view-upgrade-inventory-job-status.html?contentId=UQHT_fVK6Hrhqt5pvQ8w3Q) - [Start a move order](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-initiate-move-order.html?contentId=uJQLikjx7OIrLQvBBCAxog) - [Add covered products to order line items](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-update-covered-products.html?contentId=KCuTGNNtd8qDjI~51AQ1rA) - [Filter product catalog by location](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-filter-catalog-by-location.html?contentId=88y3Gnjge3BWb2Zm0nqdwQ) - [Update product locations at the order line level](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-copy-order-line-location.html?contentId=kg8KZOkonBxwlv0QAftZAQ) - [Price adjustment breakdown on order lines](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/view-price-adjustment-details-order-lines.html?contentId=WxarmxoaN6Oo_Z9Qb729bA) - [Managing inflight order changes and cancellation requests](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/inflight-order-change-mgt-overview.html?contentId=FHfp_43Jn6qdF~gIvOlb9Q) - [Key inflight order change and cancellation request fields](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/key-inflight-order-change-cancellation-request-fields.html?contentId=syFMovZNRP9Dn3I0Je9KIQ) - [Revise an inflight order or request a cancellation](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/revise-inflight-order-request-cancellation.html?contentId=BisWWHYncdqvF0cIpep53A) - [Review and approve order revisions or cancellations requests](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/review-and-approve-or-decline-order-cancellation-requests.html?contentId=3icOYHdA4Ff~88C7xeC7AQ) - [Managing order fallout](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/fallout-management-overview.html?contentId=i3N0V8wIwxC20VoJN1UHng) - [Create automated and manual fallout records](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/creating-automated-manual-fallout-records.html?contentId=aYcozofgn4DIxYFM4wdlcw) - [Review a fallout record](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/select-order-fallout-records-review.html?contentId=MQ5W3OHP6csIwbHNhje51Q) - [Reviewing customer accounts](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/reviewing-customer-accounts.html?contentId=Yz4Ebm_9fTw3XyO31yAPhw) - [Review an account using the 360 View](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/review-customer-account-360-view.html?contentId=3CASWvcrFxbaGNcRkdPykw) - [View an order timeline](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/view-order-timelines.html?contentId=euBcSymD~ykZVJ8eorIPww) - [Monitoring Jeopardy Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/monitoring-jeopardy-management.html?contentId=TJgO3baOnS7T~N1IuyPHYw) - [Using Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/using-lead-cash-process-management.html?contentId=P5fmtuvxvehTnqxxqb8b7Q) - [Create a sales process record](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-sales-process-record.html?contentId=wD1~jcAftUj5Mi0QohJj~w) - [Navigating sales process dashboard](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/navigating-sales-process-dashboard.html?contentId=uLg04LNaiqbGR4E6rUV48Q) - [Monitoring and tracking sales activities](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/monitor-track-sales-activities.html?contentId=QVQUyF_BCqY5wciBUYbQAg) - [Create task checklists](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-checklists-l2c-process-management.html?contentId=Q~cEmmHRAwsEcJG4jAMTsQ) - [Add attachments](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/add-attachments-sales-process.html?contentId=z4pzBncptHFXp6INLgfgLw) - [Manage attachments](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/manage-attachments-l2c-process-management.html?contentId=P81bSFlbrojQ6JoGpWFWNg) - [View and send emails](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/view-send-emails-sales-process.html?contentId=LIA6S4iqjFKvFTy_etE8qQ) - [Linking, delinking, and link conversion conditions](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/conditions-link-delink-toggle-records.html?contentId=uK_ZgkQD94ylpCfllAMaWA) - [Create business process tasks](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-business-process-tasks.html?contentId=ZFoor8g19er4YttsDlYRzw) - [Using Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/using-customer-engagement-sequences.html?contentId=gr7ZbynxSIWn1EHTMOPIyw) - [View sequence tasks](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/view-sequence-tasks.html?contentId=Fb~hf8Ekld0MdJa868Np9Q) - [Complete sequence tasks](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/execute-sequence-steps.html?contentId=u59EZITjat5C1rx~DcUXDA) - [Using Business Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-business-portal.html?contentId=eB0MJ5zsD03h0E_6z8OTUw) - [Access the Business Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-management-access-the-business-portal.html?contentId=sqDdtoKviQg2OqesSIRanw) - [Create orders with the Business Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-create-an-order-using-customer-portal.html?contentId=gWkbBsEv60x0LSJ_hPWwOg) - [View an order with the Business Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-view-order-using-customer-portal.html?contentId=YiXn0PZLlj2P9uHiGPQykw) - [Request updates for one or more orders](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-order-case-for-multiple-orders.html?contentId=8ABHo0cNItfVitP80BoZrQ) - [Request updates for items within a single order](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-order-case-specific-order-lines.html?contentId=d_IP78rAaoNRKutBezUawA) - [View order case