Install Order Case Playbook

  • Release version: Yokohama
  • Updated April 17, 2025
  • 1 minute to read

    • You can install the Order Case Playbook application (sn_ord_case_pb) if you have the admin role.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the Order Case Playbook application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

    Role required: admin

    About this task

    Note:
    Demo data is unavailable with the Order Case Playbook application.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Order Case Playbook application (sn_ord_case_pb) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Select Install.