---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# AI agents in Order Management

# Standalone agents in Order Management {#ariaid-title1}

Release version: Yokohama  
Updated November 3, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use AI agents in Order Management to complete sales and order-related tasks autonomously.

## Standalone agents in Order Management {#now-assist-om-ai-agents__section_cfg_lxl_2hc}

The Manage order operations agent is available in the ServiceNow Otto for Order Management application. You can enable Voice AI agent and provide conversation experience to the customers via phone. For more information, see [Deploy AI voice agents](https://www.servicenow.com/docs/access?context=deploy-ai-agents-for-voice&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
* **[Request order changes using ServiceNow Otto for Order Management](https://servicenow-prod.fluidtopics.net/8xCp5_bju9QHG0j6nwoAjw)**   
  Request expedited delivery for your order in natural language using the Now Assist Virtual Assistant on Business Portal.
* **[Using the Voice AI agents for ServiceNow Otto for Order Management](https://servicenow-prod.fluidtopics.net/VzURmBrcEC9S1k0sxSdzQQ)**   
  Use the Voice AI agents to create and manage cases for any order-related issues such as expediting orders with voice calls.
* **[dispute invoice issues now assist](https://servicenow-prod.fluidtopics.net/rJAZwVsqPmDUz7Y7DauX7A)**   
* **[dispute invoice issues voice agent](https://servicenow-prod.fluidtopics.net/rL9s1dF~a8BDidpggarZrw)**   
* **[resolve invoice case now assist agent](https://servicenow-prod.fluidtopics.net/A25iYtRzZRul1WwJqhvGig)**