Use agents in an agentic workflow or as standalone agents to achieve specific automated outcomes.

If you have an agent role, you can summarize the order details and generate the order resolution notes with the Now Assist for Order Management application.

Summarize complex orders across products, services, and fulfillment tasks, enabling agents to quickly understand status, take the right actions, and avoid navigating fragmented views to make next steps easier and improving productivity.

Standalone AI agents

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

For information on the standalone Order Management AI agents, see Standalone agents in Order Management.