details](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/view-order-case.html?contentId=KZDl9x5bmsrSH_lpnKsFlA) - [Using Partner Relationship Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/using-partner-relationship-management.html?contentId=Cu7JlFtZzbpdMFNtu3izhw) - [Raise an inquiry on Partner Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/raise-an-inquiry-on-partner-portal.html?contentId=RAwcN3AXMGpdrvUJj1Cd3Q) - [Register a member on Partner portal](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/register-a-member-on-partner-portal.html?contentId=bXYk7GpKEBN6d4CE0HU3Zw) - [Extending Order Management with ServiceNow applications and integrations](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-integrating.html?contentId=VbRYOBEVxDIQ5ZmGUvZ3wA) - [Order Management for providers with Service Exchange](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/service-bridge-om-for-providers.html?contentId=Sgb6waziWlsSAjvJicXIBw) - [Configuring Service Exchange Order Management for Providers](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-sb-om.html?contentId=i1ZHzf0XmWpp2KEkaIN4Fg) - [Install Service Exchange Order Management for Providers](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/install-service-bridge-om-providers.html?contentId=5rhpO8kdhF9xlq7HKPE8jg) - [Create a product offering for a remote catalog item](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-sb-product-offerings.html?contentId=RfSIcw_aucXSOYjLq_eNHg) - [Create a service specification for a remote catalog item](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-sb-service-specs.html?contentId=SNmdTK~k2w~UYW3K~YlUyQ) - [Associate consumer criteria to a remote record producer](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/associate-criteria-remote-catalog.html?contentId=A2gGFikNsE~I4rpyKmq7Lw) - [Activate the remote record producer](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/activate-entitlements-sb-consumer.html?contentId=2yLi_FZee0O~fTWQqhhWhw) - [Retire a remote catalog item](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/retire-product-offer.html?contentId=X1at7O5cryycoKW7yuqmnQ) - [Creating orders from Service Portal catalog items](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/using-sb-consumers.html?contentId=oRabdRsG0dcOcJL3t8fseA) - [Order Management integration with Field Service Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-integrating-fsm.html?contentId=jbkiM4cGWZAvvJoqvN_4fA) - [Configuring automatic creation of work orders](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/config-auto-creation-work-orders.html?contentId=UX6ldvxX7w~3NPTyO2_TKw) - [Synchronization of information between Order Management and Field Service Management - Workflow scenario](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/scenario-synch-omt-fsm.html?contentId=BGOkeB1VBTdAyMo6KnctTw) - [Order Management integration with Strategic Portfolio Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-integrating-spm.html?contentId=oVHcUHT3dwMoXoNMporNtg) - [Configuring the Strategic Portfolio Management integration](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configuring-spm-integration.html?contentId=COJ~bZPGcZNJQgZ~MRurZQ) - [Creating project templates and project template tasks](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/creating-project-templates-orders.html?contentId=P~Gt~I9Fgd2veVn1kE6Yew) - [Setting up project oversight conditions and decision rules](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/setting-up-project-oversight.html?contentId=HaJtRkZq_SXMUR4rjqBGmg) - [Configure project oversight for order lines](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-proj-oversight-order-lines.html?contentId=6C51Rk8mB4WLpqSUEsFwdg) - [Configure project oversight for domain orders](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-proj-oversight-domain-orders.html?contentId=KWmuy26~11crNpS32FtiTw) - [Configure project oversight for order tasks](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-proj-oversight-order-tasks.html?contentId=_Y1Dztofn5ZPJ5CcmjbiKA) - [Choosing a project template task when duplicates exist](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/Determining-correct-project-task-template.html?contentId=9ghf0j_Q1IaHNrJ~3xIn2Q) - [Verify the sys_id of a project task template](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/find-sysid-proj-template-task.html?contentId=GuNswiyBjR0LvFpEk7Ynig) - [Configure field mappings](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-project-table-mapping.html?contentId=UFU~GN2c05ikQg0AAorb7Q) - [Control automatic closure of project tasks](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/control-auto-closure-proj-tasks.html?contentId=jlAv~nxI51Eb8knrwEBH~A) - [Tracking order tasks and associated projects](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/using-spm-integration.html?contentId=i~WedtyZ~5eIRbz5a3ZJ3w) - [Order Management diagnostics capability](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/order-mgt-integrating-cspm.html?contentId=5Megv14tnT8dxt~8lrIxvw) - [Diagnose and resolve an order task](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/diagnose-resolve-order-task.html?contentId=mkfoQU~t2OsglfgKr~Ujww) - [Diagnose and resolve a domain order](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/diagnose-resolve-domain-order-task.html?contentId=SaZjqNlHPZNwg2YcbawhOw) - [Sales Customer Relationship Management reference](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/som-reference.html?contentId=82Da7zeNCygrOx5CTpgMPw) - [Components installed with Sales Cart](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/components-installed-with-sales-cart-plugin.html?contentId=FxE6t1cdDfsFEKd9czIkfw) - [Lead-to-Cash