---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Use

# Using ServiceNow Otto for Order Management {#ariaid-title1}

Release version: Yokohama  
Updated November 17, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use agents in an agentic workflow or as standalone agents to achieve specific automated outcomes.

If you have an agent role, you can summarize the order details and generate the order resolution notes with the ServiceNow Otto for Order Management application.

Summarize complex orders across products, services, and fulfillment tasks, enabling agents to quickly understand status, take the right actions, and avoid navigating fragmented views to make next steps easier and improving
productivity.

## Standalone AI agents {#now-assist-order-management-using__section_xnw_fsk_3hc}

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

For information on the standalone Order Management AI agents, see [Standalone agents in Order Management](https://servicenow-prod.fluidtopics.net/YLmiwDqUuWu5oaGkpUTBoA "Use AI agents in Order Management to complete sales and order-related tasks autonomously.").
* **[Summarize an order using Summarization for Order Management](https://servicenow-prod.fluidtopics.net/aUSTyh7nqTeZMVrRIcn_6g)**   
  Generate a summary of a complex order for faster, more accurate decision-making and improved customer responsiveness.
* **[Standalone agents in Order Management](https://servicenow-prod.fluidtopics.net/YLmiwDqUuWu5oaGkpUTBoA)**   
  Use AI agents in Order Management to complete sales and order-related tasks autonomously.