---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Explore

# Exploring ServiceNow Otto for Order Management {#ariaid-title1}

Release version: Yokohama  
Updated November 11, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With the ServiceNow Otto for Order Management application, you can use generative AI to summarize complex orders involving multiple products, services, and fulfilment tasks for faster, more accurate decision-making and improved customer
responsiveness.

## ServiceNow Otto for Order Management overview {#explore-now-assist-for-order-management__section_sgh_zlt_ghc}

AI summarization of orders provides a real-time, consolidated view of complex orders spanning multiple products, services, and fulfilment tasks. It empowers agents to:  
* Enhance the customer experience with timely updates, clear communication, and seamless handoffs that lead to better satisfaction.
* Track changes and validate details to maintain consistency and transparency.
* Minimize errors and improve communication across suppliers and partners.
* Monitor tasks that are at risk of missing deadlines and take corrective action early.
* Assign tasks to appropriate resources based on priority and skill.
* Make rapid prioritization decisions to avoid delays.
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## ServiceNow Otto for Order Management skills {#explore-now-assist-for-order-management__section_dtj_wlt_ghc}

The ServiceNow Otto for Order Management application includes the generative AI skill that enables:  
1. **Order Agent**: Quickly check order status, identify issues, and resolve them without navigating multiple tabs or line items.
2. **Fulfilment Agent**: Gain visibility into fulfilment progress, spot risks early, and intervene proactively.

## Standalone AI agents in Order Management {#explore-now-assist-for-order-management__section_rjm_lk4_hhc}

Enable business-to-business (B2B) customers to submit order cases autonomously in simple conversational format from the Business Portal by simply describing their needs in natural language using the manage order operations agent.
For more information, see [Request order changes using ServiceNow Otto for Order Management](https://servicenow-prod.fluidtopics.net/8xCp5_bju9QHG0j6nwoAjw "Request expedited delivery for your order in natural language using the Now Assist Virtual Assistant on Business Portal.").  
Get started by performing the following tasks:

* [Enable the manage order operations agent on the Business Portal](https://servicenow-prod.fluidtopics.net/sIW0eUnJ6l4tHyjIxrrhzQ "Activate and associate the Manage order operations agent on the Business Portal so your customers can use it to submit order cases autonomously using Now Assist.")
* [Configure ATP API for the manage order operations agent](https://servicenow-prod.fluidtopics.net/fHDRIGcOE7v6kJF65T5LXw "Create an Available-to-Promise (ATP) API call that enables the manage order operations agent to check product availability and determine the earliest possible delivery date when customers request expedited shipping.")
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