---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Using the Voice AI agents for ServiceNow Otto for Order Management

# Using the Voice AI agents for ServiceNow Otto for Order Management {#ariaid-title1}

Release version: Yokohama  
Updated November 21, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Voice AI agents to create and manage cases for any order-related issues such as expediting orders with voice calls.

## Managing order-related issues using Voice AI agent {#now-assist-order-mgmt-voice-aiagent__section_yy2_1cl_3hc}

Using the manage order operations Voice AI agent, you can do the following:

* Expedite order delivery dates for orders that are not in the draft state
* Use generic keywords such as, "Expedite delivery" or "Faster delivery" and get responses from agent in the context of your questions
{#now-assist-order-mgmt-voice-aiagent__ul_lzl_lkl_3hc}

The AI agent then creates an order case based on agreement of proposed delivery dates with the customer, and shares the order case number with the customer over the phone call.