Process Management reference](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/lead-cash-process-management-reference.html?contentId=GogguvxhUP7HH1cHMoLzbA) - [Components installed with Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/components-installed-lead-cash-process-management.html?contentId=URRswi0TzY7e7mwAhHSXhw) - [Properties installed with Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/properties-installed-lead-cash-process-management.html?contentId=~r7hXtlDeMMJbN~lEpVU7Q) - [Components installed with Business Object Core](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/components-installed-business-object-core.html?contentId=8ngu0TCqoYYg4NZehM~OXw) - [Components installed with Customer Engagement Sequences](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/components-installed-customer-engagement-sequences.html?contentId=6wxdbmblqyABQjRHRQn66w) - [Partner Relationship Management reference](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/partner-relationship-management-reference.html?contentId=lzdQo_lgywq7gwkmmUccfQ) - [Member registration form](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/member-registration-form.html?contentId=9xTfER4L3kL13dJhmiGlRQ) - [General Inquiry form](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/general-inquiry-form.html?contentId=ChOgYuH02Xwu8AW~SXYwlw) - [Channel partner table fields](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/channel-partner-table-fields.html?contentId=0W9nXQcsLcKwQ6MHPD4mdw) - [Partner program table fields](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/partner-program-table-fields.html?contentId=IbkgK3yTScSS_Vmexci3yA) - [Partner program relationship table fields](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/partner-program-relationship-table-fields.html?contentId=Uv0sXlCEm_uB4WqBm0nfbw) - [Domain separation for Partner Relationship Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/domain-separation-for-partner-relationship-management.html?contentId=Stj4llWg5zGAkOjFuT1cQA) - [Return Merchandise Authorization Case Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/return-merchandise-authorization-case-management-reference.html?contentId=VgBu33lxWUmfaJlXRsVrSQ) - [Return Merchandise Authorization case table fields](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/rma-case-table-fields.html?contentId=LY9MvTbC1sCV8jWYlppE7g) - [Return Merchandise Authorization case line table fields](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/return-merchandise-authorization-case-line-table-fields.html?contentId=nPuWm__2cP8qmnT65uQAcA) - [Return Merchandise Authorization roles](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/return-merchandise-authorization-roles.html?contentId=9jDDe1WlAt0ygPQZtlXPnQ) - [ServiceNow Otto for Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/now-assist-order-management.html?contentId=76K5oN4yO5whgfYAcQUoiw) - [Explore](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/explore-now-assist-for-order-management.html?contentId=TLBnef1BHAnGOgn5nPi_~g) - [Configure](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/now-assist-for-order-management-configuring.html?contentId=gRVCX0Zw_UuGr3S77sWJDw) - [Customize an order](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/customize-order-summarization-skill-now-assist-order-management.html?contentId=JE92DlNhimMOG5r4YT0Gcg) - [Enable manage order operations agent](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/enable-manage-order-operations-ai-agent.html?contentId=dJoo1PRQdF9UGKac0nE4Bw) - [Create ATP API calls](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/create-atp-api-call.html?contentId=7TSUq3dD_QH2prP3xESoTg) - [Use](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/now-assist-order-management-using.html?contentId=CZs28~Kwkf7bF6c03rLVqA) - [Summarize an order](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/now-assist-order-mgmt-summarize-order.html?contentId=Nx4UDqdUWVtc9Cg4Ntv1gw) - [AI agents in Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/now-assist-om-ai-agents.html?contentId=J4GJIALrXy7ylTPXEqVYUQ) - [Request order changes](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/request-order-changes-now-assist.html?contentId=GnX4sCiw1AQBabJb~8wNFQ) - [Using the Voice AI agents for ServiceNow Otto for Order Management](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/now-assist-order-mgmt-voice-aiagent.html?contentId=0Opfe966JisXwwQbJkn2FA) - [dispute invoice issues now assist](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/dispute-invoice-issues-now-assist.html?contentId=hhjUvSkuqdcsvP1qABtxEw) - [dispute invoice issues voice agent](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/dispute-invoice-issues-voice-agent.html?contentId=DQwtonzks23cN530YY~JjA) - [resolve invoice case now assist agent](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/resolve-invoice-case-now-assist-agent.html?contentId=nmylIFzSy73NoUiN2OKj1A) - [Now Assist for SOM](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/now-assist-for-sales-and-order-management-som.html?contentId=KHOhGk2K2gvrPkkBMWCClA) - [Explore](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/exploring-now-assist-for-som.html?contentId=KjISB4IXfXvPA6CjMPXnlQ) - [Configure](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/configure-now-assist-som.html?contentId=E40hNRUFc475WzjcvKkpSQ) - [Use agentic workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/using-agentic-worklflows-in-lead-management.html?contentId=Qh7h_1ZO48wm9yFAf8yXIw) - [Help nurture new leads](https://servicenow-prod.fluidtopics.net/r/yokohama/order-management/help-nurture-new-leads-agentic-workflow.html?contentId=D~T41p1w13oB2QPSLHRcjA)