Now Assist for Order Management
Summarize
Summary of Now Assist for Order Management
The ServiceNow® Now Assist for Order Management application enhances productivity and efficiency for both agents and customers by integrating generative AI capabilities into their workflows. This application enables users to summarize complex orders involving multiple products and services, facilitating quicker and more accurate decision-making.
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Key Features
- Generative AI Integration: Utilize generative AI for efficient order management and improved customer responsiveness.
- Configuration Options: Admin users can set up the application within the CSM Configurable Workspace and Platform for agent use.
- Data Handling: Data processing involves transferring information to a centralized ServiceNow environment, adhering to ServiceNow's internal policies.
- Opt-Out Availability: Customers can choose to opt out of data collection to enhance privacy.
Key Outcomes
By implementing Now Assist for Order Management, organizations can expect improved workflows, faster order processing, and enhanced customer service. However, customers must be aware of AI limitations and ensure human oversight in critical applications, especially in regulated markets. Regular updates on model provider availability and feature access will be provided in future releases.
Use the ServiceNow® Now Assist for Order Management to improve agent and customer productivity and efficiency in their respective workflows.
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.